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Portals Palace

Property class: 3.5

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A coastal town with a marina, buildings, and a mountainous backdrop.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

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Torrent, 19, Calvia, Balearic Islands, 07181
  • Place, Puerto Portals Marina
    ‪2 min walk‬
  • Place, Marineland Mallorca
    ‪9 min walk‬
  • Place, Cala de Portals Nous
    ‪11 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪19 min drive‬

Room options

Room, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

Room, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Portals Palace

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Other amenities include a poolside bar, a children's pool, and a 24-hour front desk. Limited housekeeping is available.
Portals Palace offers 110 accommodations with laptop-compatible safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and bidets. This Calvia hotel provides complimentary wireless Internet access. Housekeeping is offered on a limited basis and hair dryers can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Portals Palace, you're just a quick walk from Puerto Portals Marina. You'll find features like an outdoor pool, a restaurant, and a poolside bar.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include an elevator and a terrace
  • Just a 3-minute drive from Puerto Portals Marina and 8 minutes from Port of Palma de Mallorca
Portals Palace offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Portals Palace also features a terrace, a garden, and an elevator. The property offers extended parking privileges.

Portals Palace has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Extended parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (limited availability)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Room service

More

  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Portals Palace Calvia
Hotel Portals Palace
Portals Palace Calvia
Portals Palace
Portals Palace Hotel
Portals Palace Hotel
Portals Palace Calvia
Portals Palace Hotel Calvia

Portals Palace Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 32 reviews
Rating 8 - Good. 16 out of 32 reviews
Rating 6 - Okay. 11 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 0 out of 32 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Urlaub mit Überraschungen

Bei Ankunft im Hotel 2 Zimmer zugewiesen,nicht tragbarer Zustand.Nach Beschwerden eine Junior - Suit bekommen, unsäglich schmutzig.Nach Beschwerde wurde Zimmer oberflächlich gereinigt.Schlechtes Reinigungspersonal, nettes Personal am Empfang.Frühstück entsprach bei weitem nicht einem 4 Sterne -Haus. Frühstücksterrasse unsauber,täglich mehr Müll. Aus der Zeitung erfahren, dass Hotel am 20.09.2015 endgültig für immer schließt,da Umbau in Wohnungen geplant. Wir hatten aber bis einschl. 30.9. über EXPEDIA gebucht ,ohne einen Hinweis,dass Hotel vorzeitig schließt. So waren wir die letzten Gäste welche durch den einzigen verbliebenen Angestellten ( den Barmann ) am Morgen des 30. 9.2015 ohne Frühstück ,aus dem Hotel gelassen wurden.
Verified review

6/10 Okay

Mark

Liked: Staff & service

OK hotel, good location, bit tired in places

OK for the price Don't want to write any more so if you can't accept the review with just the above then I'm not going to bother submitting a review
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

personnel un peu froid

Dommage que le personnel n'ait jamais meme un demi sourire sinon hotel bien placé petite plage tout près et piscine à l'hotel. Bonne surprise : Grande chambre et vue sur mer.
Verified review

6/10 Okay

Sari

Ihan perus hyvä hotelli rauhallisella alueella. Aamupala ihan riittävä, olisi tosin voinut olla enemmän kasviksia. Palvelu hotellissa ihan hyvää, huonesiivous oli päivittäin. Allasalue oli mukava, allasbaarissa palvelu toimi hyvin. Hotellin lähettyvillä muutamia ravintoloita ja marketti. Satamasta löytyy lisää palveluja. Satamaan kuitenkin jonkinlainen laskeutuminen joten takaisin päin hotellille tultaessa joutuu kipuamaan pari aika jyrkkää mäkeä. Hotellin läheltä hyvät kulkuyhteydet Palmanovaan/Magalufiin ja Palmaan joten jos enemmän menoa tai palveluja kaipaa, kannattaa suunnata noihin paikkohin.
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Lage top - Hotel flop

Das Hotel ist in die Jahre gekommen und bedarf dringend der Renovierung. Die Sauberkeit lässt extrem zu Wünschen übrig. Handtücher wurden aber jeden Tag gewechselt. Der Outdoorpool war schmutzig. Das Fitnessstudio war kostenpflichtig. Laut Rezeption 10 Euro pro Tag. Meerblick war für 10 Euro pro Tag Aufpreis möglich. Der Blick war sehr schön in den Hafen von Puerto Portals. Im Zimmer gab es einen Kühlschrank, Klima (die 2 Mal repariert werden musste), Waage, Thermometer, BD, Dusche (bitte auch mal die Trennwände und Hähne reinigen!), Badewanne, Shampoo, Seife, Balkon.
Verified review

6/10 Okay

coralie

Liked: Staff & service
Disliked: Cleanliness, room comfort

Hôtel symp

Hôtel proche de la plage et de petits restaurants sympa situé dans une rue calme. Les chambres sont cependant un peu petites, le ménage laissait un peu à désirer et les boissons n'étaient pas comprises dans kes repas et facturées extrêmement cher mais ma semaine de vacances c'est très bien passé
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

To stjerner maks.

Portals Palace Hotell ligger i et rolig strøk i sentrum av Portals Nous og er således greit plassert rent geografisk. Hotellet oppgir selv å være et 4-stjerners hotell, men mangler det meste av de tilbud og fasiliteter du forventer å finne. Jeg har bodd på 2-stjerners hotell med betydelig bedre kvalitet. Gardinene dekket ikke hele vinduet. Kjøleskapet/ minibaren var tom og varm. Alt manglet av småsaker som sysett, skopuss, toalettartikler som q-tips, shampoo og balsam, bodylotion. Det var ingen vannkoker, t-eller kaffemulighet på rommet. Ingen buksepresse eller strykejern tilgjengelig på hele hotellet. Ingen vaskerimulighet eller roomservice heller. Resepsjonisten svarte ja og nei på spørsmål men var ellers lite behjelpelig. Vi hadde bestilt dobbeltrom med 1 dobbeltseng men fikk 2 enkeltsenger da hotellet hevdet ikke å ha annet. Rommet var imidlertid rent og stuepikene hyggelige, bassengområdet var OK men uteområdet generelt og vegetasjon spesielt var preget av manglende skjøtsel over lang tid. Vi fikk en svært god pris på oppholdet og trodde vi hadde gjort et kupp, men det var ikke tilfelle. Vi kommer ikke igjen. Ad omveier har vi hørt at hotellet skal bygges om til leiligheter, og det er kanskje like greit
Verified review

8/10 Good

Achim

Liked: Cleanliness, staff & service, room comfort

Ruhiges Hotel im Dornröschenschlaf

Ruhig gelegen mit super Nähe zum Hafen. Zu Fuß gut zu erreichen. Alles freundlich u. sauber. Bäder könnten teils besser sein.
Verified review

6/10 Okay

Cathy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Portals hotel oui, palace non

En arrivant, la chambre n etait pas a la hauteur de ce qui etait vendu (20m2 en moins, pas de frigo, de minibar, 2 lits simples, pas de lit bébé). Nous avons eu un lit bébé a 23h. Et pour le reste, pas mieux le premier soir, car complet selon la personne "travaillant" ici, pourtant des chambres sont disponibles sur internet, a plein tarif. Le deuxieme jour grace a Hotel.com qui a contacté une personne competente de l hotel, tout est rentré dans l ordre. Nous avons pu avoir une chambre a hauteur de ce qui etait prévu. Très bonne couverture wifi. Service de chambre quotidien. D une maniere générale, très bon produit pour 70€ la nuit, mais surtout pas pour 200€, comme affiché en vitrine.
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideally situated for beach and village

Initially we were not happy with the room but after speaking to reception the next morning we were upgraded. Staff all very friendly and helpful. Lovely pool area. Only down side - could do with a bit of a spruce up!
Verified review

8/10 Good

Craig

Liked: Cleanliness, staff & service

Portal Nous getaway

Great resort, great location. Wonderful break away, and will definitely be going back!
Verified review

8/10 Good

Sasha

Liked: Cleanliness, staff & service, room comfort

Perfect for cheap getaway.

We stayed for 6 days. It was my second stay at Portals Palace. Its definitely in need of updating but the rooms are clean and the staff are lovely. I heard it has been sold and will become luxury apartments which is a shame. It is in an upmarket residential area with lovely views over the marina and close to the shops and restaurants. Good value for money. We didn't eat at the hotel so cannot comment on breakfast or food. If you want a quiet, cheap getaway before October get in there quickly! The rooms at the back of the hotel 309 509 (I think) are huge and spacious with lovely big bathrooms and afternoon sun but sea view rooms are smaller and no bath, just shower
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

Ikke tilfreds

Sur hotelreceptionist, mørke værelser, aircon, som blæste lige ned på sengen og ikke kunne indstilles, man skulle betale 5 euro pr dag for at bruge safen, meget gammeldags og kunne to dage i træk ikke få håndklæder til poolen, da de ikke havde flere. Ville ikke anbefale dette hotel til andre. Morgenmaden var fin.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

3 night stop over.

We stayed 3nights staff very helpful planning to stop there again.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
super Lage, wir waren schon mal hier und haben vor Ort etwas zugezahlt und dadurch Meerblick bekommen, schöne Aussicht
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Bra läge!

Ok hotell som tjänar på sitt läge!
Verified review

6/10 Okay

Barbara

Liked: Staff & service, room comfort
Disliked: Cleanliness

Für Kurzaufenthalte absolut ausreichend!

Seit nun 3 Jahren reisen wir noch Portals Nous und übernachten immer im Hotel Portals Palace. Das Hotel ist bereits in die Jahre gekommen un die Sauberkeit könnte besser sein, aber für einen Kurzaufenthalt ist es absolut ausreichend. Das Frühstücksbuffet bietet alles was man braucht und das Personal ist immer freundlich. Unserer Meinung ist ist es ein gutes Preis/Leistungsverhältnis und wir werden definitiv nächstes Jahr wieder dort buchen. Kleiner Tipp: Zimmer mit Meerblick buchen...die entschädigen einen wenn man sonst eventuell etwas zu bemängeln hätte.
Verified review

4/10 Poor

Hartmut

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

kein 4 Sterne Hotel normale Zimmer eine Zumutung

das Hotel liegt gut zum Strand ist aber kein 4 Sterne Hotel im Zimmer Fliegengitter defekt, Klimaanlage mit Tesaband repariert, Rückwand von Fernsehtisch rausgebrochen und die Nägel standen heraus das Zimmer war nicht ordentlich sauber. Man hat wohl dann das Zimmer nach massiver Reklamation gewechselt und das andere war einigermaßen ok obwohl dann der Safe nicht funktioniert hat. Abendessen eine Zumutung ab 18.30 stand das gleiche Essen bis 21.30 Uhr. Das Essen war wie Gummi und eine echte Zumutung sorry aber nicht zu empfehlen
Verified review

6/10 Okay

Torben

Liked: Cleanliness

Afslappende ferie på roligt Hotel

De man ikke tale engelsk på hotellet i hvert fald meget lidt, for dårligt, morgenmad var ok aftensmad mindre god spiste der kun 1 aften. pool området var hyggeligt og fint. Priserne var op mod dobbelt så dyre som i resten af byens restauranter og værtshuse. rom og cola 10 euro hvor andre steder kostede det 6 euro øl kostede 5 euro hvor andre steder 3 euro for samme mængde mærke.
Verified review

8/10 Good

Achim

Liked: Cleanliness, staff & service

Sehr ruhig gelegen. Charmant.

Alles höflich. Duschwand zu klein, über der Wannenschräge u zu niedrig. Wasser steht überall.
Verified review

6/10 Okay

Elisabeth

Liked: Room comfort

PRISVÄRT MED PERFEKT LÄGE!

Perfekt läge på hotellet. Nära till huvudgatan samt båthamnen med flertal restauranger, caféer, pubar samt shopping. Hotellet behöver en upputsning och är mer ett 3 stjärnigt än 4. Vi betalade 10€ extra/ natt och fick ett stort rum/bad med havsutsikt. Väl värt pengarna! Städningen av badrummet kunde varit bättre. Frukosten hade både varmt och kallt att erbjuda. Louis i matsalen var väldigt hjälpsam och får högsta betyg. Poolområdet var ett bra komplement till Beacherna som finns på båda sidor om småbåtshamnen. Expressbuss in till Palma stad tar 20 min och kostar 2:40€. Flygplatsbussen t stan kostar 3€ och så kan man byta till Portals Nous bussen vid Placa d'Espanya. Kan varmt rekommendera hotellet och återkommer gärna!
Verified review

6/10 Okay

Bo

Liked: Room comfort

Mycket strul i lugnt område

Först fick vi ett rum i vilket luftkonditioneringen inte fungerade. Samtidigt fungerade inte nyckelkortet, trots att receptionen programmerade det tre gånger, så vi fick låna vaktmästarens nyckelkort. Som kompensation blevo vi då uppgraderade till en tvårummare med dubbelsäng och en glimt av havet på den stora balkongen. Men där förde luftkonditioneringen oljud emellanåt, så att vaktmästaren var tvungen att ta dit en reparatör. Därefter hade vi inga problem. Tyvärr tycks hotellet ha problem med att popularisera stället, ty baren var fullkomligt folktom under hela vår vistelse på 16 dagar där, och knappt någon hotellgäst äter sina kvällsmål där. Frukosten var dock omfattande, med mycket att välja på och en särskild "chef" som steker ägg och gör omeletter och annat på morgonen efter varje gästs önskemål.
Verified review

8/10 Good

Poul Mikael

Liked: Cleanliness, staff & service, property conditions & facilities

Små værelser ifht. beskrivelsen

Værelser er IKKE 50 kvm. som annonceret. De 2 første vi så var højst 16 kvm. Værelse 304 var lidt større og med smuk udsigt over bjergene. Pool området var dejligt roligt og med en lille bar. Morgenmadsbuffet havde pænt udvalg.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good hotel

Good stay and very priceworth They could do so much more with this hotel by only redecorating and cleaning up the garden.
Verified review

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value Portals.

Stayed here several and always great. Hotel and rooms are a little dates but always spotless and staff are great. Very good value consider in it's in Portals and so close to the port.