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Hotel l'Octroi

Property class: 3

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Photo gallery for Hotel l'Octroi

A modern outdoor pool area with seating and a small building with a tiled roof.
A modern hotel room with a pink accent wall, a large bed with grey bedding, a ceiling light fixture, and a window with sheer curtains.
A modern bar area with white chairs and tables, red pendant lights, and a bar stocked with bottles.
A modern hotel facade with a sign reading "hotel de l'octroi".
A modern interior with a white reception desk, orange accents, and pendant lighting.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
143 Rue Trivalle, Carcassonne, AUDE, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪5 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Le Musée de la Torture de Carcassone
    ‪8 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Large

A modern hotel room with a pink accent wall, a large bed with grey bedding, a ceiling light fixture, and a window with sheer curtains.

Large

9.4 out of 10
Exceptional
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Large Deluxe

A bedroom with a bed, a bedside table, and a window with curtains.

Large Deluxe

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Medium

A modern hotel room with a large bed, a desk, and a chair. There is a window with curtains, a wall-mounted air conditioner, and a decorative light fixture.

Medium

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Small

A modern bedroom with a red and white color scheme, a large bed with red pillows, a black headboard, and a decorative white chandelier.

Small

8.6 out of 10
Excellent
(4 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

A bedroom with a bed, bedside tables, a chair, a table, and a window with curtains.

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Medium - Double

Premium bedding, in-room safe, desk, blackout curtains

Medium - Double

  • 12 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Large Deluxe - Double

Premium bedding, in-room safe, desk, blackout curtains

Large Deluxe - Double

  • 15 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel l'Octroi

This smoke-free hotel features a full-service spa, a bar/lounge, and a hot tub. WiFi in public areas is free. Other amenities include self parking, spa services, and a seasonal outdoor pool.
Hotel l'Octroi offers 21 accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.
GEMOLOGY has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

During your stay at Hotel l'Octroi, you're just a quick walk from Château Comtal. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy pool views while dining at Bar lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages at GEMOLOGY
  • Services include babysitting, dry cleaning/laundry, and luggage storage
  • Just a 4-minute walk from Château Comtal and 5 minutes by foot from Narbonnaise Gate
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel l'Octroi offers its guests a full-service spa, a hot tub, and a seasonal outdoor pool. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Spa services, a terrace, and multilingual staff are also featured at Hotel l'Octroi. For a fee, parking is available. You'll have access to the health club at a partner property.

This 3-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
Bar lounge - This bar overlooks the pool.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: EUR 15 for adults and EUR 9 for children
  • A bar/lounge

Restaurants on site

  • Bar lounge

Things to do

  • Full-service spa
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach towels
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 9 for children
  • Self parking fee: EUR 12 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne

Hotel l'Octroi Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 432 reviews
Rating 8 - Good. 178 out of 432 reviews
Rating 6 - Okay. 45 out of 432 reviews
Rating 4 - Poor. 9 out of 432 reviews
Rating 2 - Terrible. 11 out of 432 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location,decor ,views, catering
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little quirky hotel, nice friendly staff good location for medieval city 👍. Tea and coffee facilities would have topped it off.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to be able to have tea and coffee in the room however the bar was good and easily accessible. The bed was comfortable. Breakfast was plentiful and good value. The staff could not have been more helpful
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nd very helpful friendly staff.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, good service and friendly staff, will definitely be back next time we are in Carcassone
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring Carcassonne. Staff were lovely and the hotel is quiet and very comfortable.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a place! Stopped in on a whim, and were thrilled to find ourselves in excellent hands. Great facilities, surprisingly great breakfast, and very comfortable facilities. Great food recommendations from super friendly staff. And all at a VERY reasonable price.
View from room 375
Les Jardins restaurant inside the citadel - wonderful spot.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the fortress, many restaurants inside. Modern facility, nice staff
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location and helpful staff. The breakfast was not that good though. Very limited choices.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the medieval city & downtown area! Staff super friendly!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for the old city gate, just a short walk.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a fantastic location, just a 5min walk to the medieval city. The staff were friendly and spoke good English. The room was clean and the beds were comfortable. The facilities in the hotel were also good. We stayed with our 5 year old and we all really enjoyed it.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Glennys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Small but clean room. Comfy bed. Modern clean bathroom. Friendly welcoming reception
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place to stay in Carcassonne

Loved this hotel. Really clean and comfortable, and the location is great. Both for the citadel and the restaurants and shops further along Rue Trivalle. The pool and seating area were a welcome place to relax and cool off. The staff were all friendly and welcoming (and spoke good English if, like me, your French isn't the best!) Secure parking an added bonus too.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Staff are lovely. Great position for the old cite and airport shuttle. Breakfast is ok, but not worth 15 euros. Pool is a welcome break after hot days
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff extremely friendly and helpful
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival. Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Stayed 1 night in May 2024
Verified review

8/10 Good

Snieguole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning. We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

.

WE SPENT 4 NIGHTS IN THE AREA AND THOUROUGHLY ENJOYED OUR TIME HERE. THE HOTEL IS AN EASY WALK TO THE CITY,CASTLE AND MANY RESTAURANTS. THE WEATHER WASN'T KIND SO WE DID NOT USE THE POOL. THE STAFF ESPECIALLY WALY WERE VERY HELPFUL. A GOOD EXPERIENCE
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Limited snacks poolside, rooms were clean , not keep on the words on the wall around the tv made it feel like a hostel, no cakes available to have with a coffee
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Brian

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So
Stayed 7 nights in Nov 2024