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Fairmont Chicago at Millennium Park

4.5 star property

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Photo gallery for Fairmont Chicago at Millennium Park

Breakfast, lunch, dinner served; American cuisine
Premium bedding, down duvets, pillow-top beds, minibar
View from property
Executive lounge
Steam room, body treatments, facials, 2 treatment rooms, massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar

Explore the area

View in a map
200 North Columbus Drive, Chicago, IL, 60601
  • Place, Millennium Park
    ‪2 min walk‬
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, City View (Fairmont)

Premium bedding, down duvets, pillow-top beds, minibar

Double Room, 2 Double Beds, City View (Fairmont)

8.8 out of 10
Excellent
(65 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(16 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

8.8 out of 10
Excellent
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds, Lake View (or striking Park View)

Signature Double Room, 2 Double Beds, Lake View (or striking Park View)

Signature Double Room, 2 Double Beds, Lake View (or striking Park View)

7.6 out of 10
Good
(4 reviews)
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Lake View (or striking Park View)

Premium bedding, down duvets, pillow-top beds, minibar

Signature Room, 1 King Bed, Lake View (or striking Park View)

8.8 out of 10
Excellent
(11 reviews)
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down duvets, pillow-top beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 65 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Lake View (or Park or Lake View)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Lake View (or Park or Lake View)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

  • 102 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Room, 1 King Bed, City View

8.8 out of 10
Excellent
(129 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(47 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down duvets, pillow-top beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 65 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (Fairmont King)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Lake View (Fairmont King)

9.6 out of 10
Exceptional
(7 reviews)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Signature Parkview Gold King)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Park View (Signature Parkview Gold King)

  • 39 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • 39 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • 39 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Room, 2 Double Beds, Accessible

  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Room, 2 Double Beds

  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Fairmont Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Park View (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Park View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom (Mobility Accessible)

7.0 out of 10
Good
(2 reviews)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, City View

Fairmont Gold, Room, 2 Queen Beds, City View

Fairmont Gold, Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Fairmont Chicago at Millennium Park

Family-friendly hotel with a full-service spa and bars
This hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a 24-hour fitness center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Fairmont Chicago at Millennium Park offers 687 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us they can't get enough of the sightseeing around Fairmont Chicago at Millennium Park. During your stay, you're just a quick walk from Millennium Park. You'll find features like free WiFi in public areas, plus 2 bars and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy American cuisine while dining at Lobby Bar
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Indulge with body treatments, massages, or facials at the spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the clean accommodations
  • Just a 4-minute walk from Millennium Park and 4 minutes by foot from Michigan Avenue
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Fairmont Chicago at Millennium Park offers its guests a full-service spa and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business center, 15 meeting rooms, and coworking spaces are available. Event space at this hotel measures 63000 square feet (5853 square meters) and includes conference space. The family-friendly Fairmont Chicago at Millennium Park also features tour/ticket assistance, a garden, and concierge services. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this Chicago hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.
Lobby Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Toro Chicago - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 86 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Toro Chicago

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 63,000 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 45 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • IPod dock
  • Netflix

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities
  • Nearby fitness center access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Covered valet parking fee: USD 86 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Reviews

Fairmont Chicago at Millennium Park Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1244 out of 2006 reviews
Rating 8 - Good. 358 out of 2006 reviews
Rating 6 - Okay. 230 out of 2006 reviews
Rating 4 - Poor. 86 out of 2006 reviews
Rating 2 - Terrible. 88 out of 2006 reviews

Reviews

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
need USB ports near bed for device charging. Also, breakfast on Sunday should have earlier hours And comp coffee in AM at lobby bar would be nice Not fan of the Latin themed food, had meals across street at Radisson
Stayed 2 nights in Aug 2025

10/10 Excellent

Hawraa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort

Mixed Bag

Mixed bag. Some aspects are five-star, but some disappointments. Cafe ran out of food at 9 am on Saturday. Restaurant made us wait 40 minutes for breakfast with half of the tables open. Streaming on the TV never worked despite several requests to fix it. But some first class employees and a nice facility.
Stayed 3 nights in Aug 2025

10/10 Excellent

TALESHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is amazing!
Stayed 2 nights in Aug 2025

8/10 Good

Ravinder Singh

Stayed 2 nights in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2025

4/10 Poor

Dien

Travelled with family
Disliked: Staff & service, amenities
Staff was bad at prividing services.
Stayed 3 nights in Aug 2025

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Chicago hotel on the Loop so location is good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tonya Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for our family with a young one and everyone there was so kind and helpful!
Stayed 7 nights in Aug 2025

4/10 Poor

Jamilia

Disliked: Cleanliness, staff & service, room comfort
Hotel was not what we expected!!! Tub had rings , Toilet part had a bad odor ! The air conditions sucks it was extremely hot in the room entire stay. No complimentary robes or wine glasses even after requesting it be sent to the room. Valet parking sucks 10’min grace period to unload but no carts to speed up the process ! I will Not return
Stayed 2 nights in Aug 2025

8/10 Good

Tanvi

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Travelled with family
Very nice stay. Clean and responsive to requests/needs. Close to things we wanted to do
Stayed 2 nights in Aug 2025

10/10 Excellent

Megertu Endale

Stayed 4 nights in Jul 2025

10/10 Excellent

raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

ardian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location - Great Room and Great Service - cannot ask for more.
Stayed 3 nights in Aug 2025

6/10 Okay

Sarah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It was clean and staff were friendly but it needs to be renovated
Stayed 3 nights in Aug 2025

10/10 Excellent

Anton

Stayed 2 nights in Aug 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Large room on quiet property. Hotel restaurant was excellent.
Stayed 1 night in Jul 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

10/10 Excellent

Mohit

Stayed 1 night in Aug 2025

6/10 Okay

Cassandra

Liked: Cleanliness, staff & service

dated

honestly just dated... it needs a full remodel
Stayed 2 nights in Aug 2025

4/10 Poor

Hannah

Travelled with group
Upon check in, the hotel told us that they overbooked and would have to give us a different room with a king sized bed instead of 2 queens. We told them this would not work because there were 4 of us. They offered us a roll in bed and a $200 credit to use at the bar. We felt this was incredibly inadequate and debated with the manager for 10+ minutes until he agreed to give us half off. On top of this, the bathroom smelled very strongly of sewage the entire stay. Came to this hotel because they were so lovely the previous time I stayed, but not sure I’ll ever want to come back.
Stayed 3 nights in Aug 2025