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Holiday Inn Cincinnati N - West Chester by IHG

3.5 star property

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Photo gallery for Holiday Inn Cincinnati N - West Chester by IHG

Relax in this stylish living room with a comfortable sofa, flat-screen TV, and area rug.
Relax in a cozy space with a neatly made bed, seating area, and dining table.
Experience the hotel's modern lobby, featuring a spacious area with comfortable seating, a reception desk, and stunning city views.
Relax in this stylish room with a large dining table, comfortable seating, and a sofa.
Relax in a comfortable seating area with a sofa and armchairs, a dining table, and a flat-screen TV.

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Explore the area

Map
5800 Muhlhauser Rd, West Chester, OH, 45069
  • Topgolf
    ‪14 min walk‬
  • Sharonville Convention Center
    ‪5 min drive‬
  • Liberty Center
    ‪8 min drive‬
  • Cincinnati, OH (LUK-Cincinnati Municipal - Lunken Field)
    ‪30 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 36.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Tub)

Suite, 1 Bedroom, Accessible (Mobility Tub)

Suite, 1 Bedroom, Accessible (Mobility Tub)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (799)
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About this property

Holiday Inn Cincinnati N - West Chester by IHG

Suburban hotel with area shuttle service and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center.
Holiday Inn Cincinnati N - West Chester by IHG offers 130 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations are furnished with double sofa beds. A pillow menu is available. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This West Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Cincinnati N - West Chester by IHG. During your stay, you'll be within walking distance of Topgolf. You'll find features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at Johnnys Italian Steakhous, a fine-dining restaurant that serves American cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Topgolf and a few minutes from Monster Mini Golf
  • Free local-area shuttle service
Holiday Inn Cincinnati N - West Chester by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Cincinnati N - West Chester by IHG. A free area shuttle within 10.0 mi is available. Free self parking is available.

This 3.5-star West Chester hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
Johnnys Italian Steakhous - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Blue Bar - This bar specializes in American cuisine. Open daily.
Room service (during limited hours) is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Blue Bar
  • Johnnys Italian Steakhous

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 20,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.95 per person
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Cincinnati N - West Chester by IHG West Chester

Holiday Inn Cincinnati N - West Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 651 reviews
Rating 8 - Good. 131 out of 651 reviews
Rating 6 - Okay. 49 out of 651 reviews
Rating 4 - Poor. 22 out of 651 reviews
Rating 2 - Terrible. 30 out of 651 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and comfortable. The hotel is in a nice location. We did not pay for the breakfast buffet so I cannot review that part of the hotel.
Stayed 1 night in May 2025

2/10 Terrible

Kimberly

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Wayne

Suite layout works
Stayed 3 nights in Apr 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great job

Stayed 1 night in Apr 2025

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Service was fine. Everyone seemed rather busy so it is what it is. The room was clean but the pool definitely could have been maintained better. Overall it was good enough.
Stayed 3 nights in Apr 2025

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 2 queen reservation….. when we arrived in our room it was a king bed with a pull out couch that was absolutely disgusting. We also didn’t have any pillows, sheets or blankets in our room for the pull out couch. When asked, they only had pillows and sheets so we had to run to Meijer at 11pm at night to get blankets to sleep with. No one working seemed to care about our experience or help solve our problems. It was very much a “it is what it is” interaction.
Stayed 1 night in Apr 2025

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave us a very difficult time because we booked through Expedia. They didn’t have the room we booked and blamed it on booking through Expedia. When we did get a room, it wasn’t clean. We had to move three times before we got a clean room. We did finally get placed into the room we booked, but it took over 24 hours and a compliant filed with Expedia before we got the room we booked. When we asked for a receipt for incidentals when we checked out, we were told we could not have a receipt because we booked through Expedia. It took several minutes of discussion about needing a receipt to check room charges before they finally gave us one. Additionally, the hotel property overall was short staffed resulting in delays for service and overall not a clean or maintained property.
Stayed 3 nights in Apr 2025

6/10 Okay

Sherry

Stayed 2 nights in Mar 2025

8/10 Good

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant. Hotel was clean. Restaurant in the hotel was fantastic. Service was great and food was wonderful.
Stayed 1 night in Apr 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2025

8/10 Good

Heather

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a blast the staff was amazing. We didn’t get the room we thought we booked but that is Expedia showing us the wrong photos. That’s the only thing I’d suggest they fix.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kia

Stayed 2 nights in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Barry's Idea Place

I've been staying at this Hotel for quite some time and never had a bad experience. This is a very Nice Clean Friendly place to stay. And the Desk clerk Greg is very professional.
Stayed 2 nights in Mar 2025

4/10 Poor

Chelsey, Cincinnati

Stayed 1 night in Feb 2025

2/10 Terrible

Chelsey, Cincinnati

Liked: Cleanliness, amenities
Disliked: Staff & service
Did not get the room I was promised
Stayed 1 night in Mar 2025

10/10 Excellent

Noelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa

Stayed 2 nights in Feb 2025

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff. Clean room and updated look
Stayed 1 night in Mar 2025

4/10 Poor

angel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Dissatisfied

Well, I was highly disappointed that the restaurant and bar was not open. That was one of the reasons why I wanted to stay there so we wouldn’t have to go out and eat or have a drink. We could be right there in the room in the hotel so yeah, I was disappointed The morning after I wanted to have a late check out in the checkout lady was extremely rude. She kind of snapped and said NO LATE CHECK OUTS. It said 12 was the checkout time and she said that we had to be out by 11.
Stayed 1 night in Feb 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025