6/10 Okay
Darla
24 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is beautiful like the pictures, but the buffet is overpriced. My travel companions loved the themed buffet nights, but I ordered from the menu (which was limited). The AC would have to be reset by the front desk everytime we removed the key from the power slot and one night several rooms lost power for an unknown reason... so I woke up to no AC and I had to get dressed for my conference by cell phone flash light.... When I asked to speak with the manager, I was told that she was not there... no apology, explanation, or offer to make amends for the inconvenience! The room was ALWAY cleaned excellently! The AC was very cold and the remote only worked sometimes so I had to call the front desk often for them to fix it. But they did not alway answer the phone? I am not sure why, but I had a hard time reaching any services... room service, the spa, the front desk. No one consistently answered their extension. I stayed here with 14 students and 4 coworkers so we had like 10 rooms but we experienced similar issues. The spa was very reasonably priced. I recommend using the steam room, sauna, hot tub, and indoor pool... by 8p because they literally asked me to leave the pool at 8p (even though the front desk guy said that the pool closed at 9p). Different people give you different information. For example, the bartender told us that we had to leave the lobby tables because we had outside food. When I asked at the front desk, they said we could our food anywhere!
Darla
Stayed 6 nights in Jul 2025
