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Althoff Grandhotel Schloss Bensberg

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Exterior
Lobby lounge
Lobby lounge
Cleanliness standards
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Kadettenstr., Bergisch Gladbach, NW, 51429
  • Place, Bensberg Town Hall
    ‪3 min walk‬
  • Place, Bergisches Land Nature Park
    ‪5 min walk‬
  • Place, Mediterana
    ‪5 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪20 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

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includes taxes & fees
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About this property

Althoff Grandhotel Schloss Bensberg

2 restaurants, a full-service spa, and an indoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Althoff Grandhotel Schloss Bensberg offers 111 accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 82-cm flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Bergisch Gladbach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Althoff Grandhotel Schloss Bensberg. During your stay, you'll be connected to a shopping center, and just a quick walk from Bensberg Town Hall. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, body wraps, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 14 minutes by car from LANXESS Arena and 14 minutes from Cologne Trade Fair Grounds
  • Airport, train station pick-up, and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Althoff Grandhotel Schloss Bensberg offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 4144 square feet (385 square meters) and includes conference space. A hot tub, a sauna, and a library are also featured at the luxury Althoff Grandhotel Schloss Bensberg. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Bergisch Gladbach hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Vendome - Onsite restaurant. Reservations are required.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 34 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 42 for adults and EUR 21 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Vendome

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4,144 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1703
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 82-cm flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 6:00 PM and 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The property's pool and spa are not accessible to wheelchairs. Guests using a wheelchair may encounter issues accessing the property's garden, as the garden pathway is made of pebble stone.

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are available for EUR 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 42 for adults and EUR 21 for children
  • Airport shuttle fee: EUR 75.00 per vehicle (one way)
  • Self parking fee: EUR 34 per night (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 PM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 50.0 per day
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Althoff Grandhotel Schloss Bensberg offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Althoff Grandhotel Schloss Bensberg
Althoff Grandhotel Schloss Bensberg Bergisch Gladbach
Althoff Grandhotel Schloss Bensberg Hotel
Althoff Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Althoff Grandhotel Schloss Bensberg Hotel
Althoff Grandhotel Schloss Hotel
Althoff Grandhotel Schloss
Hotel Althoff Grandhotel Schloss Bensberg Bergisch Gladbach
Bergisch Gladbach Althoff Grandhotel Schloss Bensberg Hotel
Hotel Althoff Grandhotel Schloss Bensberg
Althoff Grandhotel Schloss Bensberg Bergisch Gladbach
Althoff Grandhotel Schloss
Grandhotel Schloss Bensberg Cologne
Grandhotel Schloss Bensberg Hotel Cologne
Althoff Grandhotel Schloss Bensberg Hotel
Grandhotel Schloss Bensberg Hotel Bergisch Gladbach
Althoff Grandhotel Schloss Bensberg Bergisch Gladbach
Althoff Grandhotel Schloss Bensberg Hotel Bergisch Gladbach

Althoff Grandhotel Schloss Bensberg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 430 out of 567 reviews
Rating 8 - Good. 92 out of 567 reviews
Rating 6 - Okay. 25 out of 567 reviews
Rating 4 - Poor. 14 out of 567 reviews
Rating 2 - Terrible. 6 out of 567 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ryan

Stayed 4 nights in Jan 2026

4/10 Poor

Estefania C

Travelled with partner
Liked: Amenities, property conditions & facilities
During our four-night stay at the Althoff Palace Hotel, booked via the U.S. website, we were impressed by the facilities but deeply disappointed by the service standards, which fell well below expectations for a five-star property. From arrival, friendliness and professionalism were lacking compared to luxury hotels we regularly stay at, such as the Four Seasons, Ritz-Carlton, and Peninsula. We initially booked a suite but downgraded due to dissatisfaction with the room. A significant issue arose regarding smoking: we proactively asked staff for permission to smoke in the back garden and never smoked in the room. Despite this, management later accused us—rudely—of smoking indoors, creating an embarrassing and uncomfortable situation that was later disproven. Housekeeping and service were inconsistent. Despite requests, rooms were not cleaned when indicated, housekeeping arrived at 8:00 a.m. despite our jet lag, and room service trays were left in the room for an entire day. Upon moving rooms, we found the toilet improperly cleaned with visible residue, the TV not functioning, and overall poor attention to detail. While the spa staff, valet, and younger apprentices were professional and courteous, interactions with senior management were unfriendly and dismissive. The hotel has strong potential, but service quality, management conduct, and treatment of international guests—particularly Americans—require significant improvement.
Stayed 2 nights in Jan 2026

10/10 Excellent

NISHAN

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.
Stayed 1 night in Feb 2026

10/10 Excellent

Patrick, Aliso Viejo

Stayed 1 night in Jan 2026

10/10 Excellent

Alexey

Stayed 2 nights in Dec 2025

10/10 Excellent

Glenn Robert

Liked: Cleanliness, property conditions & facilities
Bottle of wine in our room. The admitting clerk helped us to move luggage to room. This place is huge and could use a map
Stayed 3 nights in Dec 2025

8/10 Good

Glenda, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building Great food and beverage options Convenient fitness room Pleasant staff Staff did not greet at door to assist with bags and did not thoroughly orient to room nor facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Niklas, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night here to relax in the Spa after an eventful weekend. The service is really good and the hotel is quiet for its size. The spa area was very nice. Unfortunately, Vendôme was not bookable but their Italian restaurant was lovely. The breakfast was good, a lot of variety but we had better in other 5 star hotels. All in all we had a great time and would come again for a quiet getaway.
Stayed 1 night in Nov 2025

10/10 Excellent

Harley

Stayed 2 nights in Nov 2025

4/10 Poor

YUKSEL

Business traveller
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohammad qasim

Stayed 1 night in Oct 2025

10/10 Excellent

Timothy

Stayed 1 night in Sep 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with wonderful and friendly staff. Highly recommend!
Stayed 1 night in Aug 2025

2/10 Terrible

Julian

Stayed 2 nights in Aug 2025

10/10 Excellent

Graham, Northampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, little frustrating lift to our floor was broke but was getting fixed, as we checked out! But fantastic hotel and will be back in the future!
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Binni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean as well as Beautiful
Stayed 4 nights in Jul 2025

10/10 Excellent

poonam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxury grand property, the grounds were superb. The area around the hotel had lovely restaurants which we tried. The bus stop and train station is literally 5 mins walk away. Our room was perfect, big plus was the penhaligon bath set provided. The spa area with swimming pool was used by us everyday after our extensions! All in all a very relaxing, much needed stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tracy, WEST STOCKBRIDGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay, elegant and classy

This stay was incredible! It was the perfect romantic getaway! We ate in the Italian restaurant and it was so delicious! Amazing service. Enjoyed watching the chef through the kitchen window! The spa was absolutely perfect too!
Stayed 1 night in Jul 2025

10/10 Excellent

Markus, Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this property!
Stayed 7 nights in May 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

A beautiful hotel! Lovely grounds! Breakfast buffet was amazing! Truly enjoyed our stay, which my siblings and I booked in honour of our father, who stayed here many decades ago
Stayed 1 night in May 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Schloss Bensberg was great, we wish we could have stayed longer. It’s an excellent hotel and we will gladly stay here again if we are in the area. The staff were great.
Stayed 1 night in May 2025

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel to stay at the staff are courteous and go out of their way to help. The dining is fantastic with lots of great options on the menu and a great wine selection.
Stayed 1 night in May 2025