I had a rough start at the hotel because there was nobody there when I wanted to check in. then there was a screw up with not being able to get back into the room with the card which could have been partly my fault. But again, it took a while to find someone who could deal with that. People from out of country don't always have capacity to phone someone, so that's not a good substitute for not having staff on site. Also, there's no free wifi, and the wifi that you pay for isn't very good.
But I do want to say that, once those issues were dealt with it was great. If you're just looking for a good clean place to sleep, with good beds, linens and storage areas, this is a great place. Free, good wifi would really help too.