31 Oct 2023 by Andreas
Dear guest,Thank you for sharing your experience with us. I am truly sorry for the discomfort you faced during your stay, especially with the odor issue in the bathroom and the lack of cleaning service. Please know that we do not differentiate our services based on who our guests are. We offer cleaning services, but it requires booking in advance through a QR code provided.I regret any misunderstanding at the luggage service and any unpleasantries encountered. Your observations are essential, and we will address these points with our team to improve our guest services. We appreciate your kind words about the receptionist upon check-in.We sincerely hope you would consider giving us another opportunity to serve you better in the future.Best regards,Andreas W, Hotel Manager, Scandic Spectrum
3 Apr 2024 by Andreas
Dear guest,Thank you for reaching out. I understand there might have been some confusion regarding our booking process for certain hotel amenities. To ensure a seamless experience and to manage demand effectively, we've implemented a QR code booking system. This system is designed for convenient access to services such as our wellness center, dining reservations, and other special features our hotel offers.To use this system, simply scan the QR code available in your room or at key locations around the hotel with your smartphone. This will direct you to a booking platform where you can easily reserve your desired time slot for the facilities or services you wish to enjoy.We believe this digital approach helps us provide better service and ensures all our guests can enjoy our amenities with minimized wait times and maximum satisfaction. Should you need any assistance with this process or have any further inquiries, our staff is always on hand to assist.We hope this enhances your stay with us and we look forward to making your experience at Scandic Spectrum as enjoyable as possible.Best regards,Andreas L,Hotel Manager, Scandic Spectrum
3 Apr 2024 by Andreas
Dear guest,Thank you for your succinct but very much appreciated feedback. I'm delighted to hear that your stay at Scandic Spectrum was to your satisfaction. Our team works hard to ensure every guest has a pleasant and comfortable experience, and it's great to know we've succeeded.We look forward to the opportunity to welcome you back soon for another enjoyable stay.Best regards,Andreas L,Hotel Manager, Scandic Spectrum
25 Jan 2024 by Andreas
Dear guest,Thank you for your kind words. We are delighted to hear you enjoyed your stay at Scandic Spectrum. We hope to welcome you back soon for another pleasant experience.Best regards,Andreas W,Hotel Manager,Scandic Spectrum.
29 Nov 2023 by Andreas
Dear guest,Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your stay overall. However, I apologize for the inconveniences you encountered during breakfast and at our rooftop bar. The high demand for breakfast slots is something we are actively working on to manage more efficiently, ensuring a comfortable and enjoyable experience for all guests. We deeply regret the shortage of orange juice and the service lapse you faced at the rooftop bar; this is certainly not the standard we strive for. Your feedback is invaluable in helping us improve our service. Rest assured, we will address these issues with our team to prevent such occurrences in the future. We hope to have another opportunity to provide you with the exceptional service you expect and deserve.Best regards,Andreas W, Hotel Manager, Scandic Spectrum.
31 Aug 2023 by Andreas
Dear guest,Thank you for taking the time to share your rating with us. We're pleased to see that you had a positive experience during your stay. If you have any specific feedback or suggestions for improvement, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.Best regards,Andreas WHotel Manager, Scandic Spectrum
31 May 2023 by Andreas
Dear Guest,Thank you for your review.Hope to see you here soon again!Best regardsAndreas W,Hotel Manager, Scandic Spectrum
31 May 2023 by Andreas
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service and we will address your concerns with our staff to ensure a more attentive and customer-focused approach. We appreciate your compliments on our design, beds, and location. Regarding the technology, we will review and improve our systems to ensure a more seamless experience for our guests. Please note that for security reasons, the windows cannot be opened in our hotel. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Andreas W, Hotel Manager, Scandic Spectrum
Scandic Spectrum offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. A terrace, multilingual staff, and concierge services are also featured at Scandic Spectrum. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Copenhagen hotel.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Scandic Spectrum offers 632 air-conditioned accommodations, with laptop-compatible safes. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Bathrooms include baths or showers. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Lobby Bar – On-site restaurant.
Rooftop Bar – On-site restaurant. Open daily.
Nordic Social – On-site restaurant. Open daily.
Greenery Lab – On-site restaurant. Open daily.
Recreational amenities at the hotel include an indoor pool and a 24-hour health club.
Guests aged under 16 years old are not allowed in the swimming pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. The spa is equipped with a sauna and a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Safety features at this property include a fire extinguisher and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
