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Comfort Inn Plano-Dallas

2.5 star property

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Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking
Free on-the-go breakfast on weekdays
Reception
BBQ/picnic Area
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Breakfast included
  • Gym
  • 24/7 front desk

Explore the area

View in a map
4901 Old Shepard Place, Plano, TX, 75093
  • Baylor Scott & White The Heart Hospital
    ‪12 min walk‬
  • University of Texas at Dallas
    ‪5 min drive‬
  • The Shops at Legacy
    ‪9 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Quality Inn West Plano - Dallas

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, 747 reviews
The price is €62
includes taxes & fees
19 Oct - 20 Oct
Quality Inn West Plano - Dallas

About this property

Comfort Inn Plano-Dallas

Hotel with free breakfast, near Baylor Scott & White The Heart Hospital
Along with a 24-hour fitness center, this hotel has a 24-hour business center and WiFi in public areas. Free weekday breakfast and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Comfort Inn Plano-Dallas. During your stay, you'll be within walking distance of Baylor Scott & White The Heart Hospital. Enjoy features like free breakfast and free self parking, plus a 24-hour gym.
  • Free on-the-go breakfast served on weekdays
  • Free WiFi and wired Internet
  • Free self parking
  • WiFi in some public areas for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Baylor Scott & White The Heart Hospital and 5 minutes from Adventure Landing
  • Cats and dogs welcome for a fee
WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Free breakfast is served on weekdays. The business-friendly Comfort Inn Plano-Dallas also features a 24-hour fitness center, laundry facilities, and express check-out. Free self parking is available.
Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 188 out of 427 reviews
Rating 8 - Good. 55 out of 427 reviews
Rating 6 - Okay. 41 out of 427 reviews
Rating 4 - Poor. 39 out of 427 reviews
Rating 2 - Terrible. 104 out of 427 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Victoria

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The entrance was not appealing. The carpet was soaking wet, and the elevators were broken.
Stayed 1 night in Jun 2025

6/10 Okay

Ruth

Travelled with pets
Liked: Cleanliness
No a/c in the hallways.
Stayed 1 night in Jun 2025

4/10 Poor

Peggy

Disliked: Cleanliness, property conditions & facilities
IT stunk when we got in the room the smoke detector was removed the bed was dirty.
Stayed 5 nights in Jun 2025

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service is subpar. No one is hardly at the front counter to greet guests. When they are at the front, they are on their phone and do not even look up to greet you. The hotel itself was hot in the corridors, but air was felt in the rooms. Nothing is inviting about entering this hotel and it never got better. At one point, both elevators were out of order, but then only one of them was fixed to work. On the third night of our stay there were no towels to use for bathing, only towels to dry off. There was no resolution was given to this matter, nor was one attempted to be figured. The whole building could use an upgrade and customer service training needs to be implemented. I would not recommended this hotel nor would I stay here ever again.
Stayed 4 nights in Jun 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel needs someone with an eye for detail. All of the interior doors look dingy. They need sanding and painting or replacing. The ice machine on the second floor is not working. Our room had an empty facial tissue box. There was only one face cloth. The a/c did not cool well. The refrigerator had a frozen up freezer section, but the frig did not cool our drinks.
Stayed 1 night in Jun 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay and convient location for what we needed.
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water and big soft towels
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.
Stayed 2 nights in Jun 2025

8/10 Good

DANIEL

Stayed 1 night in May 2025

10/10 Excellent

Amy, Prosper

Liked: Cleanliness
Convenient and great customer service
Stayed 2 nights in Mar 2025

4/10 Poor

Rita

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Horrible experience

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there
Stayed 15 nights in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr, Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!
Stayed 1 night in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.
Stayed 1 night in May 2025

6/10 Okay

Brittany

Travelled with family
Pretty good location, nice staff. Needs some updates. Also a little forewarning of the elevator not working for the past week would have been nice.
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Disliked: Staff & service, amenities
Elevator broke, didn’t offer items to purchase at the receptionist, no service available to get quarters to Launder clothes, no lids for cup, bedroom furniture and floors are dirty.
Stayed 1 night in May 2025

6/10 Okay

Carole

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Honest review

Stayed there 5 nights they cleaned my room once. The guy on reception was constantly on his mobile even when speaking to him. Felt sorry for the breakfast lady as she couldn’t keep up with the demand on her own.
Stayed 5 nights in May 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience, I give this place 0 stars. My family along with 5 other families were staying for an out of town softball tournament. #1 check-in time was 4pm. We arrived at 6pm in between games to check in and return to fields. They said they were over booked and didn’t have rooms for us. Manager said she would clean rooms and have them ready for when we returned. #2 the manger called around 8pm and told us our room #s. We returned at 1030pm to be told we had a 1 king room (we reserved a 2 queen) #3 went to our room and it was disgusting. Leftover food, trash, un made beds, toothpaste all over the counter, poop in the toilet. FILTHY # left hotel at 1130pm and had to find another hotel with 2 kids in tow. Still having to shower and return to field next morning. #4 hotel manager still has failed to return calls to myself along with Expedia. They will not process a return either. Worst hotel experience EVER.
Stayed 1 night in Apr 2025

2/10 Terrible

Yusuf

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Apr 2025

4/10 Poor

Tab

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hrrid
Stayed 1 night in Apr 2025

2/10 Terrible

Maricela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property had a guy doing drums outside that staff was unsure of calling the police, the water went out on one day and we didn’t have hot water when it came back, there were cockroaches in our first room and they moved us to another room juice dispenser at breakfast was only dispensing water, and room was dirty and had food on the floor from prior guests, and finally sheets had stains on them. Staff was nice though.

2/10 Terrible

Ramon Eduardo Gutierrez

Disliked: Staff & service
Overbooked Hotel, I was not able to stay there. Expedia’s answer is they will not make a refund because the hotel does not answer the phone for clarification.
Stayed 1 night in Apr 2025

10/10 Excellent

Linh

Stayed 1 night in Apr 2025

2/10 Terrible

HANI

Bad
Stayed 1 night in Feb 2025

4/10 Poor

Wilson

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, but unfortunately old hotel
Stayed 1 night in Apr 2025