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The Empress Hotel

4.0 star property

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Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Beach/ocean view
Dinner served
Front of property
Panoramic Penthouse, Sea View | View from room
Panoramic Penthouse, Sea View | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Manx Museum
    ‪13 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(22 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

8.8 out of 10
Excellent
(18 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(13 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

The Empress Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, a business center, conference space, and dry cleaning are onsite.
The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at The Empress Hotel. During your stay, you're just a quick walk from Douglas Beach. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy a beachfront location while dining at The Brasserie Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Guests have great things to say about the clean accommodations and the breakfast
  • Just a 3-minute walk from Douglas Beach and 5 minutes by foot from Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2497 square feet (232 square meters) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:00 AM.
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 13.50 for adults and GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 364 out of 878 reviews
Rating 8 - Good. 369 out of 878 reviews
Rating 6 - Okay. 95 out of 878 reviews
Rating 4 - Poor. 29 out of 878 reviews
Rating 2 - Terrible. 21 out of 878 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were great. Especially the person who looked after us in the Bistro called Darinka. The food was so good we decided to eat in the Bistro both nights
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay very much, staff were friendly and breakfast was very good. Hotel was decorated very nicely for Christmas.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Dawn

Liked: Cleanliness
Room was clean However it was very small Breakfast was ok but nothing special
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room as all ways spot on ,staff brilliant
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

merran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is open 24/7 which was helpful when our ferry arrived at 5.30am. It's right on the promonade so lovely for views and walking.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

John

Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, amenities
Great spot. Really lovely staff and an excellent location right on the seafront. I had a meal in the restaurant which exceeded expectation. Bathroom was spotless. Online check in was quick and simple. Overall, very impressed.
The stuffed chicken dish was absolutely gorgeous
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
Staff go above and beyond! Room was perfect. Stayed here several times and every time it’s amazing!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean hotel. Mattress not the most comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, room comfort
Nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Thia hotel was a perfect for our stay on the Isle of Man. The room was spacious( sea view) and the room had USB ports, grab bars and bathmat for the shower/bathtub, and the breakfast buffet was delicious. The staff were friendly and helpful. This hotel is on the Promenade and close to bus stops.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Douglas

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff and lovely stay!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Leigh

Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, highly recommend!
Stayed 3 nights in Jun 2023