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Lotte New York Palace

4.5 star property
VIP Access

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Photo gallery for Lotte New York Palace

Lobby lounge
Plasma TV, pay films
Lobby lounge
Interior
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

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455 Madison Ave, New York, NY, 10022
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Suite, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(28 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(23 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

1 bedroom, premium bedding, in-room safe, desk

Palace Studio Suite King

8.8 out of 10
Excellent
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Tower

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(66 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(37 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(54 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(48 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Tower (King)

  • 99 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Palace, King)

  • 73 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed (Palace)

  • 108 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Cathedral View)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed, Accessible (Palace)

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Tower

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Accessible, Tower

  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Studio, 2 Queen Beds, Tower

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • 156 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Lotte New York Palace

Luxury hotel with a full-service spa and a health club
A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
Our customers tell us they can't get enough of the helpful staff at Lotte New York Palace. During your stay, you're just a quick walk from 5th Avenue. Features include a full-service spa, a restaurant, and a gym.
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Indulge with body wraps, manicures and pedicures, or hot stone massages at The Palace Spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and complimentary bicycles
  • Guests have great things to say about the location and the clean accommodations
  • Just a 3-minute walk from 5th Avenue and 7 minutes by foot from Rockefeller Center
  • Dogs welcome for a fee
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1176 out of 1721 reviews
Rating 8 - Good. 274 out of 1721 reviews
Rating 6 - Okay. 154 out of 1721 reviews
Rating 4 - Poor. 74 out of 1721 reviews
Rating 2 - Terrible. 43 out of 1721 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Venita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace is a classic hotel. The service was outstanding, and the room spacious and clean. We loved our stay!
Stayed 4 nights in Aug 2025

10/10 Excellent

Aniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this hotel wasn’t my initial choice, I was instantly drawn in by the nostalgia of its iconic role in Gossip Girl, a show I adored growing up. Stepping inside, I was captivated by the timeless elegance of its architecture and the rich history woven into every detail. The staff provided exceptional service, warm, attentive, and genuinely welcoming, ensuring my stay was both serene and memorable. I would be delighted to make this hotel my home in New York on every future visit.
Stayed 2 nights in Aug 2025

6/10 Okay

ANGELA

Disliked: Amenities
The furniture was clearly outdated and worn, the electrical fixtures appeared unsafe, and the air conditioner made a constant, loud rattling noise that disrupted my rest. Given the price, the condition of the room was unacceptable.
Stayed 1 night in Aug 2025

10/10 Excellent

Lanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very convenient location, quick and efficient check-in/check-out process
Stayed 4 nights in Jul 2025

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Perfect location.
Stayed 1 night in Aug 2025

10/10 Excellent

Barbra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Durant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lotte is centrally located in midtown within walking distance to many tourist destinations. The Lotte was chosen due to Spa services located in the building and easy access by elevator.
Stayed 3 nights in Aug 2025

10/10 Excellent

marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that St Pats was right across the street!
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Tawnya Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms
Stayed 4 nights in Jul 2025

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s the little things

Only complaint is they are charging us for wifi! Really?? At the exorbitant price we’re paying for the room, it leaves a bad taste.
Stayed 1 night in Aug 2025

6/10 Okay

Nhia, Oshkosh

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, but I was a bit underwhelmed given the price. For over $1,000 a night, I expected something a bit more special. The room felt pretty standard, with full-size beds and no standout features. The location is definitely convenient, and the staff was polite, but I couldn’t really tell what the VIP amenities included. Overall, it was an okay stay, but I was hoping for more at this price point.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We gave stayed here many times but not recently due to the increased costs. However they offered a discounted rate of which we jumped at and we as usual extremely pleased. This is truly a wonderful hotel of which we recommend it highly.
Stayed 3 nights in Jul 2025

8/10 Good

Gohar

Liked: Amenities
Please add filtered water stations to every floor, just like the one in the spa. This will eliminate plastic water bottles and more practical. The Jewel hotel has it and we love it
Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 13th time staying here. Plan to return again Love this hotel. First time I had to book 2 queen beds and wish it toilet wasn’t extremely low & bathroom fan would be put in along with a stand up shower. Not sure if it’s because of queen beds as usually stay in room with king bed. Hope they update bathroom to comfort height toilet seats and stand up showers with fan.
Stayed 1 night in Jul 2025

10/10 Excellent

Alex

Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos

Stayed 3 nights in Jul 2025

6/10 Okay

Jose

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It had a great old school vibe. That was very much appreciated.
Stayed 2 nights in Jul 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service! Esp the bell staff. The courtyard and summer bar were amazing. Beautiful Hotel! Room service was divine
Stayed 3 nights in Jul 2025

10/10 Excellent

Veronica

Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Carolyn

Stayed 1 night in Jul 2025

6/10 Okay

Mira

Travelled with family
Liked: Cleanliness, amenities
Location
Stayed 3 nights in Jul 2025

10/10 Excellent

Leslie

Stayed 4 nights in Jul 2025