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- Air-conditioned rooms with 24-hour room service, plasma TVs and minibars
- Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and 3 bars/lounges
- Full breakfast served daily for a fee
- WiFi and wired Internet for a fee
- Valet parking available for a fee
- Indulge with detox wraps, hot stone massages or manicures and pedicures at The Palace Spa
- Services include babysitting, supervised activities for kids and dry cleaning/laundry
- On-site recreation includes a health club, a steam room and complimentary bicycles
- Guests speak favourably about the proximity to public transport and the area's walkability
- Steps from 5th Avenue and 3 minutes on foot from St. Patrick's Cathedral
- Dogs welcome for a fee
Lotte New York Palace ratings based on 16 verified reviews
Guest reviews for Lotte New York Palace
13 Nov 2017 by VFC
Thank you for your feedback. We are delighted that you had an amazing stay with us. When you have the chance, may we encourage you to share your experience in Trip Advisor as well? We look forward to welcoming and serving you back. Sincerely, Victor
The last night of our trip to NY
9 Aug 2018 by Miles Gomez - Guest Experience
Dear Arto, Thank you so much for your feedback. We are glad that you had a wonderful check-in experience with Norma and will be sure to let her know your thoughts.
3 Jun 2018 by Fran
Danke, dass Sie bei uns bleiben. Wir freuen uns auch über Ihr Feedback. Feedback wie Ihres ermöglicht es uns, unseren Service kontinuierlich zu verbessern. Wir freuen uns auf Ihren nächsten Besuch bei uns.
super zentral gelegen - Skilineview zwingend!
24 Jan 2018 by Francesca Pirrone
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Das von Ihnen zur Verfügung gestellte Feedback ist sehr wichtig, da es uns ermöglicht, unser Qualitäts- und Service-Niveau weiter zu verbessern. Wir freuen uns, Sie in Zukunft wieder zu begrüßen. Wärmste Grüße, Francesca Pirrone Asst. Direktor - Front des Hauses
Visite de ville parfaite
About the Lotte New York PalaceLocation 455 Madison Ave, New York, NY 10022
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business centre and a limo/town car service are available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.
- 909 guestrooms or units
- 55 levels
- 3 bars or lounges
- Built in 1981
- Dining venue
- Coffee shop
- Supervised kids' activities (surcharge)
- Childcare (surcharge)
- Conference centre
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Front desk (24 hours)
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Car service
- Tour and ticket information
- Wedding services available
- Gift shop
- Newspapers in lobby (free)
- On-site shopping
- No smoking on site
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge
Valet parking (surcharge)
- Airport: New York, NY (LGA-LaGuardia) (11.3 km / 7 mi)
- Train station: New York Grand Central Terminal Station (1.5 km / 1 mi)
- Metro station: 51 St. Station (0.4 km / 0.2 mi)
- Parking: Valet parking available for a surcharge
Lotte New York Palace offers 909 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
- In-room dining (24 hours)
- Plasma television
- Premium channels
- Films for purchase
- Luxury bedding
- Hypo-allergenic bedding
- Cribs (free)
- Housekeeping (daily)
- Weekday newspapers (free)
- Massage in room (surcharge)
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Lotte New York Palace has a restaurant on site.
Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.
Troubles Trust – On-site cocktail bar.
Tavern on 51 – On-site bar. Open selected days.
Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.
24-hour room service is available.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Free bicycles on site
- Golfing nearby
- Hiking/biking trails nearby
The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.
- Hot stone massage
- Manicures and pedicures
- Detoxification wrap
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time starts at 3 PM
- Check-in time ends at 2 AM
- Minimum check-in age is 21
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free cribs (infant beds)!
- Pets: USD 125 per pet, per stay
- Only dogs are allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between USD 24 and USD 100 per person (approximately)
- Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
- Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
- Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
- Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
- Valet parking fee: USD 80 per night
- Pet fee: USD 125 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Lotte New York Palace Hotel
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- New York Palace Hotel
- New York City Palace Hotel
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You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.