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4.0 out of 5

"The property is good for a business or conference stay but I would not recommend it for other travellers. The view on the cathedral was excellent to ... " More

By a verified traveller on Sat 12 Aug 2023

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
€497* Per night/room 26 Apr - 27 Apr

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Accessible (Palace)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Lotte New York Palace's good location gets good marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include a full-service spa, a restaurant and a gym.

  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Indulge with massages, body treatments or facials at The Palace Spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests speak favourably about the overall condition of the property and the helpful staff
  • Just a 3-minute walk from 5th Avenue and 7 minutes on foot from Rockefeller Center
  • Dogs welcome for a fee

Lotte New York Palace ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (1) Family (1)
3 out of 5
The property is good for a business or conference stay but I would not recommend it for other travellers. The view on the cathedral was excellent to name one of the highlights.

Posted by , from Winkel on 12 Aug 2023

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Comment from Hotel Management

12 Aug 2023 by Lotte

Thank you for sharing your feedback

5 out of 5

Posted by on 14 Nov 2021

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About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Lotte New York Palace. Parking is available for a fee. This New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Conference rooms
  • Built in 1981
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.2 km / 0.8 mi)
  • Metro station: 51 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • Plasma television
  • Premium channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to noon.

Gold Room – On-site restaurant.

Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.

Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

  • Hot stone massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lb per pet Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.