13 Nov 2017 by VFC
Thank you for your feedback. We are delighted that you had an amazing stay with us. When you have the chance, may we encourage you to share your experience in Trip Advisor as well? We look forward to welcoming and serving you back. Sincerely, Victor
30 Jul 2019 by Becky Hubbard
Thank you so much for your valuable feedback. We are delighted to hear that you enjoyed the location of the Lotte New York Palace, as well as our beautiful courtyard space. However, we are so sorry for the inconveniences you experienced during your stay. We will definitely relay your feedback to our team. We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager
9 Aug 2018 by Miles Gomez - Guest Experience
Dear Arto, Thank you so much for your feedback. We are glad that you had a wonderful check-in experience with Norma and will be sure to let her know your thoughts.
3 Jun 2018 by Fran
Danke, dass Sie bei uns bleiben. Wir freuen uns auch über Ihr Feedback. Feedback wie Ihres ermöglicht es uns, unseren Service kontinuierlich zu verbessern. Wir freuen uns auf Ihren nächsten Besuch bei uns.
24 Jan 2018 by Francesca Pirrone
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Das von Ihnen zur Verfügung gestellte Feedback ist sehr wichtig, da es uns ermöglicht, unser Qualitäts- und Service-Niveau weiter zu verbessern. Wir freuen uns, Sie in Zukunft wieder zu begrüßen. Wärmste Grüße, Francesca Pirrone Asst. Direktor - Front des Hauses
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business centre and a limo/town car service are available. Spa services, tour or ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge
Valet parking (surcharge)
Lotte New York Palace offers 909 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Lotte New York Palace has a restaurant on site.
Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.
Troubles Trust – On-site cocktail bar.
Tavern on 51 – On-site bar. Open selected days.
Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare.
24-hour room service is available.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.