"Not a 5* atmosphere at all. No greating when we entered (several times). We had to wait for check-in because all the staff were busy talking to each o ... " More
5 Mar 2020 by Marten Schwass
Dear Mr. Horn, Thank you very much for taking the time to review your stay at the Hotel Taschenbergpalais Kempinski Dresden. I am sorry to read that you stay with us was not up to your expectations. Please rest assured that we do take our guests feedback very seriously and I thank you for your honest feedback. First of all I would like to offer my sincerest apologies, that your stay with us was not at all like you had expected it to be because our staff did not provide the flawless, welcoming and guest orientated service we strive to pride ourselves with. I am truly disappointed about this because even when at times our hotel might need renovations and reconstructions - our service should never be anything but welcoming, most friendly and tailored to our guests. We would be very happy to welcome you once again as our guest in Dresden and have the chance to show you an even better side of our service. For now I remain with best regards from the Taschenbergpalais. Marten Schwass General Manager
10 Feb 2020 by GM
Dear guest, thank you for your feedback. We will discuss your comments regarding the poor service, we are more than sorry that you did not receive the very best service. Yet again we hope to welcome you once again in beautiful Dresden. Kind regards Marten Schwass General Manager
30 Apr 2019 by Team Taschenbergpalais
Herzlichen Dank für Ihren Aufenthalt im Hotel Taschenbergpalais Kempinski Dresden und Ihre nette Bewertung! Wir freuen uns sehr, dass wir Sie von unseren Leistungen überzeugen konnten und hoffen, Sie demnächst erneut als Gast begrüßen zu dürfen! Bis dahin wünschen wir Ihnen alles Gute und verbleiben Mit freundlichen GrüßenMarten Schwass Geschäftsführender Direktor
28 May 2018 by Team Taschenbergpalais
Dear Yves, Thank you very much for your positive review of the Taschenbergpalais Kempinski Dresden. On behalf of the entire hotel staff, I would like to thank you for your more than kind words. It is great to hear that you could benefit from our location in the heart of the city and that you were so satisfied with the service we provided for you. I am looking forward to welcoming you again in the future. Best regards, Marten Schwass General Manager
14 Jun 2022 by GM
Sehr geehrter Markus, herzlichen Dank für Ihre Bewertung des Taschenbergpalais Kempinski Dresden. Gleichfalls danke ich Ihnen für die konstruktive Kritik, welche selbstverständlich an die entsprechenden Abteilungsleiter weitergegeben wurde. Es würde mich sehr freuen, Sie noch einmal im schönen Dresden begrüßen zu dürfen und Ihnen dann einen besseren Gesamteindruck des Hauses zu präsentieren. Mit besten Grüßen Marten Schwass Geschäftsführender Direktor
21 Feb 2020 by GM
Sehr geehrter Gast, vielen Dank für Ihre großartige Bewertung zu Ihrem Aufenthalt im Hotel Taschenbergpalais Kempinski Dresden. Wir hoffen Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Marten Schwass Geschäftsführender Direktor
5 Dec 2019 by Ladies in Red
Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt im Hotel Taschenbergpalais Kempinski Dresden. Ungern lesen wir, dass Sie Ihre Zeit in Dresden in schlechter Erinnerung behalten werden, dennoch sind wir Ihnen für Ihre Kritik sehr dankbar. Denn nur dadurch können wir unsere Fehler erkennen und auch ausbessern. Ihre genannte Kritik wird nochmals mit den entsprechenden Abteilungsleitern besprochen. Sollten Sie sich hoffentlich nochmals dazu entscheiden das schöne Taschenbergpalais zu buchen, wenden Sie sich bitte gern jederzeit an uns. Mit freundlichen Grüßen Ladies in Red
The property will be renovating from 18 November 2023 to 30 April 2024 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternative facilities during the renovation:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
Hotel Taschenbergpalais Kempinski Dresden offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 11840 square feet (1100 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Hotel Taschenbergpalais Kempinski Dresden. A cruise ship terminal shuttle, a train station drop-off service and a bus station shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Dresden hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Hotel Taschenbergpalais Kempinski Dresden offers 213 accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with digital channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a safe and free newspapers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Palais Bistro – This restaurant serves brunch, lunch and dinner.
Café Vestibül – On-site café. Open daily.
Karl May Bar – On-site bar. Happy hour is offered. Open daily.
Kastenmeiers – On-site seafood restaurant. Reservations are required. Open daily.
Austern & Sushi Bar – On-site sushi bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the cruise terminal and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Hotel Taschenbergpalais Kempinski Dresden offers transfers from the cruise terminal and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Historic Hotels of the World.
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars, and is displayed on this page as 5 stars.
