I had a very disappointing experience during my recent stay at Château Nova Kingsway. I booked a Deluxe Room with one Queen Bed and I was booked in Annex Building, and from the moment I arrived, the experience fell short of expectations. The room had a strong unpleasant odor and did not feel or smell clean. It was also in need of basic repairs, which made the space feel neglected and uncomfortable.
What made matters worse was discovering that the hotel does not provide daily housekeeping, and this was never disclosed during booking or check-in. Cleanliness and upkeep are basic expectations in any hotel stay, and the lack of transparency about this policy was extremely frustrating.
Unfortunately, because this was a last-minute booking, I had no choice but to stay. I would not return to this property and would not recommend it to others based on my experience