See all properties

Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Situated on a lush hillside, this hotel offers expansive views of the surrounding landscape and a body of water.
Creator video
Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.
Guests can enjoy yoga classes on the beach.
Relax in a spacious lobby with comfortable seating and stunning views of a nearby building.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪6 min walk‬
  • Coco Beach
    ‪36 min drive‬
  • Ocotal Beach
    ‪39 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite, Courtyard View (U)

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite, Courtyard View (U)

7.0 out of 10
Good
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Relax in a serene space with a large bed, ceiling fan, and flat-screen TV.

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite, Garden View (U)

8.0 out of 10
Very good
(133 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Relax in a serene space with a large bed, ceiling fan, and flat-screen TV.

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Relax in a serene space with a large bed, ceiling fan, and flat-screen TV.

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Relax in a serene space with a large bed, ceiling fan, and flat-screen TV.

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(43 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Standard | E)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite (Standard | E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite, Courtyard View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Relax in a spacious room with a large bed, separate seating area, and flat-screen TV, offering a view of the outdoors.

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Relax in a serene space with a large bed, ceiling fan, and flat-screen TV.

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Enjoy a room with a large bed, flat-screen TV, and desk, offering a view of the surrounding landscape and mountains.

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Relax in a stylish room with two single beds, a sofa, and a large window.

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Relax in a serene space with a large bathtub, two beds, and a desk area.

Junior Suite, Garden View (C)

7.2 out of 10
Good
(17 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Similar properties

Relax by the serene pool surrounded by palm trees and lounge chairs.

Margaritaville Beach Resort Playa Flamingo

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (1004)
The price is €253
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Margaritaville Beach Resort Playa Flamingo

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Family-friendly property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Diamante Eco Adventure Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with facials, massages, or body scrubs at Renova Spa
  • Services include free grocery shopping service, free supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the beach and the location
  • Steps from Diamante Eco Adventure Park and 7 minutes by foot from Playa Matapalo
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 543 out of 1183 reviews
Rating 8 - Good. 296 out of 1183 reviews
Rating 6 - Okay. 186 out of 1183 reviews
Rating 4 - Poor. 89 out of 1183 reviews
Rating 2 - Terrible. 69 out of 1183 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Trenton

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was suppose to be good Birthday celebratory trip and this was the opposite. From having roaches and mold in my room. No A/C for the first two days with temperatures as high as 95 degrees. Spotty Wifi. Elevator not working at times, electricity going in an out. I am highly disappointed with this resort.
Stayed 3 nights in May 2025

2/10 Terrible

Shaqwanna

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Riu Palace is a beautiful hotel but there were too many issues that occured. For starters the Riu Guanacaste next door is undergoing construction and you hear noise depending what side of the hotel you're on i was told this construction will be a year long. Second they had constant electrical and plumming issues. The night of May 1,2025 the electricity went out for an hour and when it came back on there was no air conditioning. The entire hotel had no air conditioning until the evening of May 3rd, 2025 and the days were almost 100°F. Then on May 4th the toilet plumbing was out for the day and the entire place smelled like mold and sewage. This was my birthday trip and my spouse planned it and was stuck between Riu and Planet Hollywood. During an excursion we met sone people staying there and said the hotel is fully renovated. We should have stayed there. I asked about compensation for the inconvenience especially since emphysema so its sometimes hard to breathe in the heat and i could have passed out multiple times. But i was ignored and they say they dont do that. Worst resort in Costa Rica.
Stayed 7 nights in Apr 2025

4/10 Poor

Grace

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and hard working, however the manager and people at the front desk was not approachable. The particular manger that I have encounter was giving me attitude and did not like the way he spoke to me. They were not accommodating nor understanding.
Stayed 6 nights in Apr 2025

2/10 Terrible

Tabitha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and did an excellent job, overall we enjoyed our stay very much.
Stayed 4 nights in Apr 2025

4/10 Poor

Michelle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place was awful. I would not come back for free. Our 1st room smelled so bad of mildew they used over powering chemicals to cover up the odor, we had to move after a long day of travel. Second room still smelled of Mildew, but a little less. They gave me two rooms to check and I picked the one that smelled less. Then the AC broke for two nights and the mildew smell became unbearable. I thought about moving again and one room smelled just as bad and the second one was above the stage where it was going to be super noisy. I wasted so much time trying to find a spot that doesn’t smell. My friend got lucky and her room did not smell. The food is terrible. You can find stuff to eat that is OK, but you’re not gonna be excited about much. The restaurants fill up early and then your only dinner option is the buffet. The booze is bottom shelf. Cheap wine. Only pluses are the staff are super nice and the pools and grounds are pretty.
Stayed 6 nights in Apr 2025

6/10 Okay

Soleil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived and gained access to our room, our room was not clean. The bed sheets and desks had stains and was not properly cleaned. Thankfully, we’re able to get another room. This room was cleaner but still had its flaws. The main issue was that the AC did not work properly. The food at the property was not very good. There is not a nightlife around the Hotel, which was an issue because I was celebrating a birthday. The property needs to be updated
Stayed 3 nights in Apr 2025

6/10 Okay

Kourtenay

Liked: Staff & service
Stayed 4 nights in Apr 2025

8/10 Good

Joe, Garden Grove

Travelled with partner
Liked: Staff & service
Cons: The property needed to be update. All furnitures in the room are old and damaged. No lounge chairs, no services of any kind from the resort at the beach. AC was not running well and broke down so the whole resort has no AC at all at the last day. Not much activities going on at nighttime. If you go early to the ones that more upscale restaurants that only serves dinner, they didn’t turn on the AC ahead of opening time so it was so hot inside we were sweating so much to the point of leaving the restaurant before my foods even made it to the table. Same types of foods everyday at the buffets. Pros: The best thing that we love about this resort is the staffs. They were so kind, friendly and went out of their way to please the guests. They worked so hard and kinda sad that not many guests left any tips for their great services. The foods at the 2 buffets were surprisingly good.
Stayed 5 nights in Apr 2025

6/10 Okay

Stephen, London

Travelled with partner
Disliked: Property conditions & facilities
Rooms are very dated, doors and walls were dirty, no washrooms around pool area. Food was very good lots of chairs around pools resort was nice but overpriced
Stayed 10 nights in Apr 2025

6/10 Okay

LATEE

Travelled with partner
Liked: Staff & service
First time at the Riu. Outdated, pool was not very clean, there were things floating in the pool. No top shelf liquor, considering how expensive it is to stay at this resort. I have definitely stayed at better resorts, with top shelf liquors for a more reasonable price. Room pillows had stains, and bed was uncomfortable. Could not eat at the restaurants, since it was rented out for a private party. Sadly, that’s what guests pay for, they should be accommodated to have those options. Staff was friendly, but this hotel would not be an option to stay at in the future.
Stayed 4 nights in Apr 2025

6/10 Okay

Isabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you are staying at the resort but not centrally located to excursions
Stayed 3 nights in Apr 2025

10/10 Excellent

Arleny

Stayed 5 nights in Apr 2025

8/10 Good

Leonel

Stayed 4 nights in Apr 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Joe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Hotel Riu Palace Costa Rica - All Inclusive Stay

Just Average all inclusive. Needs updating compared to other Rui properties. Water Slides for kids were rough and uncomfortable. Food was mediocre. Except for the steak house. Rooms need updating. A/C and refrigerator didn’t work in some. Had to ask for replacements or move rooms. Would probably stay somewhere else next time visiting Costa Rica.
Stayed 4 nights in Apr 2025

8/10 Good

Regina Beatrice

Travelled with group
Liked: Staff & service, amenities
Staff was great
Stayed 3 nights in Apr 2025

10/10 Excellent

Rene

Stayed 5 nights in Apr 2025

10/10 Excellent

Loreta

Stayed 5 nights in Apr 2025

10/10 Excellent

Jenga

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good atmosphere, good food
Stayed 5 nights in Apr 2025

10/10 Excellent

Ana, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed w family, overall good experience.
Stayed 6 nights in Apr 2025

6/10 Okay

Edward John

Travelled with partner
Liked: Staff & service
The hotel is not on par with othe RIU properties. Our room was dirty and dated. The toilet smelled and there was an obvious lack of maintenance. Outlets needed service, mold around the sink, cracke purple glass blocks and very dimly lit. Outside maintenance was outstanding. Food was cafeteria grade at best with the same menu every night. The priperty could be great with some better attention to maintenance and better dining options since it was secluded and you really didnt have any other option to eat. The pools were outstanding and drinks were great.
Stayed 5 nights in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great
Stayed 7 nights in Apr 2025

10/10 Excellent

Aubrey, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025