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HI Express El Paso Downtown by IHG

2.5 star property

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Photo gallery for HI Express El Paso Downtown by IHG

Property amenity
Exterior
Exterior
Desk, iron/ironing board, free cots/infant beds, free WiFi
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
409 E Missouri Ave, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪7 min walk‬
  • Place, Abraham Chavez Theater
    ‪7 min walk‬
  • Place, Judson F. Williams Convention Center
    ‪9 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(24 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

7.4 out of 10
Good
(9 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(42 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Aloft El Paso Downtown
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 999 reviews
The price is €94
includes taxes & fees
24 Apr - 25 Apr
Aloft El Paso Downtown

About this property

HI Express El Paso Downtown by IHG

A fitness center, a 24-hour business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown by IHG offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
During your stay at HI Express El Paso Downtown by IHG, you're just a quick walk from San Jacinto Plaza. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Paso del Norte International Bridge and a few minutes from Sun Bowl Stadium
WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Express El Paso Downtown by IHG. Free self parking is available.

This El Paso hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 203 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 93 out of 1000 reviews
Rating 2 - Terrible. 79 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great customer service from all the staff. Older property but still very good. Great location!
Stayed 1 night in Dec 2025

10/10 Excellent

Marcy

Stayed 1 night in Dec 2025

8/10 Good

Shailender

Stayed 3 nights in Dec 2025

2/10 Terrible

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking lot was horrible was very limited
Stayed 2 nights in Dec 2025

10/10 Excellent

Roberto

Stayed 1 night in Dec 2025

10/10 Excellent

Osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Segunda vez y esperemos volver
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Stayed 2 nights in Dec 2025

6/10 Okay

Farrah Lozano

Liked: Cleanliness, property conditions & facilities
Good location downtown. Everything is walking distance. Hotel was somewhat presentable. Unfortunately, rooms weren't ready for us to check in by 3pm. Had to wait a momentvfor housekeeping to catch up. The Hotel attendant was rather nice and apologetic. Only 1 elevator worked and it was non stop due to the volume of people. The sairs to go up were located outside. I wasn't happy. We get our room and the space is nice. They layout is nice. Great picture window. It was comfortable to some extent. I recommend this place if your in a budget. Do not stay if you have to pay more than $100 a night.
Stayed 1 night in Dec 2025

2/10 Terrible

Bryant

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty very noisy redicoulus
Stayed 1 night in Dec 2025

4/10 Poor

Gladys

Stayed 1 night in Dec 2025

8/10 Good

LISHA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bed and pillows are Comfy. Fairly quiet. Good breakfast. Free parking. Small gym but functional. Only one elevator was functioning when we were there but it didn’t seem to be a problem. Maybe if the front desk people Were a little more friendly would be nice.
Stayed 2 nights in Dec 2025

8/10 Good

Elisabeth

Liked: Staff & service
The 2 gentlemen who did our check-in and check-out were amazing. The breakfast was just ok. The lady was by herself on a very busy Saturday morning which to me was ludacris. The fountain was not working on both days we had breakfast, the potatoes were not enough cooked, the food was coming out too slowly because she was by herself. Not the best experience there. The rooms are ok and would be better if housekeeping would do a deep clean of the doors and floors once on a while. Same thing with the elevator. Never seen such a dirty floor in a city it has not rain. Not the place to stay if you're looking for quiet. It's right by the freeway and the windows are not designed to cut out the noise even from the 8th floor. Overall our stay was just ok.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities
Everything was perfect!
Stayed 1 night in Dec 2025

10/10 Excellent

Andres

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2025

2/10 Terrible

David

Malo
Stayed 1 night in Nov 2025

10/10 Excellent

Javier

Stayed 2 nights in Nov 2025

10/10 Excellent

luis

Stayed 1 night in Dec 2025

10/10 Excellent

Emery

Stayed 1 night in Nov 2025

8/10 Good

Celia

Stayed 1 night in Nov 2025

10/10 Excellent

ZUBAIR

Stayed 1 night in Nov 2025

10/10 Excellent

Ana H

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Nov 2025

2/10 Terrible

Rahul

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was facing towards highway i10 which was too noisy
Stayed 1 night in Nov 2025

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities
No issues. Easy check in & out.
Stayed 1 night in Nov 2025