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HI Express El Paso Downtown by IHG

2.5 star property

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Photo gallery for HI Express El Paso Downtown by IHG

Property amenity
Desk, iron/ironing board, free cots/infant beds, free WiFi
Pool
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Plaza Theater
    ‪7 min walk‬
  • University of Texas at El Paso
    ‪17 min walk‬
  • Sun Bowl Stadium
    ‪3 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

HI Express El Paso Downtown by IHG

Hotel in El Paso with free breakfast and a fitness center
A fitness center, a 24-hour business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown by IHG offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
During your stay at HI Express El Paso Downtown by IHG, you're just a quick walk from San Jacinto Plaza. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Paso del Norte International Bridge and 11 minutes from Fort Bliss
WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Express El Paso Downtown by IHG. Free self parking is available.

This El Paso hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 441 out of 1003 reviews
Rating 8 - Good. 241 out of 1003 reviews
Rating 6 - Okay. 119 out of 1003 reviews
Rating 4 - Poor. 108 out of 1003 reviews
Rating 2 - Terrible. 94 out of 1003 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service

Bed were horrible front desk lady was not helpful
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort

Bad

The beds were horrible and front desk was not helpful
Stayed 1 night in Mar 2025

4/10 Poor

Aaron

Stayed 2 nights in Feb 2025

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so clean. We could smell the cleanliness when we walked in. Everyone who worked there was friendly.
Stayed 2 nights in Mar 2025

8/10 Good

Obed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Very clean
Stayed 1 night in Mar 2025

10/10 Excellent

Evelyn

Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2025

8/10 Good

Araceli

Stayed 1 night in Feb 2025

10/10 Excellent

jeffrey

Stayed 1 night in Feb 2025

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk was friendly and helpful. Rooms clean and very comfortable. Breakfast was included and very good food and selection.
Stayed 1 night in Mar 2025

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud at night with traffic
Stayed 1 night in Mar 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s great

It was great and really nice staff. The parking area was small but other then that it was really wonderful.
Stayed 1 night in Mar 2025

4/10 Poor

Tania

Stayed 1 night in Feb 2025

10/10 Excellent

Marquel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Stayed 2 nights in Feb 2025

10/10 Excellent

Obed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like that
Stayed 2 nights in Feb 2025

10/10 Excellent

Melisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Lorenza

Stayed 2 nights in Feb 2025

10/10 Excellent

Lexida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Stayed 1 night in Feb 2025

8/10 Good

NUBIA

Liked: Cleanliness, property conditions & facilities
Noise from the freeway was very loud.
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel seemed new and fresh. Our room was clean and very functional. Road noise from the highway was a distraction at night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2025

10/10 Excellent

Gerardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the person that checked us in was soo awesome ☺️
Stayed 2 nights in Feb 2025