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HI Express El Paso Downtown by IHG

2.5 star property

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Photo gallery for HI Express El Paso Downtown by IHG

Property amenity
Exterior
Free daily buffet breakfast
Exterior
Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
409 E Missouri Ave, El Paso, TX, 79901
  • Place, Plaza Theater
    ‪7 min walk‬
  • Place, Abraham Chavez Theater
    ‪7 min walk‬
  • Place, Judson F. Williams Convention Center
    ‪9 min walk‬
  • Airport, El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(25 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

7.6 out of 10
Good
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(44 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

HI Express El Paso Downtown by IHG

A fitness center, a 24-hour business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown by IHG offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
During your stay at HI Express El Paso Downtown by IHG, you're just a quick walk from San Jacinto Plaza. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Sun Bowl Stadium and a few minutes from Paso del Norte International Bridge
WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Express El Paso Downtown by IHG. Free self parking is available.

This El Paso hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 528 out of 1004 reviews
Rating 8 - Good. 209 out of 1004 reviews
Rating 6 - Okay. 106 out of 1004 reviews
Rating 4 - Poor. 90 out of 1004 reviews
Rating 2 - Terrible. 71 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean rooms, great breakfast, and a very friendly staff. I will stay here from now on.
Stayed 5 nights in Feb 2026

10/10 Excellent

Gerald

Stayed 2 nights in Jan 2026

10/10 Excellent

Schatorious

Stayed 2 nights in Jan 2026

10/10 Excellent

Bettina

Stayed 1 night in Jan 2026

8/10 Good

Theandra

Stayed 1 night in Jan 2026

10/10 Excellent

Justus

Stayed 1 night in Dec 2025

4/10 Poor

Elliot

Travelled with partner
Disliked: Property conditions & facilities
Our first night was good, we had nice hot water and didn't have any issues. The second morning we woke up to no hot water. I had read some reviews that this location has problems with having hot water and that it was usually luke warm at best. Our water was bitter cold. We brushed it off and figured it was a fluke. Next morning, same thing, bitter cold water. The staff finally put up a notice that day that they were having issues with their water. Luckily by the last day we finally had hot water again. If we find ourselves back in El Paso we will not be utilizing this hotel again.
Stayed 1 night in Jan 2026

10/10 Excellent

Shirley

Liked: Cleanliness
The breakfast
Stayed 1 night in Jan 2026

8/10 Good

LaShaun

Stayed 1 night in Jan 2026

10/10 Excellent

Orestis

Liked: Cleanliness, staff & service, amenities
Everything was excellent, but the breakfast was just amazing
Stayed 1 night in Jan 2026

6/10 Okay

Kerina

Stayed 1 night in Jan 2026

6/10 Okay

Kevin william

Liked: Cleanliness, property conditions & facilities
room OK. hotel clean.
Stayed 5 nights in Jan 2026

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
Smooth
Stayed 1 night in Jan 2026

10/10 Excellent

Alejandro

Stayed 2 nights in Jan 2026

10/10 Excellent

Bryan

Stayed 1 night in Jan 2026

8/10 Good

Josh

Great place. Reasonably priced
Stayed 1 night in Jan 2026

10/10 Excellent

Deanna

Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean room, very nice staff
Stayed 1 night in Jan 2026

2/10 Terrible

Arturo, Avondale

Business traveller
Disliked: Amenities
There was no hot water in the room to take a shower
Stayed 1 night in Jan 2026

10/10 Excellent

Daisy

Stayed 1 night in Jan 2026

10/10 Excellent

Scott

Stayed 1 night in Jan 2026

10/10 Excellent

Solomon

Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Stayed 1 night in Jan 2026

8/10 Good

Cody

Stayed 1 night in Jan 2026

10/10 Excellent

jeffrey

Stayed 1 night in Dec 2025