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Cleopatra Palace Hotel

4.0 star property
VIP Access

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Photo gallery for Cleopatra Palace Hotel

Beach/ocean view
Massages
1 bedroom, minibar, in-room safe, desk
Breakfast served
1 bedroom, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Room service
  • Pool
  • Parking included

Explore the area

View in a map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660
  • Playa de las Américas
    ‪10 min walk‬
  • Los Cristianos Beach
    ‪17 min walk‬
  • Veronicas Strip
    ‪17 min walk‬
  • Tenerife (TFS-Tenerife South)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room (2 Adults)

1 bedroom, minibar, in-room safe, desk

Standard Room (2 Adults)

8.6 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, Pool View (2 adults and 1 child)

1 bedroom, minibar, in-room safe, desk

Standard Room, Pool View (2 adults and 1 child)

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Private Pool (2 adults and 1 child)

1 bedroom, minibar, in-room safe, desk

Superior Double Room, Private Pool (2 adults and 1 child)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, Sea View (2 adults and 1 child)

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, Sea View (2 adults and 1 child)

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (2 adults and 1 child)

1 bedroom, minibar, in-room safe, desk

Suite (2 adults and 1 child)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Private Pool

1 bedroom, minibar, in-room safe, desk

Superior Double Room, Private Pool

9.0 out of 10
Wonderful
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (Doble)

1 bedroom, minibar, in-room safe, desk

Suite (Doble)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Pool View

1 bedroom, minibar, in-room safe, desk

Standard Room, Pool View

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Sea View

1 bedroom, minibar, in-room safe, desk

Standard Room, Sea View

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Cleopatra Palace Hotel

Beachfront resort with bars and spa services
An outdoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free resort. Free WiFi in public areas and free self parking are also provided. Additionally, a beach bar, a poolside bar, and a conference center are onsite.
Cleopatra Palace Hotel offers 431 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Arona resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Cleopatra Palace Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Vistas Beach. Free WiFi in public areas, free self parking, and 2 bars are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • The restaurant, beach bar, and poolside bar offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes tennis courts and bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Las Vistas Beach and Playa de las Américas
  • Airport shuttle service available for a fee
Cleopatra Palace Hotel offers its guests a children's pool, an outdoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi.

There's an onsite business center. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Cleopatra Palace Hotel. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Arona resort is smoke free.

Buffet Cleopatra - This buffet restaurant serves breakfast only.
Pool Bar - Onsite bar. Open daily.
Bar Hall - Onsite piano bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Hall
  • Buffet Cleopatra
  • Pool Bar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Piano
  • Tennis

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1996
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Cleopatra Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number H-38-4-0000346
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Cleopatra Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1000 reviews
Rating 8 - Good. 324 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 13 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with spacious room. Room had everything you need including a fridge which was great. Breakfast was excellent and ran from 7 until 10.30. Pool area was well maintained and plenty of sun beds. Only negative for the hotel was the fact that there was no shop .. there was a shop in the sister hotel med palace but no acess until after 6 pm. Also the entertainment was only in the sister hotel..
Stayed 5 nights in May 2025

8/10 Good

Chrystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and easy access to the beach. Make sure you have an international adapters for your computer and cell phones. We ended up having to buy 2. The breakfast was tasteless, fruit tasted like it came out of a can and coffee was awful. Food from room service was very good.
Stayed 4 nights in May 2025

10/10 Excellent

Grant McEwan Gilston

Travelled with group
Liked: Cleanliness, property conditions & facilities
The Cleopatra Palace is just a really nice hotel! Very well located on a stretch of golden sandy beach. Many rooms at the front of the hotel have a sea view balcony offering that refreshing sea breeze when you are sitting out enjoying the relaxing sound of the waves rolling in! Staff very friendly and helpful…
Stayed 7 nights in May 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness

Fantastic location

Stayed 4 nights in May 2025

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, area is nice, the Piano at breakfast is annoying, but otherwise great
Stayed 3 nights in May 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, we upgraded to pool room over looking Mediterranean hotel. I did water aerobics in our pool to theirs aqua areobics each day! We also had sea view. The maids came every day, work very hard, staff at breakfast are kind, friendly and also work hard. The reception team are warm, helpful, there was nothing not be pleased to help with. The concierge, charming- you are treated lovingly by all staff so hats off to you all! The building is 30 years old, still is outstandingly beautiful in architecture, romantic in nature but just needs a little tlc as all 30 year old buildings do. I hear it is due to a renovation soon, I cant wait to come back and see! It’s right on beach and smack bang in golden mile, ideal location being surrounded by bars and restaurants. The pool little cold and small but we went over to the Mediterranean- although it’s 27€ per room unless you wait till after 6 for cards to work. We enjoyed the ‘History’ show that’s underneath hotel in huge auditorium. You can get discount if stay at cleopatra. Breakfast was great selection but after 10 days was too repetitive, but the beautiful pianist, whose talent is incredible, is worth to attend just to hear her play 💛 The beds are big roomy and comfy, high ceilings, dark and quiet rooms, the terrace was a dream with pool, comfy sun loungers, parasol, outside shower, we hardly left it. Bathroom lovely with nice toiletries, hot water a good pressure on shower. I recommend here and can’t wait to return!.
Stayed 9 nights in Apr 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, location and room all round fantastic
Stayed 4 nights in Apr 2025

8/10 Good

THOMAS PURDUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great.
Stayed 6 nights in Apr 2025

10/10 Excellent

Adrian

Stayed 5 nights in Apr 2025

10/10 Excellent

Nicolle Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area, and hotel, room was a little dated but overall lovely place to stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being greeted with a glass of Champagne was a very good start. Inside, the hotel looked like a Hollywood set, as was the pool area - a space fit for Cleopatra herself. The breakfast had excellent choices and open for a good time. No in-house restaurant for dinner at this time, which was disappointing, but the main street was 2 minutes away and full of eating places. The beach was outside the front door as was the promenade, which went around the whole bay area. An excellent place to holiday.
Stayed 4 nights in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tomáš

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, equipment little bit older but well maintained.
Stayed 1 night in Apr 2025

10/10 Excellent

keith

Travelled with family
Liked: Amenities
Everything first class will be back many thanks Keith Etheridge
Stayed 5 nights in Mar 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Very good, rooms are s bit dated and could do with an upgrade
Stayed 3 nights in Feb 2025

10/10 Excellent

Bernard

Liked: Cleanliness
Stayed 4 nights in Mar 2025

2/10 Terrible

Pawel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 2-night stay

Stayed here some years ago, so knew the local. We only popped to Tenerife for 2 nights (yes, it’s perfectly doable as a short break). We had a 3rd floor room with sea view. Bed was comfy and lovely view. Would recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning Hotel

The hotel is superb throughout, immaculately clean. Certain areas are a bit dated but the hotel is stunning through out especially the main dining areas. Location excellent, staff are brilliance and you are well looked after.
Stayed 10 nights in Feb 2025

8/10 Good

Antony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Whilst we were very happy with our stay I did feel the room itself is a little tired, water damaged furniture and poorly positioned television which was old and had less than 6 English channels that actually received a signal.
Stayed 14 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 4 nights in Jan 2025