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Hotel Puerto Palace

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
TV
TV
Restaurant
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Place, Taoro Park
    ‪8 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Place, Loro Park
    ‪19 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪70 min drive‬

Room options

View all photos for Standard Double Room

Down duvets, minibar, desk, blackout curtains

Standard Double Room

8.4 out of 10
Very good
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Down duvets, minibar, desk, blackout curtains

Standard Single Room

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Down duvets, minibar, desk, blackout curtains

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Down duvets, minibar, desk, blackout curtains

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Sea View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Sea View

Down duvets, minibar, desk, blackout curtains

Triple Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Pool View

Down duvets, minibar, desk, blackout curtains

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Pool View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View (2 adults and 1 child)

  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Standard Room (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room

Down duvets, minibar, desk, blackout curtains

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Triple Room

Down duvets, minibar, desk, blackout curtains

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room (4 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room (3 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room (2 adults, 2 children)

Down duvets, minibar, desk, blackout curtains

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Standard Single Room, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room, Sea View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (3 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room (2 adults + 1 child)

Down duvets, minibar, desk, blackout curtains

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Puerto Palace

This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Hotel Puerto Palace. During your stay, you're just a quick walk from Taoro Park. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Within a 10-minute walk of Taoro Park and Parque canino Taoro Can
As a guest of Hotel Puerto Palace, you'll find 2 outdoor swimming pools and 2 hot tubs along with an outdoor tennis court, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A children's pool, spa services, and a library are also featured at the family-friendly Hotel Puerto Palace. Limited free parking is available on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

Hotel Puerto Palace has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Hotel Puerto Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 220 out of 510 reviews
Rating 8 - Good. 207 out of 510 reviews
Rating 6 - Okay. 55 out of 510 reviews
Rating 4 - Poor. 21 out of 510 reviews
Rating 2 - Terrible. 7 out of 510 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

andrej

Liked: Cleanliness, staff & service
Staff very friendly and helpful, hotel and rooms dated but very clean
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Very nicely cleaned room. Professional reception, Nice room and bathroom. I had a large terrace with green plants around me, where I enjoyed reading.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, amenities, property conditions & facilities
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kassime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was clean. Needed a tea and coffee maker.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 14 nights in Jul 2023
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Stayed 1 night in Apr 2025
Verified

8/10 Good

Darran

Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Xiaoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023
Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities
The hotel is located a bit to far from the city center
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Matthew James Edward

Liked: Cleanliness, staff & service, amenities
Nice hotel, but absolutely nothing to do locally
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Allison jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024