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Hotel Puerto Palace

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
2 bedrooms, down duvets, minibar, desk
TV
Mini-golf
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Gym
  • Parking included

Explore the area

View in a map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Taoro Park
    ‪6 min walk‬
  • Plaza del Charco
    ‪14 min walk‬
  • Loro Park
    ‪18 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room

2 bedrooms, down duvets, minibar, desk

Standard Single Room

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

2 bedrooms, down duvets, minibar, desk

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

2 bedrooms, down duvets, minibar, desk

Economy Triple Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

2 bedrooms, down duvets, minibar, desk

Standard Double Room

8.4 out of 10
Very good
(8 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

2 bedrooms, down duvets, minibar, desk

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

2 bedrooms, down duvets, minibar, desk

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

2 bedrooms, down duvets, minibar, desk

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

2 bedrooms, down duvets, minibar, desk

Standard Single Room, Sea View

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Standard Single Room, Pool View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

2 bedrooms, down duvets, minibar, desk

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

2 bedrooms, down duvets, minibar, desk

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

2 bedrooms, down duvets, minibar, desk

Double Room Single Use, Sea View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

2 bedrooms, down duvets, minibar, desk

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

2 bedrooms, down duvets, minibar, desk

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

2 bedrooms, down duvets, minibar, desk

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

2 bedrooms, down duvets, minibar, desk

Triple Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

2 bedrooms, down duvets, minibar, desk

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Double Room, Sea View (2 adults and 1 child)

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Standard Room (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

2 bedrooms, down duvets, minibar, desk

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

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About this property

Hotel Puerto Palace

Family-friendly hotel with 2 outdoor pools and 2 hot tubs
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Hotel Puerto Palace. During your stay, you're just a quick walk from Taoro Park. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Within a 10-minute walk of Taoro Park and Parque canino Taoro Can
As a guest of Hotel Puerto Palace, you'll find 2 outdoor swimming pools and 2 hot tubs along with an outdoor tennis court, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A children's pool, spa services, and a library are also featured at the family-friendly Hotel Puerto Palace. Limited free parking is available on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

Hotel Puerto Palace has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz