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Hotel Riu Garoé

4.0 star property

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Photo gallery for Hotel Riu Garoé

Exterior
Interior
2 bars/lounges, poolside bar
Garden
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Room service
  • Housekeeping

Explore the area

Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Plaza del Charco
    ‪3 min drive‬
  • Taoro Park
    ‪3 min drive‬
  • Lago Martianez Swimming Pools
    ‪10 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪65 min drive‬

Room options

View all photos for Double Room

1 bedroom, minibar, desk, blackout curtains

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

1 bedroom, minibar, desk, blackout curtains

Double Room

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony

1 bedroom, minibar, desk, blackout curtains

Double Room, Balcony

9.8 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

1 bedroom, minibar, desk, blackout curtains

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Riu Garoé

Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at Hotel Riu Garoé. During your stay, you'll be connected to a shopping center, and just a quick walk from Botanical Gardens. You'll find features like free WiFi in public areas and a free area shuttle, plus 2 restaurants.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a refreshing drink include 2 restaurants, 2 coffee shops/cafes, a poolside bar, and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body wraps, or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Within a 15-minute walk of Botanical Gardens and La Paz Lookout
  • Free local-area shuttle service
Hotel Riu Garoé offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A children's pool, a health club, and a steam room are also featured at the family-friendly Hotel Riu Garoé. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Hotel Riu Garoé was completed in July 2019.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

Onsite venue - This buffet restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Renovated entire property - July 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Hotel Riu Garoé Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 110 out of 150 reviews
Rating 8 - Good. 39 out of 150 reviews
Rating 6 - Okay. 1 out of 150 reviews
Rating 4 - Poor. 0 out of 150 reviews
Rating 2 - Terrible. 0 out of 150 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

LERMIT J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Penny

Stayed 5 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023

10/10 Excellent

IBETT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantaría q los bares aunque la cocina cierre tenga sándwiches y tablas d queso y jamón , porque cuando cierra la cocina solo hay bebidas sin nada para picar
Stayed 4 nights in Aug 2023

10/10 Excellent

Sonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023

10/10 Excellent

Joan

Stayed 7 nights in Oct 2022

6/10 Okay

Salaheddin

Stayed 2 nights in Oct 2022

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
Stayed 6 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really exceptional, but one deadly flaw

This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
Stayed 7 nights in Jan 2022

10/10 Excellent

Chenbo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot. bad points, no wifi in the room and the dinner food quality is good, but still can be improved. overall, i highly recommend this place.
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
Stayed 8 nights in Feb 2020

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean rooms , newly refurbished Fantastic buffet Didn’t like smoking on balconies or around the pool area
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
Stayed 9 nights in Oct 2019

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Great hotel, great staff. Appreciated and recommended. Best value for money
Stayed 3 nights in Oct 2019

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annivesary

Good Bits. We had a great stay. All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do. The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates. The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms. The standard bedrooms are clean, comfortable & spacious. Bad Thing. Noise Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night. 2nd room a lot quieter except for other guests. A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc. Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests. Come on Riu, a small polite sign would go a long way Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
Stayed 4 nights in Aug 2018

10/10 Excellent

Trudy, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, perfect for a quiet relaxing holiday

Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice. Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
Stayed 7 nights in Jul 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great week

From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff. Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done. We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team. The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros. The whole hotel was clean and tidy Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel. Recommended to all -- we would certainly stay here again
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant hotel

Excellent staff. Very decent breakfast and buffet dinners. Good rate.
Stayed 5 nights in Mar 2018

10/10 Excellent

chris, Herts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, good food & entertainment.

A happy time. No downside. Would love to come again.
Stayed 6 nights in Jan 2018

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities

Good not great for couple with one baby

Average 4-star hotel usually catering to Charter travellers with especially a lot of German pensioners staying there. Slightly dated decor, beds with some form of plastic undercover and no air conditioning in the rooms in winter (despite the Hotels.com website saying so) makes the rooms feel a little bit uncomfortable. However, personnel was very friendly and helpful and the service was great and the breakfast buffet was very wide.
Stayed 7 nights in Dec 2017