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Ella Mount Heaven Hotel

3.0 star property

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Photo gallery for Ella Mount Heaven Hotel

A balcony with wicker furniture, a table set for two, and potted plants.
Interior
A spacious room with a large bed, a seating area with chairs, and a ceiling with a wooden beam structure.
Desk, laptop workspace, soundproofing, iron/ironing board
A restaurant with tables and chairs, hanging lights, and a Coca-Cola refrigerator in the background.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Place, Kital Ella Waterfall
    ‪3 min drive‬
  • Place, Ravana's Cave
    ‪4 min drive‬
  • Place, Nature Trail Ella
    ‪6 min drive‬

Room options

View all photos for Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room, Mountain View

A wooden-paneled room with a bed, a small table, and a wall-mounted TV.

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Room, Mountain View

A hotel room with a large pool, wooden furniture, and a bed with a headboard.

Junior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Ella Mount Heaven Hotel

This smoke-free hotel features 2 restaurants, 3 indoor pools, and a full-service spa. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Ella Mount Heaven Hotel offers 37 accommodations with private pools and complimentary newspapers. These individually furnished accommodations have separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bidets, and complimentary toiletries. This Ella hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
During your stay at Ella Mount Heaven Hotel, you'll be within walking distance of Ravana Falls. Features include free WiFi in public areas, free valet parking, and a free manager's reception.
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 indoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Ravana Falls and a few minutes from Ravana's Cave
  • Airport shuttle service available for a fee
As a guest of Ella Mount Heaven Hotel, you'll find a full-service spa, 3 indoor swimming pools, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Ella Mount Heaven Hotel. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 3-star Ella hotel is smoke free.

The hotel hosts a free manager's reception daily.
Ella Mount Heaven Hotel has 2 restaurants on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 5 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 3 indoor pools
  • Children's pool
  • Laundry facilities
  • Living room
  • Private pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV
  • Private pool

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:30 AM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: USD 12
  • Christmas Day (December 25) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Ella Mount Heaven Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mount Heaven Hotel
Ella Mount Heaven
Mount Heaven
Resort Ella Mount Heaven Hotel Ella
Ella Ella Mount Heaven Hotel Resort
Resort Ella Mount Heaven Hotel
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Ella
Ella Mount Heaven Hotel Aparthotel
Ella Mount Heaven Hotel Aparthotel Ella

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Chamila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Mohamad

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Rahamat

Disliked: Cleanliness, room comfort, communication

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Angela

Disliked: Cleanliness, communication

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Angie Mui Gek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Mohamed azeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019