"The staff is really unfriendly and not at all helpful. The room was never cleaned properly and we found long black hairs on the floor everyday even th ... " More
1 Oct 2022 by RRPP
Dear guest,Given your unreasonable behaviour at our hotel, including a fight between yourselves causing the complaint of various other guests, the breakage of a TV, blood all over the place, the necessity of the emergency services, ambulance and police to be called, all of which our staff dealt with in a professional manner despite being threatened aggressively by members of your party, facts we can prove due to video surveillance, we are somewhat surprised about your description of our staff. It is not often we invite a guest to leave the hotel, but there are behaviours we will not tolerate. We wish you well. With kind regards from the staff and the management of the H10 Estepona Palace
12 Jul 2020 by RRPP
Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the very low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, giving us the opportunity to find solutions to make your stay more pleasant. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palace team.
16 Oct 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to see that, given the rating, in general you had a lovely stay. With the aim of continuously improving our service, we would have loved to know what was missing in order to achieve a 5 star rating. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to the Costa del Sol. With kind regards on behalf of the whole H10 Estepona Palace team.
4 May 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We regret to hear that the cleanliness of your room left to be desired. Please accept our sincere apology. On the other hand we would have appreciated if you could have informed our friendly reception or customer service staff about this issue during your stay, giving us a chance to resolve the issue and in turn make you stay more enjoyable. We are here to help. Please know that it has been a pleasure to have you with us and we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.
7 Oct 2017 by H10 Estepona Palace
Dear customer, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are happy to know you enjoyed your stay. It will be a pleasure to welcome you again. Kind regards on behalf of the whole H10 Estepona Palace team.
16 Oct 2019 by RRPP
Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, on the one hand to find solutions to make your stay more pleasant and on the other hand to improve our service. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palaca team.
17 Sep 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are glad to see that in general you enjoyed your stay in our hotel. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to this lovely part of the world. With kind regards on behalf of the whole H10 Estepona Palace team
26 Mar 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. Unfortunately we had a problem with the hot water pipes in a specific area of the hotel resulting in urgent maintenance work having to be carried out. The only way to fix it required demolishing various walls in a couple of rooms. Given this, and with the aim to always provide the best service possible, we decided to refurbish the rooms affected. The works have now been finished pending a couple of finishing touches. We are very sorry if you were molested by any of this in any way. As always, if there is any issue, we kindly ask that you contact us, giving us the opportunity to help and in turn make the stay even more pleasant. We hope that nevertheless you had a lovely stay. It has been a pleasure to have you with us and we would be delighted to welcome you again on your next visit. With kind regards on behalf of the whole H10 Estepona Palace team.
14 Mar 2019 by RRPP
Sehr geehrter Gast, Wir bedanken uns bei Ihnen, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben, ihre Erfahrungen mit uns auszutauschen und uns zu bewerten. Es freut uns zu hören, dass es Ihnen bei uns gefallen hat und dass unser freundliches und aufmerksames Personal zum Gelingen Ihres Aufenthaltes beitragen konnten. Wir danken für Ihren Besuch und würden uns freuen Sie bald wieder in unserem Hause begrüssen zu dürfen. Mit freundlichen Grüssen vom gesamten H10 Estepona Palace team
