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DoubleTree by Hilton Florence Metropole

4.0 star property

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Photo gallery for DoubleTree by Hilton Florence Metropole

Bar (on property)
Hallway
Bar (on property)
Reception
Shower, free toiletries, hair dryer, slippers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Via del Cavallaccio 36, Florence, FI, 50142
  • Place, The Garden of Archimedes
    ‪11 min walk‬
  • Place, Arno River
    ‪5 min drive‬
  • Place, Cascine Park
    ‪6 min drive‬
  • Airport, Florence (FLR-Peretola)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Junior Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, soundproofing

Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, City View

Minibar, in-room safe, desk, soundproofing

Twin Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, City View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed (Family)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Executive Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Shower, free toiletries, hair dryer, slippers

Executive Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Corner King Room

Minibar, in-room safe, desk, soundproofing

Deluxe Corner King Room

  • Sleeps 2

View all photos for Deluxe King Room With City View

Minibar, in-room safe, desk, soundproofing

Deluxe King Room With City View

  • Sleeps 2

View all photos for King Room

Minibar, in-room safe, desk, soundproofing

King Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed, Corner

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View, Corner

Minibar, in-room safe, desk, soundproofing

Executive Room, 1 King Bed, City View, Corner

  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Florence Metropole

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking.
DoubleTree by Hilton Florence Metropole offers 212 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Florence Metropole. During your stay, you'll be close to Piazza di Santa Maria Novella. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi in some public areas
  • Enjoy Italian cuisine while dining at Luci Della Citta
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Arno River and 8 minutes from Piazza di Santa Maria Novella
  • Train station pick-up and train station drop-off shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 2 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Florence Metropole. A train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

For a fee, guests can enjoy full breakfast daily.
Luci Della Citta - This restaurant specializes in Italian cuisine and serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Train station pick-up shuttle (surcharge) from 10:00 AM to 10:30 PM
  • Train station shuttle at scheduled times
  • Train station drop-off (surcharge)
  • Covered parking on site (EUR 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Luci Della Citta

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,382 square foot of space)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per stay
  • Weight limit: 75 lbs per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Covered self parking fee: EUR 10.00 per day
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
DoubleTree by Hilton Florence Metropole offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Florence Hilton Metropole
Florence Metropole
Florence Metropole Hilton
Hilton Florence
Hilton Florence Metropole
Hilton Metropole Florence
Hilton Metropole Hotel Florence
Metropole Florence
Hilton Florence Metropole Hotel Florence
Hilton Florence Metropole Hotel
Doubletree by Hilton Florence Metropole Hotel
Doubletree by Hilton Florence Metropole Florence
Doubletree by Hilton Florence Metropole Hotel Florence

DoubleTree by Hilton Florence Metropole Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 379 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Yinon

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

RAYMOND

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and awesome location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities
The staff was extraordinarily accommodating and welcoming!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rusty

Liked: Staff & service, property conditions & facilities
Great visit
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nicola Maria

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, room so clean and nice lace to stsy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel. Very good and helpful staff all throughout. The elevators do take some time so remember to factor it in your schedule. Rooms are well maintained and stocked with the basics like water and coffee.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Verified

10/10 Excellent

Noredis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Great hotel!! Staff in front desk very kind and friendly!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

ROBERTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is always clean & orderly, staff are approachable, friendly & most helpful!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

ayub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff were very helpful especially Samuel
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with really nice and helpful staff
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Howard Carter,

Liked: Amenities
Wonderful
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Would stay here again.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Camtu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, within short driving distance to very nice shopping mall.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Clean and newer rooms. Hotel staff friendly
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good views of the city but away from the crowds
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated hotel with very convenient access to the airport and a shuttle to the train station. Staff were amazing and helpful.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place…
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Lidiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, convenient for stop over , near motorway, easy parking. Excellent service and great selection for breakfast. Excellent idea of shuttle bus to nearest tram stop. But even on taxi 20-30 euro to centre.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David Riddick

Liked: Staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure we were satisfied with our stay. The staff in every area of service was excellent and the hotel exceeded our expectation. I highly recommend this hotel and will book a stay in the future. Thanks again for easy relax and a wonderful stay.
Stayed 9 nights in Oct 2024
Verified

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a very comfortable stay. Breakfast was nice and convenient. Even though it was not in the city center, it was a short taxi ride away (about €30). Good service and quiet hotel.
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

Gisela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is ok for 1 night only or for business.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the executive lounge and the view. The staff was extremely helpful, especially Gessica.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Yared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanses, easy parking
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Ana

Did not like it
Stayed 7 nights in Feb 2026