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Hotel Hermitage

3.0 star property

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Photo gallery for Hotel Hermitage

Restaurant
Exterior
View from property
Rooftop terrace
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Vicolo Marzio, 1 Piazza del Pesce, Florence, FI, 50122
  • Place, Uffizi Gallery
    ‪2 min walk‬
  • Place, Ponte Vecchio
    ‪2 min walk‬
  • Place, Palazzo Vecchio
    ‪2 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪17 min drive‬

Room options

View all photos for Classic Double or Twin Room

Premium bedding, down duvets, in-room safe, free WiFi

Classic Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room

Premium bedding, down duvets, in-room safe, free WiFi

Economy Double Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Ponte Vecchio view

Double Room Ponte Vecchio view

Double Room Ponte Vecchio view

8.0 out of 10
Very good
(2 reviews)
  • River view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Hermitage

This smoke-free hotel features a bar/lounge, a rooftop terrace, and a 24-hour front desk. WiFi in public areas is free. Other amenities include limo/town car service, free newspapers, and a TV in a common area.
Hotel Hermitage offers 26 accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Hotel Hermitage's great location. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. Free WiFi in public areas, a bar, and a rooftop terrace are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include babysitting, a porter, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Ponte Vecchio and Uffizi Gallery
  • Pets welcome for free (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Hermitage offers its guests a rooftop terrace, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The family-friendly Hotel Hermitage also features limo service, room service (during limited hours), and a front-desk safe.

This Colonial Florence hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 6:00 AM to midnight; EUR 40 per day; reservations required
  • Limo/town car service
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room babysitting

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Rooftop terrace

Accessibility

  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift

More

  • 5 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 40 per day (656 ft away; open 6:00 AM to midnight)
  • Crib (infant bed) fee: EUR 15.0 per night
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions).
Property Registration Number IT048017A1QZNSX6OB
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hermitage Florence
Hotel Hermitage
Hotel Hermitage Florence
Hermitage Hotel Florence
Hotel Hermitage Hotel
Hotel Hermitage Florence
Hotel Hermitage Hotel Florence

Hotel Hermitage Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 62 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Makena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, and the hotel had a lot of charm. My one complaint is the “rooftop garden”. Part of the reason I booked this hotel is because I was hoping my boyfriend and I would be able to enjoy a sunset from the rooftop garden. It’s not a rooftop garden at all. It’s a restaurant. You have to have reservations and you have to order something to spend time there, even if you are staying at the hotel. I feel like this was false advertising. I would not stay there again because of this.
Stayed 3 nights in Nov 2025

10/10 Excellent

Courtney

Stayed 3 nights in Nov 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was excellently located, short walk to major museums and attractions. Staff are friendly and courteous. Room was clean. Entrance is in a narrow alley not accessible to a Taxi van. Two flights of steps to elevator, reception is on 5th floor.
Stayed 4 nights in Nov 2025

10/10 Excellent

Oscar

Liked: Cleanliness
Great location to walk Firenze, cozy, clean and quiet. Highly recommended.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was perfect for a single guy who wasn't in the hotel except to sleep and work in the mornings. Breakfast was very good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jack

!
Stayed 4 nights in Oct 2025

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hermitage is an excellent property for location, customer service orientation of the staff, and a rooftop with superb views. The major drawback is the one small elevator for five floors of patrons.
Stayed 4 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Stayed 4 nights in Oct 2025

4/10 Poor

Laurie, Atascadero

Travelled with family
Liked: Cleanliness, staff & service, amenities
The noise was unbearable as the kitchen is above (we were on the 4th floor - #414) and there was cleaning, banging, pots and pans clanging, dropping things, and chairs scraping over our heads until well after midnight. This was a regular night! The walls / floors / ceiling were so thin that it sounded like the kitchen crew and neighbors coughing were in my room. It sounded like construction going on. This was the loudest hotel I have ever been in, and I’ve stayed in hostels, cheap hotels, fancy hotels. There was also an event going on next door at the church, with bottles and equipment being loaded on to trucks until 2am right outside my window. Windows are old and need to be double paned like most hotels of this price. Some mold in the shower although not severe. The staff were lovely and helped to refund the next two nights we reserved as we had to switch to a quieter hotel, which was expensive as there wasn’t much available on short notice. The owner did not refund the night where I got about 3-4 hours sleep. On the good side, the hotel has a wonderful view from the common lounge and dining room, the decor is beautiful, and we enjoyed having a drink in the lounge and watching the sunset over the river. Breakfast was very good. Steps from the Uffizi Gallery and Ponte Vecchio. If you stay here, only stay on floors 2 or 3, not 4. Request a room that does not face the church courtyard, which also had drunk men yelling until midnight. I personally will not stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for real Florence experience
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Great location to all local sites.
Stayed 2 nights in Oct 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous and very friendly! Made the stay extremely enjoyable!
Stayed 1 night in Sep 2025

4/10 Poor

Azadeh, Biggar

Travelled with family
Disliked: Property conditions & facilities
I liked the area as it was walkable and close to tourist attractions. However, it was very crowded and noisy. Even the hotel at midnight was very noisy. If you want to consider this hotel to stay, never ever get 4th floor. The reception and restaurant are in 5th floor and 4th floor will be super noisy, the way that you cannot sleep. We had not a good experience in this hotel unfortunately.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location right off the ponte vecchio. Small but decent rooms, very firm mattresses maybe a bit much for us, however thin walls and very loud courtyard that we were over with frivolity going on all night. Gracious staff.
Stayed 4 nights in Sep 2025

8/10 Good

Larry, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel, but with all the essentials plus a very nice dining area for breakfast and dinner on the upper levels. Staff was very friendly, helpful, and fluent in English.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location within walking distance of everything! Staff provided excellent service and was very attentive!
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony for breakfast was exceptional. The staff was professional and very accommodating, especially Allegra, the day manager. It gave me the feeling of a true european/italian hotel. We will definitely return upon our next visit to Florence. Highly recommend,
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent location, good breakfast and everyone was very nice to us.
Stayed 4 nights in Aug 2025

6/10 Okay

Selda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
felt like I overpaid for this hotel. Was not worth it, but the breakfast was really good and location is the best. Staff was super nice, I would try another hotel to get a better value
Stayed 3 nights in Aug 2025

10/10 Excellent

Claire

Stayed 1 night in Aug 2025

10/10 Excellent

Nikol

Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
A little gem in the centre of Florence
Stayed 3 nights in Jul 2025

4/10 Poor

Marcel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great , breakfast is absolutely great , but I have to say that is a very old property, I stayed in room 102 ... the room was clean but the shower was nasty... the sheets were clean but the mattress stank , like pets were sleeping on it ... it was something stronger coming from under the sheets.... I communicated everything to the stuff... small things like clean better the shower and replace the mattress could make this place 4 or 5 stars I really hated it because of that !!! I wasn't able to relax because of the shower and the mattress smells... I was worried about catching something...
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Jul 2025