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Prime Hotel

3.0 star property

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Photo gallery for Prime Hotel

Premium bedding, down duvets, desk, soundproofing
Reception
Interior
Interior detail
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
10131 Franklin Avenue, Fort McMurray, AB, T9H 2K8
  • Place, Peter Pond Mall
    ‪10 min walk‬
  • Place, Rivers Casino
    ‪10 min walk‬
  • Place, MacDonald Island Park
    ‪15 min walk‬
  • Airport, Fort McMurray, AB (YMM)
    ‪16 min drive‬

Room options

View all photos for King Bachelor with Kitchenette

Premium bedding, down duvets, desk, soundproofing

King Bachelor with Kitchenette

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Private kitchenette

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, desk, soundproofing

Executive Room, 2 Queen Beds

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Bachelor

Premium bedding, down duvets, desk, soundproofing

King Bachelor

7.8 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for King Express Room

King Express Room

King Express Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Prime Hotel

Hotel in Fort McMurray with free breakfast and a 24-hour front desk
A meeting room, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a lobby fireplace. Housekeeping is available once per stay.
Prime Hotel offers 82 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Fort McMurray hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

Our customers tell us they can't get enough of the helpful staff at Prime Hotel. During your stay, you'll be within walking distance of Rivers Casino. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a meeting room, and a computer
  • Within a 15-minute walk of Rivers Casino and Peter Pond Mall
  • Pets welcome for a fee (restrictions apply)
Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Prime Hotel. Free self parking is available. You'll have access to the health club at a partner property.

This 3-star Fort McMurray hotel is smoke free.

Guests are served free on-the-go breakfast daily from 5:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site

Food and drink

  • Free on-the-go breakfast available daily 5:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • No lift

More

  • 4 floors
  • Built in 1996
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires a valid credit card at check-in for all reservations for incidentals.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per day, plus a deposit of CAD 25 per night
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 27.3 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 27.3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fort McMurray Podollan
Podollan
Podollan Fort McMurray
Podollan Inn
Podollan Inn Fort McMurray
Podollan Inn & Rez Hotel Fort Mcmurray
Podollan Inn And Rez
Podollan Inn Fort McMurray, Alberta
Prime Hotel Hotel
Prime Hotel Fort McMurray
Podollan Inn Fort McMurray
Prime Hotel Hotel Fort McMurray

Reviews

Prime Hotel Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 262 out of 641 reviews
Rating 8 - Good. 219 out of 641 reviews
Rating 6 - Okay. 89 out of 641 reviews
Rating 4 - Poor. 26 out of 641 reviews
Rating 2 - Terrible. 45 out of 641 reviews

Reviews

2/10 Terrible

Dave

Disliked: Property conditions & facilities
My window looked onto a hallway. There is not nearly enough parking. The building is under renovation so brown bag breakfast, they didn’t even have any ketchup for the breakfast sandwich inside. The elevator was glitchy. My door lock got stuck most of the time. Had to shoulder ram the door open half the time.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pranshu

Stayed 2 nights in Sep 2025

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Building is being renovated so construction dust everywhere. Parkade incredibly small. Booked a king executive suite only to be told they over booked. How do you do that when it is reserved online days before. Staff was rude about the issue. Sink and toilet had stains.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Aug 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cheap, but not a cheap room.
Stayed 1 night in Sep 2025

10/10 Excellent

Kateryna, kitchener

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2025

10/10 Excellent

Bethiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a mistake booking this horrible hotel. It’s under construction. Shouldn’t even be open yet. There is no lobby or front desk. Just a temporary desk in the bar that’s being renovated. We booked for 5 nights. We were very skeptical from the beginning due to overall appearance and messy conditions. Checked in and went to look at our room. Room wasn’t horrible. Spacious and reasonably clean for the money but the mattresses were very soft and old looking. After checking out the room my wife and I were laying on the beds just relaxing a bit and some random guy USES A KEYCARD AND WALKS RIGHT INTO THE ROOM. WHILE WE WERE IN THERE! WALKED RIGHT IN LIKE HE OWNED THE PLACE. WE HAD TO YELL AT HIM GET OUT. Turns out he was a contractor. The place was swarming with contractors doing renovations. That’s when we decided immediately we were cancelling the balance of our stay. We stormed down to the front desk to complain and demand to know how we’re supposed to feel safe and secure when anyone can just walk into our room? How do we know someone won’t just come steal our stuff when we’re not there? Shouldn’t it be impossible for someone to have access if we’re checked in? Also there is no free hot breakfast as advertised. Their “grab and go” breakfast is a joke. Staff was agreeable and pleasant enough to let us easily cancel the rest of our stay. The Prime might be ok one day, but it’s certainly not good now. HIGHLY DO NOT RECOMMEND. Go stay at the Pomeroy instead!
Stayed 5 nights in Aug 2025

10/10 Excellent

Marcus, Edmonton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convient for what I needed
Stayed 1 night in Aug 2025

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Amenities
Everything was wonderful! Highly recommend.
Stayed 1 night in Aug 2025

2/10 Terrible

Jesse

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In room furniture shows obvious signs of damage. Website promises hot breakfast but when I showed up was told that breakfast is not provided due to ongoing renovations (which are also not detailed online)
Stayed 1 night in Aug 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and quiet. The bed is comfy and the room is clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff are very nice and helpful. The room is clean and quiet. Will stay this hotel again when come to Fort McMurray next time.
Stayed 1 night in Aug 2025

8/10 Good

Rachel, Langley

Liked: Cleanliness, staff & service
The property is in the middle of an extensive reno.
Stayed 2 nights in Jul 2025

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value when staying at this property.
Stayed 5 nights in Jul 2025

10/10 Excellent

enock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Brendan, Edmonton

Business traveller
You can see the great potential with all the renovations currently underway Very friendly staff
Stayed 10 nights in Jul 2025

4/10 Poor

Rob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Amanda

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Claude

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed , please refund my pay. Claude 780-826-8775
Stayed 1 night in Jul 2025

6/10 Okay

Rheynante

Stayed 2 nights in Jun 2025

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend this hotel due to the area. Lots of sketchy people. Drug dealers on the block. Did not feel safe my truck outside full of tools. Hotel needs to move. Neighbour is ghetto
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025