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The Cloud One Frankfurt-Metropolitan

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Photo gallery for The Cloud One Frankfurt-Metropolitan

Bar (on property)
Bar (on property)
Lobby
Bar (on property)
Building design

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Poststr. 6, Frankfurt, HE, 60329
  • Place, Financial District
    ‪1 min walk‬
  • Place, Skyline Plaza
    ‪6 min walk‬
  • Place, Frankfurt Trade Fair
    ‪9 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪15 min drive‬

Room options

View all photos for Superior Plus King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Plus Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Plus Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Room (CLOUD)

Room (CLOUD)

Room (CLOUD)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room (CLOUD)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room (CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room (THE CLOUD)

Room (THE CLOUD)

Room (THE CLOUD)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room (THE CLOUD)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room (THE CLOUD)

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

The Cloud One Frankfurt-Metropolitan

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space.
The Cloud One Frankfurt-Metropolitan offers 131 accommodations with safes and complimentary newspapers. A pillow menu is available. Televisions come with satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Cloud One Frankfurt-Metropolitan. During your stay, you'll be connected to a shopping center, and just a quick walk from Kaiserstrasse. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Italian cuisine while dining at 7Paintings
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Frankfurt Trade Fair and Festhalle Frankfurt
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8611 square feet (800 square meters) and includes conference space. A fitness center, a library, and multilingual staff are also featured at the luxury The Cloud One Frankfurt-Metropolitan. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Frankfurt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
7Paintings - This restaurant specializes in Italian cuisine.
Metropolitan Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 7Paintings
  • Metropolitan Bar

Things to do

  • Books
  • Gym
  • Library

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 36-inch TV with cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 25 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Airport shuttle fee: EUR 35 per person (one-way)
  • Nearby parking fee: EUR 30 per day(66 ft away; open 24 hours)
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector and a smoke detector
The Cloud One Frankfurt-Metropolitan offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Metropolitan Steigenberger
Steigenberger Metropolitan
Steigenberger Metropolitan Frankfurt
Steigenberger Metropolitan Hotel
Steigenberger Metropolitan Hotel Frankfurt
Metropolitan By Flemings
Steigenberger Metropolitan
Metropolitan Hotel by Flemings Hotel
Metropolitan Hotel by Flemings Frankfurt

The Cloud One Frankfurt-Metropolitan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1000 reviews
Rating 8 - Good. 322 out of 1000 reviews
Rating 6 - Okay. 91 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
extremely convenient and great value
Stayed 1 night in Feb 2026

10/10 Excellent

Michelle

It was a very nice hotel. When we arrived the room was only set up for one but the front desk helped us to rectify this quickly. The area around the bar was a good place to hang out while we waited for the rest of our group to arrive. Very clean and spacious rooms! Right next to the main train terminal in Frankfurt. Very convenient!
Stayed 4 nights in Feb 2026

6/10 Okay

Enzo

Stayed 1 night in Feb 2026

4/10 Poor

Enzo

Business traveller
Liked: Cleanliness
Location did not feel safe. Way overpriced for location and overall comfort
Stayed 4 nights in Feb 2026

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service
Newly renovated hotel, quiet rooms and right next to the train station! Would stay again.
Stayed 1 night in Jan 2026

4/10 Poor

Gordon

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold room upon arrival, needed engineer to fix however never reached suitable temperature my entire stay. Extremely costly (excess of 220 euros) for 1 night for an extremely mediocre hotel.
Stayed 1 night in Jan 2026

8/10 Good

zachary

Stayed 2 nights in Jan 2026

8/10 Good

Nina, Phoenix

Travelled with family
Liked: Cleanliness, property conditions & facilities
staff was very helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Very thankful for this hotel. They were a God send when I really needed the pick up.
Stayed 1 night in Oct 2025

8/10 Good

alex

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Kim, Port Melbourne

Liked: Cleanliness
Ok for one night stop over. Very small rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Mi Ling

Liked: Staff & service
The light in the room was a bit dark.
Stayed 1 night in Sep 2025

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful with directions and suggestions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven, Weatherford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

shadab Ghasemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff were great
Stayed 2 nights in Sep 2025

6/10 Okay

mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was the only place I’ve stayed where I didn’t feel safe in the neighborhood
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever!
Stayed 1 night in Sep 2025

8/10 Good

eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the Frankfurt central train station
Stayed 4 nights in Aug 2025

8/10 Good

Sharon

Liked: Staff & service
Stay at the Fleming because it is 5 minutes from the central train station -literally across the street. You can be on platform 19 to Paris in 15 minutes from your room. The staff is amazing and helpful. The room could use an update - better pillows would be a good start. The neighborhood needs some love, but again you are 5 minutes from the train station where a warm welcome awaits. We never felt unsafe.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tarik

Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the train station and check in was efficient and friendly
Stayed 1 night in Aug 2025

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025