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U Hotel Penang

3.0 star property

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Photo gallery for U Hotel Penang

Reception
Reception
Exterior
Deluxe King (Saturn)
Flat-screen TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Business services

Explore the area

View in a map
676, Jalan Sungai Dua, George Town, Penang, 11700
  • University of Science-Malaysia
    ‪3 min walk‬
  • Queensbay Mall
    ‪3 min drive‬
  • TESCO
    ‪4 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪10 min drive‬

Room options

View all photos for Regular Queen (Venus)

In-room safe, desk, bed sheets

Regular Queen (Venus)

7.4 out of 10
Good
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King (Saturn)

In-room safe, desk, bed sheets

Deluxe King (Saturn)

8.0 out of 10
Very good
(4 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Regular Twin (Luna)

Regular Twin (Luna)

Regular Twin (Luna)

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

U Hotel Penang

Hotel with free parking, near Queensbay Mall
This smoke-free hotel features a business center, a meeting room, and dry cleaning. Self parking is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is not available.
U Hotel Penang offers 128 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers.
During your stay at U Hotel Penang, you're just a quick walk from University of Science-Malaysia. Enjoy features like free self parking, plus a business center and dry cleaning service.
  • Free self parking
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Queensbay Mall and 8 minutes from KOMTAR
Business amenities include a business center and a meeting room. U Hotel Penang also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star George Town hotel is smoke free.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Parking and transport

  • Free self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2014
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at U Hotel Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

U Hotel Penang
U Hotel
U Hotel Penang George Town
U Hotel Penang Bayan Lepas
U Hotel Penang Hotel
U Hotel Penang George Town
U Hotel Penang Hotel George Town

U Hotel Penang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 302 reviews
Rating 8 - Good. 156 out of 302 reviews
Rating 6 - Okay. 38 out of 302 reviews
Rating 4 - Poor. 5 out of 302 reviews
Rating 2 - Terrible. 7 out of 302 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware horrible smelly dump! Hobos sleeping out froht as we walked in through the cigarette smoke around front door. Dark scratched up painted walls in room. No shower to toilet divider leavng toilet seat slippery wet at all times. No wash cloths. Very few outlets. Very dark room, smelly and dirty floor. Definitely not family friendly and should be a one star or less rating.
Stayed 1 night in May 2025

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is satisfactory
Stayed 4 nights in Apr 2025

10/10 Excellent

Ahmad siddiki

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

Ooi, Gelugor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again when come to Penang.
Stayed 1 night in Feb 2025

10/10 Excellent

Ooi, Gelugor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby many restaurants surrounding.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area. Diy laundry, restaurants and Lotus nearby. Room very well planned for business traveller.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ahmad, Kota Bharu

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

10/10 Excellent

Ooi, Gelugor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Aug 2024

8/10 Good

Lai Chuan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and beside Lotus shopping. Staff are friendly and helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Faruq

Stayed 1 night in May 2024

4/10 Poor

Ong Kian

Stayed 1 night in Feb 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small though. Should provide room slippers.
Stayed 2 nights in Feb 2024

8/10 Good

Siah

Stayed 3 nights in Jan 2024

10/10 Excellent

Ong Kian

Stayed 1 night in Jan 2024

10/10 Excellent

Ong Kian

Stayed 1 night in Jan 2024

10/10 Excellent

Ong Kian

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Kim Lin

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Wee Kuok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ong Kian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect It's clean
Stayed 13 nights in Sep 2023

2/10 Terrible

Kai Wah, Hong Kong

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Ong Kian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good easy to get foods
Stayed 1 night in Jun 2023

6/10 Okay

Zain Qisti

Travelled with partner
Liked: Cleanliness
Everything was ok, but we don't like the colour and the condition of your floors in the rooms..thanks.
Stayed 2 nights in Jan 2023

8/10 Good

SUHAILA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Raidha

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities

Worst staff

The rooms are too small. The staff are very rude and they dont want to communicate or give feedback. They are the worst.
Stayed 2 nights in Nov 2022