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Excellence Playa Mujeres - Adults Only All Inclusive

Property class: 5 and above
VIP Access

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Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪5 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Spa or Pool View

A hotel room with a four-poster bed, a sofa with striped cushions, a wooden cabinet, and a mirror on the wall.

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(94 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

A hotel room with a four-poster bed, a sofa with striped cushions, a wooden cabinet, and a mirror on the wall.

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of Excellence Playa Mujeres - Adults Only All Inclusive's great beach location. During your stay, you'll be within walking distance of Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with ocean views at Oregano, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, body wraps, or massages at the spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a private beach, a 24-hour gym, and a sauna
  • Guests have great things to say about the pool and the restaurant
  • 11 minutes by car from Ultramar Ferry Puerto Juárez and 14 minutes from Cancun Mall
  • Airport shuttle service available for a fee
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a sauna. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Oregano - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1102 out of 1462 reviews
Rating 8 - Good. 203 out of 1462 reviews
Rating 6 - Okay. 94 out of 1462 reviews
Rating 4 - Poor. 25 out of 1462 reviews
Rating 2 - Terrible. 38 out of 1462 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Donald

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were cold in January. The hot tubs were not hot enough.
Stayed 3 nights in Jan 2026

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Relaxing, Great Service and Delicious food.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lina Maria

Stayed 4 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The staff was UNBELIEVABLY accommodating and kind. The food was delicious, the grounds immaculate and level of care in all of the details were second to none. We will return again and again!
Stayed 7 nights in Jan 2026

10/10 Excellent

Artem

Stayed 8 nights in Jan 2026

10/10 Excellent

Kezia

Liked: Cleanliness, amenities, property conditions & facilities
It great! We had such an amazing time. Highly recommend
Stayed 2 nights in Jan 2026

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2026

10/10 Excellent

Barton, Edmonton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff terrific.
Stayed 13 nights in Jan 2026

8/10 Good

Jorge Francisco De

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, beautiful place. Room service left us hanging a couple times though.
Stayed 5 nights in Jan 2026

10/10 Excellent

Tatum

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everyone thing about it.
Stayed 5 nights in Jan 2026

8/10 Good

Michael David

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and grounds , restaurants were decent . Staff were extremely friendly and accommodating . Beach was nice and swimmable .
Stayed 7 nights in Jan 2026

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disappointed in this resort. It is a beautiful resort, and the grounds are kept very clean however, rooms smell heavily of mildew. My suitcase, carry-on, luggage, and clothes came home wreaking of mildew. I’m sure it is because the air conditioner filters have never been changed. Couldn’t open the windows to air the room out because of all the mosquitoes. food at ALL the restaurants is mediocre at best. The best place was the coffee shop that offered fresh juices, coffees, and desserts. Concierge had a little interest in helping us with booking excursions and was preoccupied with whatever he was working on on his computer. Very unhelpful. In fact, most of the staff seemed untrained and could not answer questions about the resort. On top of all of this, the power went out three times while we were there with no announcement over the loudspeaker as to why. Guests were left in the dark with no explanation. Would not go back to this resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Michael D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing all inclusive! Staff were so friendly, attentive and professional! Food was mostly always great and nightly entertainment was awesome! We met good people and had such a great time that we extended our stay two more nights! Will be back.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jazheel Ramirez Lenegar

Stayed 5 nights in Dec 2025

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
29M, traveling with 25F. Great experience and lovely resort. Out of the 5 resorts we’ve been to Mexico, this had the best food overall!!! The resort is large enough to feel like you have your own space even if it’s sold out. Our room had a hot tub in it that overlooked the balcony and ocean—amazing! I’d definitely come here again. 5 nights minimum is perfect here.
Stayed 4 nights in Dec 2025

4/10 Poor

Anthony

Stayed 3 nights in Dec 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Donna Hansen

Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful resort with friendly staff. Super clean. I recommend it!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Stephanie Yassenia Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Best experience ever
Stayed 4 nights in Dec 2025

4/10 Poor

Will

Stayed 6 nights in Dec 2025

4/10 Poor

Kimin

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

simone

Liked: Cleanliness, staff & service, amenities
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Stayed 7 nights in Dec 2025

6/10 Okay

Robert Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe it is like most resorts you go to the view, beach and rooms are great but the food in all of the restaurants were coming up very short in all aspects.
Stayed 6 nights in Dec 2025

10/10 Excellent

Christine Yoshiko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at the Excellence Playa Mujeres during the Christmas holidays! The food was delicious, bars everywhere, the staff, and service were phenomenal. Stayed in their junior swim up room. I love ocean front rooms, but staying in a swim up is so convenient. It feels like your own villa, about 800 square feet, which is easily accessible to everything at the resort. The sand was silky smooth, with a beautiful beach! It had just rained for 2 days, so there was some seaweed, and the water was a bit murky. However, 2 days later, the ocean water was much clearer, warm, with less seaweed. It’s definitely a 5-Star Hotel! My most favorite all-inclusive!
Swim up pool, in front of our junior suite stay.
Stayed 3 nights in Dec 2025

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