Hotel Riu Palace Peninsula - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Peninsula - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Aerial view
Minibar, in-room safe, blackout curtains, iron/ironing board
7 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪8 min walk‬
  • Tortuga Beach
    ‪9 min walk‬
  • Playa Tortugas
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

Suite, Jetted Tub, Ocean View (Villa - U)

9.0 out of 10
Wonderful
(8 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa - U)

9.0 out of 10
Wonderful
(34 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, U)

8.6 out of 10
Excellent
(93 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(20 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | C)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior | C)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • Sleeps 8
  • 2 King Beds

Junior Suite, Sea View (Superior, M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | C)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (M)

9.6 out of 10
Exceptional
(15 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (L)

9.4 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.8 out of 10
Exceptional
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-US)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Ocean View (Superior | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

8.4 out of 10
Very good
(314 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds

Junior Suite, Jetted Tub, Ocean View (Villa, B2C-US)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (Villa | B2C-US)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(331 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Suite, Jetted Tub, Ocean View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Hot Tub, Ocean View (Suite, L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Jetted Tub, Sea View (Suite, M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Sea View (Villa, M)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa, M)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, L)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | U)

8.4 out of 10
Very good
(35 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Villa, Jetted Tub (Suite, L)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Villas, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa, Jetted Tub, Ocean View (Suite, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Hotel Riu Palace Peninsula - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Peninsula - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Palace Peninsula - All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The free breakfast at Hotel Riu Palace Peninsula - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Langosta Beach. You'll find features like free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 5 outdoor pools or soak in the hot tub
  • Indulge with body treatments, massages, or body scrubs at Renova Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and volleyball
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Within a 10-minute walk of Langosta Beach and Tortuga Beach
Hotel Riu Palace Peninsula - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Peninsula - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a hot tub. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A steam room, spa services, and a terrace are also featured at the family-friendly Hotel Riu Palace Peninsula - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Las Olas - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Isla Mujeres
  • Kabuki
  • Krystal
  • Las Olas
  • Tamales

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • Art Deco architecture
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Peninsula - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palace Peninsula Riu
Peninsula Palace
Peninsula Riu
Riu Palace Peninsula
Riu Palace Peninsula All Inclusive
Riu Palace Peninsula All Inclusive Cancun
Riu Palace Peninsula Cancun
Riu Peninsula
Riu Peninsula All Inclusive
Riu Peninsula Palace
Riu Palace Peninsula All Inclusive All-inclusive property Cancun
Riu Palace Peninsula All Inclusive All-inclusive property
Riu Peninsula Inclusive inclu

Hotel Riu Palace Peninsula - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3091 out of 4748 reviews
Rating 8 - Good. 906 out of 4748 reviews
Rating 6 - Okay. 381 out of 4748 reviews
Rating 4 - Poor. 147 out of 4748 reviews
Rating 2 - Terrible. 223 out of 4748 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
The food was scrumptious. A lot of food choices for everyone. The resort is quiet and the beach is ok but you can take a cab to Riu Las Americas to enjoy their gorgeous white sand beach there, which is a 5 minute drive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Saad

Stayed 5 nights in Apr 2025

10/10 Excellent

Christian Alejandro Aguado

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Very convenient and close enough to RIU Caribe to access the themed parties. Great, beautiful beaches. Staff seemed stressed at times with the amount of people but very pleasant overall. Only downside was the fact that there is a very pushy drug dealer that lingers between the property with Caribe. This was daily which the police were aware of after multiple reports, and yet nothing was ever done even after catching up to him. Amazing stay overall.
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

8/10 Good

Elijah C

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed at this Riu for 5 nights. We arrived at 10am and they were very accommodating and allowed us early check in (we got everything but the room). We had two rooms (1 room 3 people and 1 room 2 people). The two person room was amazing and had a queen sized bed. The three person room had super small twin size beds. Both our beds had red drip stains on the sheets and so did our towels sadly. We called down and they remade both beds and got us new towels fairly quickly which was nice. Staff was very friendly and the food was pretty good. The pools were nice and had a good amount of room and the beach was just a few steps away. Overall a 7.8/10. The pink party and neon party were fun but be warned alot of people get way to drunk lol.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carmen Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, good food, great service.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sylva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Apr 2025

10/10 Excellent

Xiaozhu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view nice people
Stayed 5 nights in Apr 2025

6/10 Okay

Paul, Forest Grove

Travelled with partner
Liked: Staff & service
Both buffet and restaurant food were overall very average. Very few food options early in the morning. Room was certainly spations; however, decor is dated and bed was not particularly comfortable. The room staff were prompt and kept the room quite clean. There was a lot of noise from outside that was fully audible in the room. The outside grounds are well-kept and the beach is convenient with plent of lounge chairs. Wait staff was professional and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Actually came back again for second vacation. A plus is you also have access to riu party nextdoor so we had lots of fun!!!
Stayed 3 nights in Apr 2025

8/10 Good

ELSA Y, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What i like the most was the safe feeling we got all the time. The food was not very good. This is my 2nd time at Riu Palace Peninsula and the foos is notging like the first time. Pools are cloae at 7pm which ia a bit early consider that the sun stil.up. and there is not much to do after 11pm
Stayed 4 nights in Apr 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done
Stayed 4 nights in Apr 2025

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
The property and location were excellent, and the room was spacious and very clean. The only minor issues were that the bathtub filled very slowly, and the hot water was inconsistent during peak times. Additionally, the food was just okay — I had hoped for more authentic, flavorful Mexican cuisine. I understand they need to cater to a variety of tastes, but I was looking forward to experiencing some traditional, standout dishes. Overall, though, it was a very nice place and an enjoyable stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to come back again. Staffs are very friendly, from the room services, cleaning lady to wait staff, front desk or even staff on the beach who offer me umbrella,I were treated like a princess. Food is awesome the best food is in the main cafeteria. A lot of variety and the menu changes daily. I stayed one week there, entertainment is awesome e, there is afternoon party or faxing next to the pool, there is also party at night . You don’t get bored. Many restaurants, and bars. There is a 24/7 restaurant and also the room service offer 24/7 food. Location is great, white sand beach lots of chairs next to the pools or beach, no need to worry there’s no chair for you . Room view is great ocean view.
Stayed 7 nights in Apr 2025

8/10 Good

Octavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall an ok experience. Room needs updating Booked for a kind room; received 2 doubles. Since property was sold out, front desk requested HK to push beds together, which proved to be more of an annoyance. Overall experience was ok
Stayed 2 nights in Apr 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Desedrick

Need more activity at the resort
Stayed 3 nights in Apr 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Amenities
Service
Stayed 5 nights in Apr 2025

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
You need more activities for kids. I think you focus on Riu land for kids under the age of 10 but what about the kids 10 to 17? You have one ping-pong table that is always occupied and you have connect for that is never put out on the lawn. The sports bar is not a place for kids. You need to have an air hockey table arcade games things that are centered around preteen teenagers not baby crafts
Stayed 6 nights in Apr 2025

10/10 Excellent

Wadlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time!! Thank you
Stayed 5 nights in Apr 2025

10/10 Excellent

eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Zico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Thanks to all the staff for a great time.
Stayed 5 nights in Apr 2025

10/10 Excellent

Olga

Stayed 7 nights in Mar 2025