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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
VIP Access

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Exterior
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Outdoor wedding area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Punta Sam Beach
    ‪2 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(71 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

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Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Premium bedding, pillow-top beds, free minibar items, in-room safe

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
  • Garden view

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View from room

Pool Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 158 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 149 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

7.4 out of 10
Good
(13 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Ocean view

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • 74 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Beach view

View all photos for Finest Club Family Suite

Finest Club Family Suite | View from room

Finest Club Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
  • Ocean view

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 144 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Ocean view

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Beach view

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Sea view

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillow-top beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed
  • Ocean view

Similar properties

Exterior
SLS Playa Mujeres – ALL Inclusive Collection
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 787 reviews
The price is €569
includes taxes & fees
26 Jan - 27 Jan
SLS Playa Mujeres – ALL Inclusive Collection

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays on Finest Playa Mujeres by The Excellence Collection - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Finest Playa Mujeres by The Excellence Collection - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Mujeres Beach. You'll find features like free valet parking, plus 10 outdoor pools and 12 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants and 16 bars/lounges
  • Splash around at the free water park or swim in the 10 outdoor pools
  • Indulge with deep-tissue massages, body scrubs, or body treatments at One Spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 12 minutes by car from Ultramar Ferry Puerto Juárez and 5 minutes from Punta Sam Ferry Terminal
  • Airport shuttle service available for a fee
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1075 out of 1538 reviews
Rating 8 - Good. 211 out of 1538 reviews
Rating 6 - Okay. 130 out of 1538 reviews
Rating 4 - Poor. 56 out of 1538 reviews
Rating 2 - Terrible. 66 out of 1538 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch
Stayed 3 nights in Oct 2025

10/10 Excellent

chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place in Cancun if you’re bringing the whole family. Great food, drinks, activities and service. One of the best, if not the best, all-inclusive hotels around Cancun.
Stayed 4 nights in Oct 2025

4/10 Poor

Frederick

Stayed 5 nights in Oct 2025

10/10 Excellent

Tanveer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was very nice, staff was very respectful, beach was very clean. Food was excellent and a lot of vegan/vegetarian options. They could add some stuff in the kids play area which would be a welcome addition.
Stayed 3 nights in Oct 2025

8/10 Good

Joseph

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Oct 2025

6/10 Okay

Manjit

Travelled with family, Travelled with family and small children, Travelled with partner
Overall this was an average stay for our family. We felt that it was underwhelming from what they had advertised. The food was below average for us. The rooms however were nice and clean but, there were WAY too many mosquitoes indoors and outdoors. I felt that the resort could have done a better job at preventing them, at least inside the property. The staff was kind and friendly. The food was dissatisfying for us as it felt fake, and super processed!! Our stay was 5/10 and we probably won’t rebook with this resort.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Then had a really beautiful pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Uyen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, the food was great,everything perfect!
Stayed 3 nights in Oct 2025

4/10 Poor

Kendra Nichole, Calgary

Liked: Cleanliness
Disliked: Property conditions & facilities
My stay was well below expectations, and did not reflect the price paid. There is also significant construction in building 4 - which was not disclosed at time of booking. Other issues included a poor room location, constant construction, cold food, very limited mini bar selection, private pool that was never cleaned and full of dead bugs, and poor customer service. These factors combined made for a disappointing experience.
Stayed 8 nights in Oct 2025

8/10 Good

Gilyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, staff super friendly and kind. Cant wait to go back
Stayed 5 nights in Oct 2025

2/10 Terrible

kelly

Stayed 3 nights in Oct 2025

8/10 Good

Milena, Flushing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me first start off by saying, we were recommended this hotel by a family member. The hotel is a great size. We ended up going in the beginning of October and the weather was a hit and miss, as it was still considered to be within the rainy season. The hotel itself was great! It was very child geared and our 2 & 3 year old really enjoyed the water pool parks that the hotel had to offer. They also enjoyed all of the imagine kids playroom locations at various hours of the day. During the time that it was raining the kids were either in the playroom locations and/or napping so that was great. We really loved the all-inclusive aspect of this hotel. By all inclusive I mean literally everything was all inclusive, the sweet shop, the room service, the in room fridge snacks. EVERYTHING. With kids thats an absolute necessity since they are hungry at all different hours of the day. A few downside'swe experienced were, we were eaten up by mosquitos every single day. So when visiting, do pack repellent spray with you as a precaution. We did not know this before arriving and didn't have any with us. Luckily the gift shop sold some. The other downside was one of the restaurants "brass house" which is their steakhouse, lets just say, don't expect your porterhouse steak to be a real porterhouse steak. As steakhouse lovers, we were a bit disappointed. We thought that there would be shows every evening and there was not. That said, we still truly loved this hotel and will be coming back.
Stayed 5 nights in Oct 2025

10/10 Excellent

Justin

Liked: Amenities
Bbbbbbbbbbbbhhhhhhhhhhhhhhhhh
Stayed 4 nights in Sep 2025

10/10 Excellent

Jona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place in Cancun with 2 young children. Multiple pools, several dining options and beautiful beach! Rooms have a sofa bed and easy accommodates our two toddlers. The nightly entertainment focuses on kids is great to keep them busy before bed time. We have not been able to try their adults offerings yet only the family side of the resort.
Stayed 5 nights in Oct 2025

10/10 Excellent

Quenton Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Pasang

Stayed 4 nights in Sep 2025

6/10 Okay

Remy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Management needs to make an extra effort to ensure guests feel comfortable, especially given the mosquito problem throughout the facility.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cesar Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would say overall the resort has all that you are looking for either for Adults only or families. Good: Playground and Water park, good room service and menu, minibar with a lot of options. Bad: mosquitos, poor service (I was all the time running after waiters to ask for drinks or something else) Water Park hours just until 5:30 PM. They said no reservations and there was a waiting list and empty tables, poor kids activities, spa policies. Improve: more food options. Welcome to the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was amazing!!
Stayed 5 nights in Oct 2025

10/10 Excellent

MEIRNA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, staff, facilities, location, beach, food. All on point.
Stayed 5 nights in Sep 2025

4/10 Poor

Yiying

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I pay extra for the rooftop suit but when I checked in on Sep 30, they said the suit is under construction and won’t be ready till Oct3, they feel sorry so they can give me 100 credit on spa, but if this kind of thing happened the first option shouldn’t be refund me 3 nights update fee? It’s around 300 extra and it shouldn’t be just the credit. On Oct 3, I went to check in for the rooftop suit in the morning and they said room won’t ready till 3pm, so I back there at 2:45pm, the room is ready but when I go to the room it’s not a big relationship with ocean view. I have been Cancun for 3 times, in my mind, last two times I paid extra for the ocean view and the room is directly face to the ocean, not like this I need to find which angle I can see the sea. I don’t really want to be a tricky customer but this time I have to because I paid almost 1000 CAD to update for this and I went back to the check in place. They told me that’s the only room they have and what I paid extra is for the pool view. 😅 how stupid I could be to pay 1k for a pool view. Finally I don’t have a chance to be a tricky customer because they have no other room. I asked them I have been waiting for the room from Sep 30 to Oct 3. Am I able to be first to pick a good view room or I deserve a good view room? But the same, they said we are really sorry about this, but we don’t have any room as what they always say. Sorry, but nothing they can do.
Stayed 7 nights in Sep 2025

10/10 Excellent

Maximiliano

Stayed 3 nights in Oct 2025

4/10 Poor

Elma G

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Property is nice but they gave us a room in a building that needed to shut down for renovation and were told that we had to move to another building still with construction happening around us before the day of the wedding and with daily events to attend which put a lot of stress. Personal at front desk were not helpful and understanding, they said if we didn’t move they will shut down all water and electricity etc. second room was of less quality, they gave us two small beds for a couple with ocean view which we didn’t even enjoyed because it was close to the wedding and had to leave next day, elevators were slow and still needing repairs etc. the personnel at restaurants and around the property were awesome. In a few words, we never had a situation like this before, the whole room moving put a lot of unnecessary stress, took tine from our vacations and enjoyment of the amenities .
Stayed 4 nights in Oct 2025

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definatly be visisting again, been a great experience
Stayed 3 nights in Aug 2025

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