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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Premium bedding, free minibar items, in-room safe, desk
Lobby
Café

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • Lagoon view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 303 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.4 out of 10
Exceptional
(8 reviews)
  • Lagoon view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 359 sq m
  • 3 bedrooms
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(40 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(117 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 415 sq m
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(129 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • Ocean view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 accommodations with minibars (stocked with some free items) and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with body treatments, manicures and pedicures, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the beach
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes by foot from Forum Beach
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-006215/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1338 out of 2452 reviews
Rating 8 - Good. 519 out of 2452 reviews
Rating 6 - Okay. 309 out of 2452 reviews
Rating 4 - Poor. 130 out of 2452 reviews
Rating 2 - Terrible. 156 out of 2452 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Danesia

Stayed 4 nights in Dec 2025

8/10 Good

James, Winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Fun hotel. Elevators are a shambles though. Not uncommon to wait 5+ minutes to get on one.
Stayed 4 nights in Dec 2025

8/10 Good

Jennifer Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service is wonderful! Beautiful resort and an upbeat vibe. Food and alcoholic beverages are decent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Vibe staff was amazing. They keep you entertained all the time, very energetic and great attitudes. Food was good, buffet had something for everyone. Staff in buffet were very attentive and responsive. Few small issues regarding pool chairs but that had more to do with other rude guests. Overall a great stay.
Stayed 6 nights in Nov 2025

6/10 Okay

Dana

Travelled with family
Overall, not worth the price we paid to stay here. Hotel main areas should be maintained better. Service from staff was great. Cleanliness should be kept up with higher volumes of customers..
Stayed 6 nights in Aug 2025

6/10 Okay

Khadijah

Travelled with partner
Disliked: Amenities
I’m just going to tell you what you need to know. I don’t believe the diamond club is worth it. It does come with a butler and premium drinks. However the premium drinks are not worth it because it’s only two areas on the whole resort that you can get it from. The swim up bar doesn’t offer it and the rooftop pool does not offer it and that is where most of your time will be spent on the resort. The food, it is okay. It’s not delicious but it’s not horrible. ALL THE POOLS CLOSE AT 7PM. The rooms are okay , they need some updating. If you’re not a stickler you will be fine if you are, you will struggle. Night life is pretty decent. A lot of the events happen at the roof top pool which closes at 1am (you can’t use the pool) I don’t think it’s much to do after that. They will try to sell you a timeshare , when you first walk in (in which they claim it’s not a time share) If you don’t have at least 2,500 to put down don’t Waste your time. The likelihood of them letting you check in before 3pm is slim to none. So if you get there early just be prepared to change out your clothes and enjoy the resort. I would give it a solid 6 1/2. I wouldn’t be a returning guest.
Stayed 2 nights in Dec 2025

6/10 Okay

Pouya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The food wasn’t good
Stayed 4 nights in Dec 2025

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was clean and great
Stayed 4 nights in Dec 2025

10/10 Excellent

Candy Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service , food , atmosphere! We love it. We’ve gone twice and already planning to go ba k asap ! Thank you Royalton
Stayed 3 nights in Nov 2025

4/10 Poor

Angela

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The beach was clean. The rooms were clean. Some staff was rude some nice. The restaurants were never available for a reservation our entire stay so got stuck at the buffet and the food was okay 4/10. The desserts were gross. Room service had minimal options, a pizza or salad and chicken wrap with chips. If you didn’t get up before 8 and claim a chair at the pool you wouldn’t be able to sit pool side. The nightly entertainment was good. Different things to do. The elevators are EXTREMELY slow and one was broken my entire stay so if you don’t mind waiting over 10 minutes then your fine. Only thing I really enjoyed was not seeing a bunch of kids. Other than that I’d probably check out a different adult all inclusive.
Stayed 1 night in Nov 2025

2/10 Terrible

Julianne

Stayed 3 nights in Dec 2025

2/10 Terrible

Christina

Stayed 7 nights in Nov 2025

10/10 Excellent

John Mario

Liked: Cleanliness, amenities, property conditions & facilities
Fun place to hang out and meet people from all over the world. Staff was great. Only concern was we had difficulty with lights in our room going on at random times.
Our view
Stayed 4 nights in Nov 2025

10/10 Excellent

Teaera

Liked: Cleanliness, property conditions & facilities
Yes the room was spotless and the experience was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Leticia

Stayed 5 nights in Nov 2025

10/10 Excellent

Enrique

Stayed 1 night in Nov 2025

6/10 Okay

Edobor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall my stay here was pretty good. The resort itself was a 9/10. A few things they need to work on to maximize the resort full potential. 1. They need to work on the elevators wait time. I’ve waited over 7 min just to get the elevator from the 5 floor to the second floor. The stairs will only take you from the first floor to the third and you have to rely on the elevator to access the remaining floors. There was 2 elevator that was always out of srvc. A lot of people were unhappy with that. When you did manage to get an elevator, it’s normally very packed and you have to squeeze in with a crowed of people. Secondly, they have to really reconsider this whole “saving the planet” by going straw-less. There is no straw and when you order a frozen drink like piña colada or Miami vice, it’s very hard to drink it. On top of that, it’s not so pleasant putting your mouth in the same cup as hundreds and thousands of people without a straw. As much as it may be “washed”, it’s still not appealing for a commercial resort to force its customers to drink from the same cup being used by thousands without a straw. They also need to work on their activities. I felt like they did the bare minimum when it came to activities. They don’t work hard enough to get the crowed engaged in activities and their shows are very mediocre. Shows are not engaging and can be very boring. Staff was very nice, helpful and friendly. Food was 5.5/10. Room was nice and clean and service was very good. 8.5 overall
Show area but not very engaging
Swim up bar
Stayed 5 nights in Nov 2025

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service
The resort is nice and well kept; staff is great; but it is a hotel that has most of its services at different levels in the hotel itself…it is not spread out like most other resorts; therefore, elevators should be top notch…they are not. Elevators are a problem; sometimes it takes forever to get on them. Food options are basically hotdogs, hamburgers, nachos, and the like….no seafood whatsoever. If I had to grade the place I would give it a B-
Stayed 4 nights in Nov 2025

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were top notch and the service was excellent throughout our entire stay.
Stayed 4 nights in Nov 2025

10/10 Excellent

Antonya Anna-Lisa Katrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and buffet was amazing!
Stayed 4 nights in Nov 2025

10/10 Excellent

Gabriel

Stayed 5 nights in Nov 2025

8/10 Good

Bitna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Inna

Stayed 6 nights in Nov 2025

8/10 Good

Destiny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it , more pretty drinks should be made and should have a 24hr bar
Stayed 3 nights in Nov 2025

10/10 Excellent

Parvaneh

Travelled with family
Liked: Amenities
It was a very nice resort, very polite and helpful staff. Lots of options for food and drink. Toproof restaurant wasn’t great but everything else was really great
Stayed 4 nights in Nov 2025

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