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Mercure Gold Coast Resort

4.0 star property

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Photo gallery for Mercure Gold Coast Resort

Daily buffet breakfast (AUD 35 per person)
Indoor wedding
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
64 Palm Meadows Drive, Carrara, QLD, 4211
  • Place, Palm Meadows Golf Course
    ‪3 min walk‬
  • Place, Carrara Markets
    ‪2 min drive‬
  • Place, Lakelands Golf Club
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Privilege, Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege King Room

In-room safe, desk, soundproofing, iron/ironing board

Privilege King Room

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic King Room

In-room safe, desk, soundproofing, iron/ironing board

Classic King Room

8.2 out of 10
Very good
(36 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Classic Twin Room

7.8 out of 10
Good
(41 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

Superior King Room

Superior King Room

9.4 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort King Room

In-room safe, desk, soundproofing, iron/ironing board

Resort King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Resort Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Gold Coast Resort

Suburban hotel with 2 outdoor pools and a full-service spa
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Mercure Gold Coast Resort. During your stay, you're just a quick walk from Palm Meadows Golf Course. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy pool views while dining at The Green Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to massages, body wraps, or facials at Future Therapy
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Steps from Palm Meadows Golf Course and 13 minutes by car from Surfers Paradise Beach
Mercure Gold Coast Resort offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10097 square feet (938 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Mercure Gold Coast Resort. Self parking is free.

Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 35 for adults and AUD 17.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Cart
  • The Green Bar
  • The Green Dining

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10,097 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • 8 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Mercure Gold Coast Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 306 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Marjory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff

Clean but getting dated, staff lovely
Stayed 1 night in Sep 2025

8/10 Good

Sheril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area Pool, spa & gym all great
Stayed 1 night in Sep 2025

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful veiws and super relaxing
Stayed 11 nights in Sep 2025

10/10 Excellent

Naivien

Liked: Cleanliness, staff & service, property conditions & facilities
The service and employees were fantastic, i would definitely recommend this resort to everyone
Stayed 4 nights in Sep 2025

10/10 Excellent

john

Stayed 1 night in Sep 2025

6/10 Okay

Libby

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property was ok but really dated, would have been beautiful once upon a time. A reception staff member really annoyed me,I put a a load of washing in the dryer which had a sign stating it would take 20 mins. Upon pressing start the machine said 60 mins to go, and I had to leave in 30 mins to take my daughter to a competition. I rung reception and expected them to say something like sorry about the misleading time on the sign, leave that with me, I’ll get your washing sorted and back to your room. But instead she said “I can’t come and sort that for you” I was like what can I do, I have to go out! And she said I don’t know but I don’t have time, I’m the only person on here. So I suggested that I would go find a nice helpful cleaner to assist me, she said well you can try but I doubt they have the time either (that was me giving her the idea to ring housekeeping herself to sort it for me). In the end I had to go and find a housekeeping staff member myself, explain the situation, and she was lovely and only too happy to set a timer on her phone, grab my washing and put it in my room when it finished. Something so easy but impossible for reception to organise. Also, my uber eats wasn’t allowed to leave my meal at reception when I got back late from comp at about 11pm and the restaurant food was finished, so no other option for dinner. I just found reception extremely unhelpful in both instances, like shockingly low customer service.
Stayed 4 nights in Sep 2025

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice enough

Distance from carpark to room was a pain to carry bags etc up
Stayed 1 night in Aug 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great for families. Bed was a little soft for our liking
Stayed 1 night in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Stayed 1 night in Aug 2025

6/10 Okay

Donna

Business traveller, Travelled with partner
Clean & Average
Stayed 2 nights in Aug 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great. Ample parking, room very clean, great location
Stayed 2 nights in Jul 2025

8/10 Good

david

Travelled with group
Liked: Staff & service, amenities
Good place just needs some upgrading
Stayed 1 night in Jul 2025

10/10 Excellent

Kahu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very spacious. There was lots of parking. Would definitely stay again.
Stayed 1 night in Jul 2025

4/10 Poor

Ian

Disliked: Property conditions & facilities
I did not like being told that no room had been allocated for me when I arrived. A free drink was provided as compensation. Not good enough. I was forced to wait one hour before I could access a room. No a/c in my room on one night. A small heater was provided. I received the last one available so I was not the only one. I had to ask for compensation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Jul 2025

10/10 Excellent

David Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Very relaxing
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant choice with Mecure

It was a pleasure staying there. King superior room with a very comfortable bed. Very quiet and clean. I’d stay again quite easily.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, starting to look a little run down in places . In need of update. Sauna not working l, gym equip not working. Heat pool is nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Don Navinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, highly recommended.

Had an excellent stay with family. The staff was extremely helpful in arranging late check-out for us based on our circumstances. The kids live the buffet breakfast! This is our goto accommodation whenever there are sporting events at GCSL Carrara.
Stayed 1 night in Jun 2025

10/10 Excellent

Narelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the resort was immaculate and well maintained from our room, the gardens, the common areas. What really stood out for me, all the staff, gardener, maintenance, housekeeping, breakfast, all had a smile and friendly greeting. Big shout out to housekeeping. Nothing says your on holiday like getting your bed made. It wasn't thrown back and rushly tucked back in like many places. The bed was made like it was our first night each day and it was a real treat. Our double queen room needed a reading light and two comfortable chairs instead of one, otherwise everything about our stay was exceptional. It's a bit out of the way for anyone without a car, but for us the 'away from the hustle and bustle' added to the tranquility.
Stayed 5 nights in Jun 2025

6/10 Okay

Pamela

Liked: Room comfort

Just ok

Was just ok. Very minimal facilities in the room. No wifi. No spare blanket. Quite dated throughout. Staff and gardens were lovely. No elevators which didn’t worry us but it could bother others who might have mobility issues or luggage to haul up to the room. There were 49 stairs between the carpark and our room. We were however offered help if needed. Nothing close by so car always needed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival staff were very obliging to our needs and changed our room to suit someone with mobility challenges.
Stayed 1 night in Jun 2025