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The Benson Hotel

4.0 star property

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Photo gallery for The Benson Hotel

Suite
Terrace/patio
1 bedroom, premium bedding, pillow-top beds, laptop workspace
Reception
Outdoor pool, open 6:00 AM to 9:00 PM, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
44-56 Grafton Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪5 min walk‬
  • Cairns Central Shopping Centre
    ‪5 min walk‬
  • Reef Fleet Terminal
    ‪6 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace | Terrace/patio

Deluxe Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(6 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Superior Room, 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Suite

  • 40 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 22 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Benson Hotel

Art Deco hotel with a 24-hour front desk and an outdoor pool
This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center. Change of towels is available on request.
The Benson Hotel offers 101 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of The Benson Hotel's great location. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 2 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2885 square feet (268 square meters) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Benson Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cairns hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Benson Bar & Restaurant - This brasserie serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 32 for adults and AUD 22 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benson Bar & Restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,885 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (62 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1984
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Free weekday newspapers
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 32 for adults and AUD 22 for children
  • Covered self parking fee: AUD 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.

Property is also known as

The Benson Hotel Hotel
The Benson Hotel Cairns
The Benson Hotel Hotel Cairns

Reviews

The Benson Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 235 out of 467 reviews
Rating 8 - Good. 152 out of 467 reviews
Rating 6 - Okay. 55 out of 467 reviews
Rating 4 - Poor. 16 out of 467 reviews
Rating 2 - Terrible. 9 out of 467 reviews

Reviews

10/10 Excellent

Wushuang

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable stay. The staff at reception was great.
Stayed 2 nights in Jun 2025

6/10 Okay

Robyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was nothing unique about the property. It was clean & central & the car park was a plus. However we had a great big air conditioner outlet outside of our room which could be heard at all hours. That really spoilt our stay.
Stayed 2 nights in Jun 2025

6/10 Okay

Deline

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Good service the location is close to everything Shopping Centre, Bank, Esplanade, Casino, Ferry, Bus, cost was reasonable for Cairns, nice hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Olivia

Stayed 3 nights in Jun 2025

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are ok and nice and clean The bad points A/C. Loud even on low settings Breakfast was cold the whole hot selection was cold
Stayed 1 night in Jun 2025

10/10 Excellent

Pavel, Caringbah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of Cairns. Clean, cosy, delicious food (Eugene the Chief is amazing). Everything is around the corner. Wish no better for a good vocation.
Stayed 6 nights in May 2025

10/10 Excellent

Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
All was good just the shower recess needs more scrubbing.
Stayed 2 nights in May 2025

8/10 Good

naomi

Liked: Staff & service, room comfort
Central location and we got it for a good price. Room was comfortable and in good condition. Housekeeping was a bit hit and miss. Sometimes we got shower gel/ toilet roll/coffee sometimes we didn’t. It was quickly rectified when we spoke to staff. Pool area was very clean but not the most appealing pool area I gave ever seen. The bar appears to only be open on Fridays and Saturdays. Happy hour on both of these evenings with live music and free finger food on Friday evening. I would definitely stay there again for the right price.
Stayed 7 nights in May 2025

6/10 Okay

Jade

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean, friendly. Noisy. Could hear everything from in the hallways from people walking through late ai night probably from drinking and partying
Stayed 2 nights in May 2025

10/10 Excellent

Simone

Stayed 2 nights in May 2025

10/10 Excellent

IHolarnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. Staff were very friendly and helpful with anything we needed. Definitely recommend staying here.
Stayed 2 nights in May 2025

8/10 Good

bryce

Stayed 5 nights in May 2025

6/10 Okay

Jan

Liked: Room comfort

Mixed Feelings

We stayed for 1 night, ( flight layover) the hotel is a nice boutique style hotel but it has some issues, $100 breakage deposit, a bit steep considering it may take 30 days to refund same. Only one lift was working and the keycard was iffy too. Bottle of water in room was a nice touch until I spotted the $2 charge. Breakfast was nice but could add some cheese and yoghurts. Room for improvement I feel.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiahna

Stayed 1 night in May 2025

6/10 Okay

Megan Leonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with the family . It is in a good location - central to all amenities. Accommodation itself was fine. Staff were friendly and helpful. The reason for 3 stars was for the noise. It is across the road from Gilligan's Bar which is a backpackers hostel type of bar and which closes at 3am. Unfortunately, we could not change rooms as the hotel was fully booked. If we stayed here again, I would absolutely select a room with a view of the pool. This is far enough away from Gilligans, facing the opposite directions and would be quieter. Other than the noise this was a lovely hotel.
Stayed 5 nights in Apr 2025

10/10 Excellent

lidia

Stayed 1 night in Apr 2025

8/10 Good

Jason

Stayed 4 nights in Apr 2025

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Rodney

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for a Cairns stay. Have been to Cairns several times and stayed at various hotels and found The Benson to be in the best location, easy to walk to dining options and to the marina or Cairns Central etc.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kyoichi

Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Loved the facility. One lift was broken while there which made it a lengthy wait to go up and down from the room. The rest of the facility was great with good dining and activities walking distance! It was beautiful
Stayed 1 night in Apr 2025

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Spacious, clean room. Breakfast was also good. Comfortable king size bed. Thank you flr an enjoyable stay.
Stayed 6 nights in Apr 2025