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Occidental at Xcaret Destination - All Inclusive

4.0 star property
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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Private beach, white sand, beach towels, beach massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(425 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(43 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2766 out of 5262 reviews
Rating 8 - Good. 1199 out of 5262 reviews
Rating 6 - Okay. 706 out of 5262 reviews
Rating 4 - Poor. 330 out of 5262 reviews
Rating 2 - Terrible. 261 out of 5262 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lucas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good. It is far from the airport so book a shuttle. The food was average but edible and service was good. If you want beach, maybe stay closer to the core of Cancún. The lagoon and snorkelling were wonderful.
Stayed 8 nights in Dec 2025

10/10 Excellent

Vasile

Liked: Cleanliness, amenities, property conditions & facilities
8/10 staff got stolen from balcony first floor! I guess don’t leave expensive shoes out! Other than that perfect resort for family fun! Excellent choice if you’re going here
Stayed 8 nights in Dec 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The proximity to the park was great. And the cleanliness of the room was awesome! They cleaned every day sometimes twice and i have never had so many towels at a hotel before. All the staff were really nice and happy to help.
Stayed 8 nights in Dec 2025

8/10 Good

Nadya Marie

Liked: Cleanliness, staff & service, property conditions & facilities
💯👌
Stayed 7 nights in Dec 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was 100%. Drinks were amazing! The taco stand was at 100% every single night. We went during Christmas Eve. The buffet was done up nicely. Bathrooms always clean. Tons of walking, which could make or break some nights missing the cart. Towards the end of stay we had a pretty big massive trip coming from the ceiling. That was leaking quite a bit of water. And the jetted tubs looked outdated in full of caulking. And there was a lot of wires showing. During the walkway, which isn’t a big thing but it’s a very nice resort that cleaning up the ugly would make it 100%.
Stayed 5 nights in Dec 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Big room. Clean & comfy
Stayed 7 nights in Dec 2025

6/10 Okay

Anand

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
room was very dated, no towels in room, phone plug in room didnt work, wouldn’t let you check in till exactly 3p, property was nice and waiters were courteous. Beach bars didnt open to 11 am and closed at 5:30p. Poor selection of drinks offered (lowest grade). Overall, will not return
Stayed 4 nights in Dec 2025

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t like to complain but I had a bad experience in Occidental hotel in Cancun the AC made so much noise I couldn’t sleep. The second night my room was flooded because the AC was accumulating water around and water was coming from the wall. My close got ruined when I told the front desk they took long to come and fix it. They didn’t offer to dry my clothes so It ruined my activities planed for the day because we didn’t have any dry clothes. I Thing the amount of money I pay I will expect to have a better experience. I plan this Christmas vacation for my daughter with so much passion but it wasn’t how I planned. One star is a lot for my bad experienced.
Stayed 3 nights in Dec 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family of 4 (2 adults, 2 teens). Overall, our stay was great. There was plenty to do: nature trails, pools, beach volleyball, activities, nightly performances, and of course, the beach. Just a few things we wish could be improved: 1. Food: meats, no matter how they was cooked, were too dry and overcooked. We were hoping for better at the Steakhouse, but even after ordering our steaks to be medium, they came out well done. Also, taste for most foods were just ok. I’ve had better tasting food at other resorts. Nothing in particular stood out. 2. It would be nice to have a place where we can grab quick food/snacks any time of day. The restaurants were only open during the three typical meal times. Like if we wanted an afternoon snack by the pool or in between afternoon activities, we had to put on cover ups and go to the buffets. 3. The beach volleyball court is in an excellent area, but it would be good if they put a thicker layer of sand; as there is concrete underneath! Players cannot dive for the ball! I scraped my knee
Stayed 7 nights in Dec 2025

8/10 Good

Victoria Alexis, Chilliwack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great! Animals and plants. The food is mediocre but fine. They don’t have chicken strips but if your kids like hot dogs and hamburgers then they will always have something. The beach is the best with no seaweed!!
Stayed 7 nights in Dec 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Was a really nice resort- some staff really friendly - some not. We were a vit surprised they were not on top of the garbage, given the amount of wildlife. People surrounding us were really loud a la carte restaurants were not great.
Stayed 5 nights in Dec 2025

8/10 Good

Tianhe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort for families. Swim with fish around. Great price to quality ratio. Could be better if it has hot tub.
Stayed 5 nights in Dec 2025

6/10 Okay

Ava Marie

Disliked: Amenities, property conditions & facilities
Out dated rooms and food just ok.
Stayed 6 nights in Dec 2025

8/10 Good

Stacy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort, the staff, and the experience in all was amazing. The staff all work very hard to try and please the guests. The resort was very clean well kept and simply beautiful.
Stayed 7 nights in Dec 2025

10/10 Excellent

Adrian Paul Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tropical paradise with attentive staff
Stayed 8 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

Alicja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the beds. The two double beds in a room should have been queen sized. The double beds are too small for two adults. We came home all stiff and sore. This was the only negative part of our experience at the resort. Everything else was superb.
Stayed 7 nights in Dec 2025

8/10 Good

susan

Stayed 6 nights in Dec 2025

8/10 Good

Lesli

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Occidental is a resort made up of incredible grounds & different bldgs spread out. Plan on a lot of walking, even to the pool area.There are golf cart trams which run thru with stops you can wait at. Nature trails cut thru & lots of wildlife.The beach cove area is nice but small, rickety loungers. The beach has it's own buffet & bar area. They even have a few ruins on the property. We stayed here due to the private entrance to Xcaret Park. They tell you to to take the boat up the canal to the park. Everytime we waited, & saw others wait, the boat always came by full. We finally just walked up there & it is a very short distance. I would encourage you to not wait for the slow boat to China so to speak. As far as the hotel itself, the staff is friendly & helpful, however communication could be much better. They direct you towards a QR code for everything which is irritating. It takes a good day to orient yourself. The food at the buffet is very good. We went to to one specialty dining room & it was awful so we stuck with the buffet. The resort itself is aging. Our daughter had a leak in her ceiling. The mini fridges don't really cool, even though they replaced ours. They have a weird fetish about towels & refuse to give you extra towels. There was one evening show which was entertaining. The beds & pillows were ok but a little lumpy. We loved the monkeys & the grounds. It will be time for a makeover soon. Watch for the shared vacation sales guys, they are everywhere.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs at the building 20 were excellent! Highly recommended.
Stayed 4 nights in Dec 2025

10/10 Excellent

Isabel

Stayed 5 nights in Dec 2025

4/10 Poor

Margarita, Lodi

Stayed 4 nights in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Dec 2025

6/10 Okay

Laurinda

Stayed 7 nights in Dec 2025

6/10 Okay

nicoleta

Liked: Cleanliness, property conditions & facilities
Staff, only Andreea from building 22 was awesome! Everyone else lies and tries to sell you stuff! Then they tell you you will get discounts on activities! But it’s not true! They don’t honor it! Bunch of nonsense! Very disappointing, such a beautiful place!
Stayed 7 nights in Dec 2025