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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Building design
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.8 out of 10
Good
(65 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(438 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

A modern hotel room with a bed, a sofa, a lamp, and a ceiling fan.

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

Limited gourmet or à la carte dining

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Tennis rackets

Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive

Occidental Grand Xcaret

Occidental Xcaret Destination All Inclusive Playa del Carmen

Occidental Xcaret Grand

Xcaret Grand Occidental

Occidental Xcaret Destination Playa del Carmen

Occidental Grand Resort All Inclusive

Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2801 out of 5329 reviews
Rating 8 - Good. 1215 out of 5329 reviews
Rating 6 - Okay. 715 out of 5329 reviews
Rating 4 - Poor. 332 out of 5329 reviews
Rating 2 - Terrible. 266 out of 5329 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

José Mendes

Stayed 6 nights in Jan 2026

8/10 Good

Vicki

Stayed 9 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing all around, Carlos in the outside beach buffet was exceptional Rooms were clean and beds comfy Cant say enough good things about this place Paradise!!
Stayed 9 nights in Feb 2026

8/10 Good

Maitland, Regina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the property was beautiful and amazing. The wildlife was abundant with deer, monkeys, iguanas, coatis, etc. Some of the building is showing it's age and could use minor repairs or upgrades. Our room was comfortable and had all the amenities. The only real negative issue we had was the temperature of the food at the a la cartes coming out just warm and sometimes cold when it should have been hot. The location of this resort being right next to Xcaret park with direct entrances can't be beat. We would definately return to Occidental Xcaret.
Stayed 9 nights in Feb 2026

2/10 Terrible

Lyle Gordon

Liked: Cleanliness, property conditions & facilities
Sub par food. Lack of communication skills. Lack of urgency. Service was so poor. Delayed flights, delayed luggage. Had tickets for events i couldn't go to because of the luggage delay. When luggage arrived I had to get it myself. Servers couldn't answer basic questions like "where is the washrooms?" Was told by a concierge that ALL restaurants were closed at 6PM, which was totally false. "All inclusive" doesn't include room service unless your a Royal member, otherwise, it's extra with a $8 service charge? Question is......what will Expedia do about it?
Stayed 5 nights in Feb 2026

10/10 Excellent

Isabel cristina

Stayed 5 nights in Oct 2025

10/10 Excellent

Gerard Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing stay! I would highly recommend this hotel if you are thinking about visiting Riviera Maya. Staff are super friendly and helpful, they can’t do enough for you and want you to be happy. Comfortable beds and spacious rooms, plenty of towels and mini bar stocked daily. The grounds of this are super special with a host of wildlife living on the premises. This makes for a truly unique experience, you never know what you will see next. Food is good, a wide selection of restaurants and buffets. This was our third time at this resort and we will surely be back!
Stayed 7 nights in Feb 2026

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our 3rd stay and will absolutely be back!
Stayed 5 nights in Feb 2026

10/10 Excellent

osbaldo

Stayed 4 nights in Feb 2026

6/10 Okay

Nicole

Travelled with family, Travelled with group
It was just ok. Loved the wildlife most. Food was average. Service was good. Rooms were freezing cold and very loud. Other than that is was decent for the price.
Stayed 4 nights in Feb 2026

8/10 Good

Matthew

Stayed 7 nights in Feb 2026

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice very attentive my second time being there and I plan on coming back third fourth and fifth all around. Best resort I’ve been to.
Stayed 7 nights in Jan 2026

10/10 Excellent

Troy Alan Mc

Stayed 6 nights in Feb 2026

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great jungle view for room and spotless resort! Wide open spaces and tons of cute animals to admire. All staff were friendly and helpful.
Stayed 9 nights in Jan 2026

10/10 Excellent

bryce, Hillsboro

Liked: Cleanliness, amenities, property conditions & facilities
The staff were wonderful and attentive. This was the perfect place to get away from cold weather, be with friends and unplug from the regular routine.
Stayed 4 nights in Feb 2026

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of wild animals to see, big resort
Stayed 10 nights in Jan 2026

8/10 Good

Jennifer

Stayed 7 nights in Jan 2026

6/10 Okay

Tara

Travelled with family
Issues around billing. Food was mediocre. Wildlife was fantastic.
Stayed 8 nights in Dec 2025

10/10 Excellent

Carmen, Valleyview

Stayed 7 nights in Jan 2026

10/10 Excellent

Mitchell, Haileybury

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, loved the grounds, loved the vibe!!
From the lobby above the bar
Royal, walking towards building 32
Walking to the lobby from the trolley stop
White tailed deer in Royal
Stayed 7 nights in Jan 2026

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Well it was our second time there, and just like before my wife and I absolutely love this hotel. How it's integrated with the jungle, the animals, the Mayan ruins without harming nature, while giving the hotel natural beauty. All the pools, the mini beach, the restaurants are great!
Stayed 12 nights in Jan 2026

10/10 Excellent

Jenna, Browerville

Liked: Cleanliness
It is a big place with lots of options to do and places to hang out!
Stayed 5 nights in Feb 2026

10/10 Excellent

Sherrie Ann, Browerville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff was great and very fun!
Stayed 5 nights in Feb 2026

6/10 Okay

jill

Travelled with family
The staff were fantastic. As soon as I pointed out that I couldn't see out our window because of months of buildup of monkey poo they cleaned it. The room was very strong with a mildew smell but you couldn't keep your porch door open because the monkeys will enter. Our suitcases still smell of mildew 2 months later. Not the end of the world. We had a cold week which is no one's fault but no one was swimming in the pool as it isn't heated like others I have seen in Mexico. Bathroom was gross, no one properly scrubs. Had to wear water shoes in shower. Had to have garbage can replaced due to buildup of gunk all over it. This sounds bad but the scenery and lovely staff really helped. Would I go back? no, way better places to stay but lovely place.
Stayed 14 nights in Dec 2025

8/10 Good

Giovanna

Travelled with family
Liked: Cleanliness, staff & service
Friendly and beautiful view
Stayed 3 nights in Feb 2026