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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
Private beach, white sand, beach towels, beach massages
Building design
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.8 out of 10
Good
(47 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(404 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.84 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2662 out of 5150 reviews
Rating 8 - Good. 1181 out of 5150 reviews
Rating 6 - Okay. 704 out of 5150 reviews
Rating 4 - Poor. 328 out of 5150 reviews
Rating 2 - Terrible. 275 out of 5150 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place will defenetly go back staff very helpful!!
Stayed 12 nights in Jun 2025

10/10 Excellent

Samuel Ross

Stayed 7 nights in Oct 2025

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were vlean, friendly staff, bar was good, food wasnt great but ok. My husband got food poisoning the last few days there. The host of our hotel gave us a free meal for him to help with his food poisoning which was nice.
Stayed 7 nights in Oct 2025

10/10 Excellent

Janin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean , staff was friendly! Food was decent
Stayed 7 nights in Sep 2025

8/10 Good

Linda, Sheboygan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has lots of vegetation and looks beautiful. The buildings in areas need some TLC.
Stayed 8 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent stay for my family. The property was clean, safe and conveniently located to wander into the Xcaret Eco park.
Stayed 8 nights in Oct 2025

6/10 Okay

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice and rooms comfortable. A fair amount of wildlife to see with good snorkeling outside of the beach area. Staff was nice but very pushy about their membership. The largest disappointment was food. The same minimal offerings every day, the food didn’t look good, and made us both sick for most of the trip. I didn’t go to Mexico to eat a burger for lunch every day. Omelets were decent for breakfast and fruit was usually alright.
Stayed 8 nights in Oct 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful place to visit solo — perfect for disconnecting from everything and reconnecting with nature. Waking up to monkeys on the balcony and sharing the sunshine with iguanas made every moment feel magical.
Stayed 7 nights in Oct 2025

4/10 Poor

Lady

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We got food poison me as well as the rest of the group traveling with me. It was horrible and we lost days just trapped in our rooms.
Stayed 7 nights in Oct 2025

10/10 Excellent

Gustavo G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly as accommodating. Dining options are exceptional. Overall an enjoyable experience. Especially the conversation we had with Moses during our ride to the beach from our rooms. He's nice, attentive and helpful.
Stayed 7 nights in Oct 2025

6/10 Okay

Barbara Llanes

Travelled with family
U need improve the quality of the food
Stayed 2 nights in Oct 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor hotel todo incluido en el que me he quedado, tiene una playa muy tranquila y agradable así como una piscina de agua salada preciosa en la que puedes estar en contacto con muchos peces de colores,además de otras piscinas de agua dulce. Estás en medio de la naturaleza todo el tiempo conviviendo en armonía con venados, monos araña, flamingos, guacamayas Una experiencia inolvidable La comida deliciosa,muchos restaurantes a la carta Shows nocturnos Quedé encantada !!
Este monito arañado estuvo posando para nosotros
Flamingos
Piscina de agua salada entra el agua del mar
Piscina de agua dulce con masaje
Stayed 5 nights in Oct 2025

10/10 Excellent

Kimberly Arlet Altamar

Liked: Property conditions & facilities
Stayed 6 nights in Oct 2025

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and amenities are great, but the staff is not very friendly and lacks of customer service skills.
Stayed 4 nights in Sep 2025

4/10 Poor

Lesley

Stayed 7 nights in Sep 2025

6/10 Okay

Lamberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Foodnot to good. Room very clean. Bar. It’s ok. Staff some ok. Some rude
Stayed 4 nights in Oct 2025

10/10 Excellent

Misty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort and grounds. Amazing views and lots of wildlife to see. All the staff were sweet and helpful.
River that runs through lobby to stores and theater
River in the lobby area
Parrots in the lobby
View from beach club buffet
Stayed 3 nights in Oct 2025

8/10 Good

Przemyslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
Stayed 7 nights in Sep 2025

8/10 Good

Elizabeth

Travelled with group
Liked: Amenities, property conditions & facilities
The staff seems to be happy with they’re job at this resort; They were very friendly and helpful. The options to eat we’re great. The room was clean.
Stayed 5 nights in Sep 2025

10/10 Excellent

JOSEFINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Deisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 4 nights in Oct 2025

10/10 Excellent

Perla lucia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Shandel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the best. I wanted a nature centered, relaxing, and fun stay and that’s exactly what we got. I’ve read mixed reviews about the food, but we loved it! This all inclusive had everything we wanted and needed. We booked a concierge room and our concierge, Israel, took care of us during our stay. There was an abundance of animals everywhere, which I absolutely loved. I will be back with the rest of my family.
Stayed 4 nights in Sep 2025

2/10 Terrible

ANA CECILIA OVIEDO

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Extremely Disappointed – Food Poisoning Ruined Our Trip We traveled to Occidental at Xcaret Destination for a wedding held at Xcaret Park, expecting a beautiful and memorable experience. Unfortunately, our stay was completely overshadowed by a severe case of food poisoning that left my husband seriously ill. In the early morning hours after dining at the resort’s buffet, he began experiencing extreme symptoms: high fever, severe vomiting, diarrhea, and dehydration. We had not eaten anywhere else outside the resort during our stay, so it was clear the illness was caused by something served at the buffet. Fortunately, we ate different foods and therefore I did not get sick. I immediately reported the issue to the front desk and discovered we were not the only ones — several other guests were filing similar complaints at the same time. Disappointingly, the resort took no meaningful action. No follow-up, no concern for guest safety, and certainly no accountability. The illness forced us to extend our stay unexpectedly, incurring the cost of extra nights and new return flights. Instead of enjoying the wedding festivities and our vacation, we were stuck in our room dealing with a completely preventable situation. What should have been a joyful and celebratory trip turned into a nightmare. I cannot recommend this resort and strongly urge management to take guest health and food safety far more seriously.
Stayed 3 nights in May 2025

2/10 Terrible

Masiel Felipe

Stayed 4 nights in Sep 2025