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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Private beach, white sand, beach towels, beach massages
7 outdoor pools, pool loungers, lifeguards on site
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.6 out of 10
Good
(49 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(427 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(43 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the breakfast and bar
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2784 out of 5291 reviews
Rating 8 - Good. 1209 out of 5291 reviews
Rating 6 - Okay. 706 out of 5291 reviews
Rating 4 - Poor. 331 out of 5291 reviews
Rating 2 - Terrible. 261 out of 5291 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and staff were helpful. There was a variety of food that everyone in my family enjoyed.
Stayed 7 nights in Jan 2026

8/10 Good

Michael

Stayed 6 nights in Dec 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable. We loved the beach access.
Stayed 5 nights in Dec 2025

6/10 Okay

Delfin

Travelled with family
We booked three rooms, and unfortunately, all of them had issues. While the thermostats were adjustable, they didn’t actually function; it was either freezing or we had to turn the air off entirely. In two of the rooms, the TVs didn't work, and in the third, the toilet was leaking. We were also disappointed that our group was separated. Two of us were placed in Building 10, which was far from ideal. We could hear everything—the nightly entertainment and the boats on the river—so it didn't feel secluded or peaceful at all. Additionally, one of our rooms lacked a balcony. The dining experience was another low point. One person in our group of seven got food poisoning. The reservation system for the a la carte restaurants is frustrating, and the food quality was questionable; even at the steakhouse, our waiter was rude and seemed frustrated by simple requests. Furthermore, getting a spot at the beach was a struggle, requiring us to be out by 7:00 AM just to secure a chair. Overall, the stay was decent because we loved the animals and the beach itself, but the room maintenance and service left a lot to be desired.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly
Stayed 10 nights in Dec 2025

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall. Excellent resort. Lots of things to keep you entertained.
Stayed 5 nights in Jan 2026

10/10 Excellent

Rachel Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff :)
Stayed 6 nights in Jan 2026

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is always outstanding the place is beautiful this is our family’s third time here.
Stayed 7 nights in Jan 2026

10/10 Excellent

Arsiola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staff
Stayed 6 nights in Jan 2026

2/10 Terrible

Lindsey

Travelled with partner
Disliked: Amenities
The food at the buffets was not good at all. When we went to make any reservations for the restaurants we were told to come back the next day. We decided to do the Xcaret Park no one told there were 3 of them and we should do more than one day. When we tried to do more than one day no one was any help.
Stayed 8 nights in Jan 2026

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very kind, love everything
Stayed 4 nights in Dec 2025

8/10 Good

Lily

Stayed 5 nights in Jan 2026

8/10 Good

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The experience was great. Onle thing strange smell in the restroom sink water.
Stayed 7 nights in Jan 2026

10/10 Excellent

ARMANDO

Stayed 5 nights in Jan 2026

10/10 Excellent

Enrique Daniel Borges, SAN Lorenzo

Stayed 8 nights in Jan 2026

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, clean spacious junior suite rooms. Friendly staff. Food is very good
Stayed 6 nights in Jan 2026

8/10 Good

Sherilee, Lillooet

room was clean. Suggestions: Snacks - although snacks were sporadic, chips or cookies would be a good alternative for those of us allergic to peanuts Pool Bathroom Access - sucks when you are mobility challenged. Very difficult to go down those stairs next to swim up bar. Why not build bathroom behind entertainment/towel building? Special Beverage Bar in lobby - seemed chintzy to have in an all inclusive. Mormseta gave us awful service. We opted for buffet rather than deal with her.
Stayed 14 nights in Dec 2025

6/10 Okay

Theresa Ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The food quality was very poor
Stayed 6 nights in Dec 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness
This was our third time staying at this property. We Love the grounds. Our favorite is the adult pool and the opportunity to snorkel on site. Being connected to Xcaret park is the ultimate perk!
Stayed 7 nights in Nov 2025

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The cafeteria food was not good, but the restaurants weren’t bad.
Stayed 9 nights in Dec 2025

6/10 Okay

Richard

Travelled with family
Liked: Property conditions & facilities
The hotel was great and so were some of the staff. Our biggest issue was the transportation that we booked thru expedia. Prior to our trip i contacted the number provided and was told i would get a call back but it never happened. Then upon arrival our transportation was not ready and we had to wait. Then upon leaving the airport the driver of our van was stopped by law enforcement due to having a headlight out and was found to be driving without a drivers license. This cause the local law enforcement to dig deeper into the driver and had us waiting off to the side of the road for approximately 10 min. The only reason he was allowed to drive away was due to the officer speaking with us and seeing how tired we were and told the driver once he dropped us off he was no longer able to drive. Then the following day i received a whats up app message from an unknown number. (I dont have notifications on for this app) i saw it a couple hours later and saw it was from the travel group we were assigned via expedia. He said we can meet to set up excursions. I messaged him back with a time. I arrived at the location he stated and waited for 15 min to only find out from other companies in the lobby that he was only at our resort for 15 min then left. So now we were stuck without any guidance on how to book dinners or excursions because we booked thru expedia so no other travel agent would assist us. He also made is leave 6 hours before our flight from the hotel back to the airport.
Stayed 6 nights in Dec 2025

6/10 Okay

Salvador, Whittier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was always very clean and they always did there best work! The service was amazing and all the people were always so sweet!
Stayed 6 nights in Jan 2026

8/10 Good

Violeta

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Dec 2025

6/10 Okay

Diana Yadira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was not great.
Stayed 5 nights in Jan 2026

4/10 Poor

Myoung Ha

Stayed 7 nights in Dec 2025