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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Property video
Private beach, white sand, beach towels, beach massages
Building design
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(417 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the free water park or swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2735 out of 5231 reviews
Rating 8 - Good. 1186 out of 5231 reviews
Rating 6 - Okay. 710 out of 5231 reviews
Rating 4 - Poor. 332 out of 5231 reviews
Rating 2 - Terrible. 268 out of 5231 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Hena

Stayed 3 nights in Nov 2025

10/10 Excellent

JOSE ANGEL, Nashua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes it was great place to stay.
Lobby
Traginera
Swimming pool
Trails
Stayed 6 nights in Nov 2025

8/10 Good

Shaolong

Liked: Cleanliness, amenities, property conditions & facilities
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gerardo, Moreno Valley

Stayed 8 nights in Jul 2025

8/10 Good

Darren

Stayed 10 nights in Nov 2025

8/10 Good

Mia

Stayed 7 nights in Nov 2025

8/10 Good

Analee

Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Stayed 7 nights in Nov 2025

2/10 Terrible

sonia

Disliked: Staff & service
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
Stayed 2 nights in Nov 2025

10/10 Excellent

petrica

Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Great time
Stayed 6 nights in Nov 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the different options and variety o food
Stayed 8 nights in Nov 2025

4/10 Poor

Panika

Travelled with family, Travelled with group
Liked: Cleanliness
The food is very repetitive throughout the three meals a day and everyday. Minimal to least options for vegetarians. I was eating the same thing everyday which is boring. The veggie soups were also made with chicken broth. Also, the food was not allowed to be taken to the room which can be inconvenient. My brother got hurt during this trip. The incident happened outside the property but he was getting bandage from the hotel doctor. It was late in the night And He was super hungry. The pizza place in the resort was open and the staff refused me to take pizza to him. They asked to have him walk to their place if he wants to eat which was ridiculous. Exceptions should be made for situations like this but surely their rules are more important than being human during extraneous conditions.
Stayed 7 nights in Nov 2025

8/10 Good

Mitchelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Stayed 10 nights in Nov 2025

6/10 Okay

DEEPTI MEHTA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
Stayed 7 nights in Nov 2025

10/10 Excellent

Chloe Martina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff. Very nice resort.
Stayed 7 nights in Oct 2025

10/10 Excellent

Shieaba

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place with beautiful and friendly staff. Amazing experience. The wildlife was better than any ocean view.
Stayed 4 nights in Nov 2025

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Only issue is the food, need more attractive options
Stayed 4 nights in Nov 2025

8/10 Good

JOSE DE JESUS, Pacoima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and food was great. The Piñata show for the kids felt lacking along with the game room. We will visit again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 6 nights in Nov 2025

10/10 Excellent

Danielle

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Stayed 7 nights in Nov 2025

10/10 Excellent

Isamar

Stayed 4 nights in Nov 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 7 nights in Oct 2025

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Some sort of SCAM going on between Expedia and Occidental at Xcaret! I booked 2 rooms for 3 adults, 2 children and 1 infant. The hotel said I had booked 3 adults and 3 infants and I would have to pay extra for the the 2 children. They did not accept when I showed them my booking info and said because it did not show the age of the children that I would have to contact Expedia, but they could make the call for me. The concierge lady was on the phone with someone from Expedia in Mexico and gave them my itinerary number and then was on hold. I never got to speak with anyone but I got an Expedia Travel Confirmation email now showing traveler details of 3 adults and 3 infants!!! In the end I was forced to pay $1327 extra! The system they have between the hotel and Expedia is super crooked!!! Beware if you are traveling with your family, they will they to take advantage of you!
Stayed 7 nights in Nov 2025

6/10 Okay

Alexis

Travelled with family and small children
Liked: Property conditions & facilities
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
Stayed 6 nights in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2025

10/10 Excellent

Shaun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was awesome. Great looking, well maintained. Everyone was so nice at the resort, there was lots to do including the new kids playground and water area. The kids club was great so we could have a little free time for the two of us. We liked it so much there that we will be booking our wedding there.
Stayed 8 nights in Nov 2025