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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Exterior
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Exterior
1 bedroom, premium bedding, down duvets, free minibar
11 restaurants, dinner served, seafood

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

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Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

Royal Suite (Level)

8.6 out of 10
Excellent
(18 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.6 out of 10
Good
(45 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(396 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(41 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(27 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkeling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests like the breakfast and bar
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 2622 out of 5058 reviews
Rating 8 - Good. 1147 out of 5058 reviews
Rating 6 - Okay. 694 out of 5058 reviews
Rating 4 - Poor. 327 out of 5058 reviews
Rating 2 - Terrible. 268 out of 5058 reviews

Reviews

6/10 Okay

Guy-Olivier

Liked: Staff & service, amenities
The staff is really what made this stay worth it. The food and drink options need to be urgently worked on to make it worth it. I suggest doing a lot of research before staying here because it could be hit or miss depending on what you’re looking for.
Stayed 6 nights in Aug 2025

10/10 Excellent

Diana Isabel

Stayed 5 nights in Aug 2025

4/10 Poor

Eimy, Cleveland

Stayed 7 nights in May 2025

10/10 Excellent

Cristal Yvette Becerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 5 nights in Aug 2025

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo
Stayed 5 nights in Aug 2025

8/10 Good

Shujie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location if you want to go to the
Stayed 5 nights in Aug 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Christian

Muy buen servicio todo en el resort y si gente muy amable, volvería a ir
Stayed 8 nights in Aug 2025

10/10 Excellent

Sokcheath

Stayed 4 nights in Aug 2025

10/10 Excellent

PATRICIA BELMIRA

Stayed 1 night in Aug 2025

8/10 Good

Karla

Stayed 9 nights in Aug 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical park like experience Lots of wildlife roaming the resort
Stayed 9 nights in Aug 2025

10/10 Excellent

Xaymara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was good. Loved all the amenities, but the food needs some help….
Stayed 6 nights in Aug 2025

6/10 Okay

Aracely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice Place to enjoy with a family trip.
Stayed 4 nights in Aug 2025

2/10 Terrible

Gerardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
was dirty
Stayed 4 nights in Aug 2025

6/10 Okay

Arian

Liked: Staff & service, property conditions & facilities
Loved everything but the food.
Stayed 5 nights in Aug 2025

4/10 Poor

Joana eugenia Rodriguez

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Stayed 7 nights in Aug 2025

4/10 Poor

Sergio

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Safety is a concern, someone stole my towels and the only response I got was , they will charge $25 dollars each, so if you leave something while in the pool and someone stole it they are not responsible. Not safe place
Stayed 5 nights in Aug 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
Stayed 3 nights in Aug 2025

6/10 Okay

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at this property. It has changed drastically in the last few years losing it’s charm from before. The Expedia special is nothing but a sales pitch. One of the sales agents told us that the Expedia VIP rate is a joke within their staff. They call it a VIP treatment but all it is is just that a name there is NO VIP. We stayed in a room that had toilet issues for four straight days, until they supposedly upgraded us, to a very dumpy dirty room. The staff around transportation only cater to the folks in the upscale buildings. They are rude and they don’t wait for the regular guests. The only plus to this hotel is that it has a direct entrance into xcaret. I will not be staying here again. Upon arrival I was hit with an additional $1000 charge because my daughter wasn’t charged as an adult even though she’s a child. I used to love this hotel but I would not recommend it.
Stayed 7 nights in Aug 2025

6/10 Okay

Dakota Malia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
So me a my bf stayed at the occidental Armando at the front desk checked us in and was amazing he got us an amazing room it had two beds and we were close to the lobby and from our room the monkeys would swing in these big trees right by our balcony. It was a beautiful hotel the only thing was like bathrooms by the pools will get really badly dirty and I would have to go back to my room to use the bathroom the service was all amazing I personally didn’t really like all the food the snack bars was not my thing it just wasn’t the buffet I was expecting so definitely don’t have high expectations of the food we went and made reservations for the streak house and Mediterranean and both were really good just make sure you go and make it one night ahead bc they fill fast. Now the main buffet at breakfast there everyday and our amazing server went out and about always on our last day he made us a surprise chocolate covered strawberries with a nice note in chocolate saying have a good trip the most sweetest person ever made me not want to leave. The food I will say was good breakfast they have a egg station the chef had always a smile and was so fast best omelets ever. Lunch was good too better than the snack bars I feel like bc there is way more variety and dinner they would change it up from seafood to tacos to others and we got to enjoy some of that which was really good. Let’s not forget the house keeping they always did an amazing job everyday like clock work. Amazing staff ❤️
Our room
So many wildlife and let’s not forget the iguanas
So much nature your in
Stayed 6 nights in Aug 2025

10/10 Excellent

Paola

Travelled with group
Liked: Amenities
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was super friendly!
Stayed 7 nights in Aug 2025