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Okura Act City Hotel Hamamatsu

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
3 restaurants; breakfast, lunch and dinner served
Banquet hall
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Place, Act Tower
    ‪1 min walk‬
  • Place, Act City Hamamatsu
    ‪1 min walk‬
  • Place, Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Airport, Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪71 min drive‬

Room options

View all photos for Premium Comfort Single Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Single Non-Smoking

  • Sleeps 1
  • Free Wi-Fi

View all photos for Premium Comfort Casual Twin Room Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Casual Twin Room Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Upper Floor Deluxe Twin Room Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Deluxe Twin Room Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Double Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin Room, Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite Room

Suite Room

Suite Room

  • City view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Comfort Floor Standard Double Room, Non Smoking (35th-36th Floors)

Premium Comfort Floor Standard Double Room, Non Smoking (35th-36th Floors)

Premium Comfort Floor Standard Double Room, Non Smoking (35th-36th Floors)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Okura Act City Hotel Hamamatsu

Along with 3 restaurants, this hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Okura Act City Hotel Hamamatsu offers 322 air-conditioned accommodations with safes and slippers. Televisions come with pay movies.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. This Hamamatsu hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Okura Act City Hotel Hamamatsu. During your stay, you'll be connected to the convention center, and just a quick walk from Act Tower. Enjoy features like free WiFi in public areas, plus 3 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Enjoy Italian cuisine while dining at レストラン フィガロ
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests speak favorably about the proximity to public transportation and the overall condition of the property
  • Steps from Act Tower and Act City Hamamatsu
There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. WiFi is free in public spaces. The luxury Okura Act City Hotel Hamamatsu also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hamamatsu hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
レストラン フィガロ - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
中国料理 桃花林 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ - This café serves light fare only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

F. J.

Liked: Cleanliness, staff & service, room comfort
Great place to stay!
Stayed 8 nights in Nov 2025
Verified

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Andree

Liked: Cleanliness
The room was spacious and clean. Furnishings are dated. There is no elevator security, so anyone can travel the elevators. Breakfast buffet was decent. We stayed 3 nights. We came for the musical instrument museum .
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ikuyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Comfortable clean and spacious!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 1 night in Nov 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the view of Hamamatsu is fantastic.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Keiko

Liked: Cleanliness, amenities, property conditions & facilities
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Stayed 2 nights in May 2025
Verified

8/10 Good

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here multiple times and it’s a Very good location and big rooms in premium categories. Good choices for breakfast also. Only complaint is the lack of a gym and health club facility. In today’s day and age this is a must. There is enough space and it will elevate the guest experience. May be on chargeable basis but option is must.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 12 nights in Aug 2025
Verified

10/10 Excellent

YI-MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

YIFANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

lindsay

Liked: Staff & service, amenities
Really great hotel excellent location from Train station . Amazing views of the ocean and the city.. walking distance to Hamamatsu Castle… across street from Music Museum… good food close by.. nice city not as busy as Tokyo. Nice reprieve from the chaos.. only thing that would be nice is if they had a pool… to cool off on such a hot day
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

NAOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Excellent view from room
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Seok Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, but the interior is old.
Stayed 1 night in Sep 2025