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4.4 out of 5

"Staff were very helpful. Very close to the metro and right on the Reeperbahn. " More

By a verified traveller on Tue 05 Sep 2017

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Comfort Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
€130* Per night/room 8 Apr - 9 Apr

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at ARCOTEL Onyx Hamburg. During your stay, you're just a quick walk from Reeperbahn. Free WiFi in public areas, a bar and a coffee shop/cafe are available.

  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests speak favourably about the location and the helpful staff
  • Within a 10-minute walk of Reeperbahn and St. Pauli Piers
  • Dogs welcome for a fee

ARCOTEL Onyx Hamburg ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for ARCOTEL Onyx Hamburg

Everyone (22) Couples (3) Family (1)
5 out of 5

Posted by on 22 Aug 2019

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5 out of 5

Lovely hotel, great location

Pros: everything
Cons: More tea bags/,ilk in room (more geared for coffee drinkers)
Location: It was on the reeberbahn, Lots to do in the evening. Also handy for the city centre and the giant model railway.
Staff were very helpful. Very close to the metro and right on the Reeperbahn.

Posted by , from Dubai on 5 Sep 2017

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Comment from Hotel Management

15 Sep 2017 by ARCOTEL Onyx

Dear Helen, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards Your ARCOTEL Onyx

5 out of 5
Schöne Ausstattung. Sehr sauber

Posted by on 5 Aug 2023

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5 out of 5
Sehr gute Lage, Nähe ÖV Direkt Beim Operettenhaus (Tina-Musical!!)

Posted by , from Hergiswil NW on 25 Jun 2022

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Comment from Hotel Management

6 Jul 2022 by Arcotel Onyx

Danke für Ihr nettes Feedback!

5 out of 5

Posted by on 12 Oct 2020

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3 out of 5
Modern aber doch schon wieder in die Jahre gekommen, für ne Nacht ok aber letztendlich bekommt man bei den günstigen Ketten auch nicht weniger geboten und spart ein paar Euro. Ich habe mir mehr versprochen

Posted by on 16 Jan 2020

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5 out of 5

Posted by on 19 Nov 2019

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5 out of 5

Posted by on 21 Oct 2019

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5 out of 5
Sehr zentral gelegenen. Ruhige und moderne Unterkunft

Posted by on 22 Aug 2019

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5 out of 5
Tolles Hotel, perfekte Lage, kostenloses Upgrade auf ein Zimmer mit rundem Bett :)

Posted by on 22 Jun 2019

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About the ARCOTEL Onyx Hamburg

Location Reeperbahn 1a, Hamburg, HH 20359

Property Features

There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 592 square feet (55 square metres) and includes conference space. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury ARCOTEL Onyx Hamburg. Parking is available for a fee. This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 7 levels
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Built in 2012
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Michaeliskirche Hamburg Station (0.8 km / 0.5 mi)
  • Metro station: St. Pauli U-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Onyx Hamburg offers 215 air-conditioned accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 76-cm flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:00 AM and 10:30 AM.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive food waste policy
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 11
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ARCOTEL Hamburg Onyx
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg
  • Onyx Hamburg
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hamburg
  • ARCOTEL Onyx Hamburg Hotel Hamburg

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property
This property participates in Green Key – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.