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JUFA Hotel Hamburg HafenCity

0-star property
Versmannstrasse 12/14, Hamburg, (01) 562 1066
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3.9 out of 5
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See all 29 ebookers Reviews

"The hotel is very nice, clean, moderately friendly staff. Easy to get around. A few criticisims, the right hand lefr screams out the floor level. Qui ... " More

By a verified traveller on Sat 20 Oct 2018

Points Of Interest

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€126* Per night/room 21 Apr - 22 Apr

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Comfort Suite (3 Persons)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The breakfast at JUFA Hotel Hamburg HafenCity gets good marks from our customers. During your stay, you're just a quick walk from International Maritime Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent and a playground
  • Just a 2-minute drive from Hamburg Cruise Center and a few minutes from Miniatur Wunderland
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

JUFA Hotel Hamburg HafenCity ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JUFA Hotel Hamburg HafenCity

Everyone (16) Couples (4) Family (7)
3 out of 5
The hotel is very nice, clean, moderately friendly staff. Easy to get around. A few criticisims, the right hand lefr screams out the floor level. Quite shovking the first time. You can hear on tje 6th floor perfectly when it says ground floor. Secondly my biggest problem is that the hotel is surrounded by building works from the city which wasn't written anywhere before or after I booked, and the hotel didn't seem to care when I notified/politely complained that it was constant from 0730 on my first day of arrival luckily for myself if wasn't so bad the second 2 mornings. I wouldn't recommend this hotel, because of the construction for another 18 months or so. Also I am now aware that the hotel has only been open 6 months or so, and I also work in service, but the competanacy of most of the staff seems that they haven't had enough training. If it was one or two I would assume they were brand new and wouldn't have a problem at all. Also a handful of the bar staff in the foyer bar are quite unfriendly/rude, they talk/shout to you across the bar, don't seem bothered about customer service at all, especially in the morning. Again I work in service so I know the importance of this and also understand it can be hard to be happy and smiley all the time especially when you have personal problems. But a bit of effort would be nice. Otherwise hotel is clean, and has good transport links also not far to walk to the harbour, maritime museum and speicherstadt.

Posted by , from Switzerland on 20 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Sebastian Lange (General Manager)

Dear Guest, Thanks for the rating and your comments. Your feedback helps us to improve constantly our services. I will discuss it with my team leaders. Hope to see you soon again in Hamburg. Best regards

3 out of 5
Brand new hotel , not quite finished yet , lot of construction site around ., should be nice when it finished or completed

Posted by on 4 Sep 2018

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Comment from Hotel Management

19 Sep 2018 by JUFA Hotel Hamburg HafenCity

Dear Guest, thank you for your positive review. The HafenCity is a district of Hamburg, which is developing very strong and is also known as Europe's largest inner-city urban development project. For this reason, many new buildings are being built in HafenCity and therefore there are some construction sites in the vicinity of the hotel. We would be happy to welcoming you again. Best Regards, Sebastian Lange Manager

5 out of 5

Posted by on 7 Oct 2023

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Comment from Hotel Management

9 Oct 2023 by Riccardo Tonino - Operations Assistant

Moin Susanna,vielen Dank für Ihre positive Bewertung! Wenn Sie weitere Fragen haben oder Unterstützung benötigen, stehe ich Ihnen gerne zur Verfügung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr JUFA Hotel Hamburg HafenCity

5 out of 5
Sehr gute Lage, ruhig aber doch nicht weit in die Innenstadt. Speicherstadt zu Fuss problemlos zu erreichen. U-Bahn Haltestelle direkt neben Hotel. Sehr gutes Frühstücksbuffet mit grosser Auswahl. Zimmer sehr schön und sauber. Nettes und hilfsbereites Personal.

Posted by on 31 Jul 2023

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Comment from Hotel Management

31 Jul 2023 by Sebastian Lange - General Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung und Ihre netten Worte über unseren Aufenthalt bei uns im JUFA Hotel Hamburg HafenCity. Es freut uns sehr zu hören, dass Sie mit unserer Lage, unserem Service und unseren Annehmlichkeiten zufrieden waren.Wir sind stolz darauf, dass unser Hotel eine ideale Lage bietet, die es Ihnen ermöglicht, die Sehenswürdigkeiten der Stadt bequem zu erreichen, während Sie dennoch eine ruhige Umgebung genießen können. Es freut uns, dass Sie die Nähe zur Speicherstadt und die gute Anbindung an die U-Bahn zu schätzen wussten.Unser Frühstücksbuffet ist für uns von großer Bedeutung, und es freut uns, dass Sie die große Auswahl und die Qualität unserer Speisen genossen haben. Unser Team legt großen Wert darauf, dass unsere Gäste sich wohl fühlen und einen angenehmen Aufenthalt haben, daher freuen wir uns besonders über Ihr Lob für unser Personal.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, und stehen Ihnen bei Ihrer nächsten Reise nach Hamburg gerne wieder zur Verfügung.Mit freundlichen Grüßen,Das Team vom JUFA Hotel Hamburg HafenCity

3 out of 5

Posted by on 9 May 2023

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Comment from Hotel Management

12 May 2023 by Ihr Jufa Team Hamburg Hafencity

Moin Norbert,vielen Dank für Ihre Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

5 out of 5
Gute Lage (U-Bahn direkt "unter" dem Hotel) und rasch im Zentrum von Hamburg

Posted by on 8 May 2023

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Comment from Hotel Management

9 May 2023 by Ihr JUFA Team Hamburg HafenCity

Moin Daniel,vielen Dank für Ihre tolle Bewertung.Wir freuen uns, dass wir Sie mit unserer Lage überzeugen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

5 out of 5
Alles gut

Posted by on 7 May 2023

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Comment from Hotel Management

9 May 2023 by Ihr JUFA Team Hamburg HafenCity

Moin Franca,vielen Dank für Ihre super Bewertung.Wir freuen uns, dass wir Sie insgesamt überzeugen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

4 out of 5
Lage ist super. Leider habe ich nicht gelesen dass es ein Kinderhotel ist. Wer gerne Ruhe hat beim Frühstück muss um 6.30 frühstücken.

Posted by on 6 May 2023

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Comment from Hotel Management

9 May 2023 by Ihr JUFA Team Hamburg HafenCity

Moin Reto,vielen Dank für Ihre Bewertung.Wir freuen uns, dass wir Sie mit unserer Lage überzeugen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

5 out of 5
Würde ich wieder buchen

Posted by on 24 Apr 2023

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Comment from Hotel Management

25 Apr 2023 by Ihr Jufa Team Hamburg Hafencity

Moin Barbara,vielen Dank für Ihre tolle Bewertung.Wir freuen uns, dass wir Sie insgesamt begeistern konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

4 out of 5
Super gelegen direkt an der U Bahn Station mit guter Verbindung in die Speicherstadt.

Posted by on 13 Mar 2023

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Comment from Hotel Management

16 Mar 2023 by Ihr JUFA Team Hamburg HafenCity

Moin Tanja,vielen Dank für Ihre Bewertung.Wir freuen uns, dass wir Sie mit unserer Lage überzeugen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und bleiben Sie gesund.Beste Grüße

About the JUFA Hotel Hamburg HafenCity

Location Versmannstrasse 12/14, Hamburg, 20457

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly JUFA Hotel Hamburg HafenCity. Parking is available for a fee. This 4-star Hamburg hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • Built in 2018
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: HafenCity Universität Hamburg Station (0.7 km / 0.4 mi)
  • Metro station: HafenCity Universität Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

JUFA Hotel Hamburg HafenCity offers 220 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

  • Minibar
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Restaurant – On-site buffet restaurant.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 10.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.00 for adults and from EUR 8.20 for children
  • Self-parking fee: EUR 19.50 per day
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JUFA Hamburg HafenCity
  • Jufa Hamburg Hafencity Hamburg
  • JUFA Hotel Hamburg HafenCity Hotel
  • JUFA Hotel Hamburg HafenCity Hamburg
  • JUFA Hotel Hamburg HafenCity Hotel Hamburg

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.