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Hotel Alster

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Photo gallery for Hotel Alster

Free daily buffet breakfast
Comfort Double Room
Exterior detail
Staircase
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
St. Georg Straße 10, Hamburg, HH, 20099
  • Place, Inner Alster Lake
    ‪6 min walk‬
  • Place, Hamburger Kunsthalle
    ‪6 min walk‬
  • Place, Jungfernstieg
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

8.0 out of 10
Very good
(5 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

7.6 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Single Room (Queensize)

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room (Queensize)

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Lobby
Reichshof Hotel Hamburg
Hamburg City Center
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,418 reviews
The price is €123
includes taxes & fees
27 Jul - 28 Jul
Reichshof Hotel Hamburg

About this property

Hotel Alster

Along with a 24-hour front desk, this smoke-free hotel has a front-desk safe and free breakfast. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine.
Hotel Alster offers 35 accommodations with safes and hair dryers. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the helpful staff at Hotel Alster. During your stay, you'll be connected to the convention center, and just a quick walk from Schauspielhaus. Enjoy features like free breakfast and free WiFi in public areas.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Just a 4-minute drive from Hamburg Messe and Congress and a few minutes from Miniatur Wunderland
  • Dogs welcome for a fee
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, multilingual staff, and a front-desk safe are also featured at the business-friendly Hotel Alster.

This 3-star Hamburg hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novum Alster
Novum Alster Hamburg
Novum Hotel Alster
Novum Hotel Alster Hamburg
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Hotel Alster Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 176 out of 1001 reviews
Rating 8 - Good. 516 out of 1001 reviews
Rating 6 - Okay. 226 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Sarah Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the main city and Alster lake, it was easy to walk for all amenities and places to visit. Staff were generally friendly and helpful.
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fun, older building. Our room was tiny!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the centralstation, good restaurants nearby. Ok breakfast.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities, room comfort

Would recommend !

Very comfortable room even if small. Front desk not very friendly but it didn't really matter. Very well located as very walkable and very close to main train station.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget friendly and centrally situated.

Central but quiet area. Close to Hauptbahnhof and a variety of public transport. Many budget food options and close to the water. Budget friendly and basic hotel, breakfast included. Polite and easy communication with staff.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good for a weekend

Nice clean room, although very small and weirdly planned. Everything was clean and fresh and since we basically only slept here and was out all day it didn't matter that much that it was small. Decent breakfast and friendly staff.
Stayed 2 nights in May 2023
Verified

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good choise when you prioritise location

A very good alternative from a price and location perspective. Extremely close to the Main station in Hamburg. Very nice breakfast (low expectations due to earlier comments from other visitors). Good choose !
Stayed 1 night in May 2023
Verified

8/10 Good

Guido

Liked: Cleanliness, staff & service
Top Lage 2min Zur U-Bahn
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Pleasant stay. I was in a top level room. It was dark and had awkward low sloped ceilings. Clean, serviceable, but not extraordinary. Convenient location near the main train station.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Katrina

Liked: Cleanliness, staff & service
I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Chin-Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.
Verified

6/10 Okay

Adina

Liked: Cleanliness
Disliked: Property conditions & facilities

Harry Potter-like room

Very small, closet-size room but clean and with an ok comfortable bed. No luxury, and fine if you are just there to sleep. The breakfast is basic and does not offer vegan options, so if you are lactose intolerant or vegan, find another place to eat. The hotel is within walking distance from the main train station and restaurants.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Maxim

Liked: Cleanliness
Disliked: Staff & service
there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nightmare. Unpleasant staff and very small rooms without air condition. The worst was that we noticed bed bugs in our room, that caused a lot of work and time with sanitation etc. The hotel Did not answer our request for compensation. DO NOT STAY AT THIS HOTEL!
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness

Overall a nice stay

The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Augustin

Liked: Staff & service
Although close to the station and in walking distance from all must see places, there are some downsides. The room doors are paper thin and so the noise from the corridors is quite loud especially as lots of guests wake up and leave early.( no need for alarm clock) The breakfast room is quite small, so a bit hard to secure a seat especially if you travel alone as by the time you get a coffee someone else might have taken your chair. The food options are minimal, but enough to get you going in the morning. They could invest in a coffee machine as the filter one is way too weak.
Stayed 4 nights in Aug 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Never again

Due to my work, I am sleeping 2-3 times a month in hotels, and so far, I have always been okay with Novum hotels, but this time I was very disappointed. This was the smallest room I ever has been in, the breakfast was really bad, we only went the first day. I would rate the hotel, to maximum two stars or less. Too expensive for the standard, but sometimes you win sometimes you lose ☹
Stayed 2 nights in Nov 2022
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

No air conditioner, no fan

If you are unlucky to stay on the top floor (5th floor), you will feel you live in the boiler because of no air conditioner and no fan in summer.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Decent hotel with bad staff attitude

The location of the hotel is nice, just walkable distance from the central train station, and there are many nice restaurants around, river side is just across one street away. The room is small but clean and with everything I need. But the building is old so you can hear everyone walking pass the stairs and open the door in your floor. In genera, I a satisfied with the room, facilities and the breakfast. But for the price I would rather to stay in another hotel because the attitude of the staffs in the counter are not very friendly, and seems they are not so willing to help you with any problems. They also not help to carry the luggages even they see you have difficulty to open the heavy door with big suitcase (or they don’t even bother to look).
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Andrea

Disliked: Amenities
We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast. NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY Actually don’t see why I have to pay for this type of service.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Lage
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

klaus

Liked: Staff & service
Super god beliggenhed og fint morgenmad til prisen, sover gerne der igen
Stayed 1 night in Sep 2024
Verified

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gute Lage, freundlich, gutes Frühstück

Ich war angenehm überrascht. Das Zimmer war zwar klein, aber hatte einen Schrank und bequemes Bett und sah relativ neu renoviert aus. Unser Zimmer lag zum Innenhof und war ruhig. Wir haben uns wohl gefühlt und das Frühstück genossen. Es war besser, als ich für den von uns bezahltem Preis erwartet häte, zumal unserre Tochter um die Ecke in einem anderen Hotel nicht so gut untergebracht war.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Var bekvämt, rymligt rum. Tyvärr låg ovanför entrén så när man har fönstret öppet kom cigarettrök in då det var en rökruta precis utanför.
Stayed 3 nights in Aug 2024