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TORTUE HAMBURG

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3 restaurants, French cuisine
Lobby
Terrace/patio
Room amenity
Double Room (Grande)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Stadthausbrücke 10, Hamburg, 20355
  • Place, Jungfernstieg
    ‪5 min walk‬
  • Place, Hamburg City Hall
    ‪6 min walk‬
  • Place, Miniatur Wunderland
    ‪13 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Double Room (Petite)

Double Room (Petite)

Double Room (Petite)

9.2 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Classique)

Double Room (Classique)

Double Room (Classique)

9.8 out of 10
Exceptional
(25 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Grande)

Double Room (Grande)

Double Room (Grande)

9.8 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Suite

Petite Suite

Petite Suite

8.8 out of 10
Excellent
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment

Apartment

Apartment

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

TORTUE HAMBURG

Hotel with 3 restaurants, near Miniatur Wunderland
Along with 3 restaurants, this smoke-free hotel has 5 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.
TORTUE HAMBURG offers 128 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the helpful staff at TORTUE HAMBURG. During your stay, you're just a quick walk from Bleichenhof-Passage Hamburg. You'll find features like free WiFi in public areas, plus 3 restaurants and 5 bars.
  • Free WiFi
  • Enjoy French cuisine at brasserie, one of the property's 3 restaurants and 5 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 14 minutes by foot from Miniatur Wunderland and a 2-minute drive from Elbe Philharmonic Hall
  • Dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique TORTUE HAMBURG. Parking is available for a fee. You'll have access to the health club at a partner property.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.
Brasserie - This brasserie specializes in French cuisine.
JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.
Chez l'ami - This fine-dining restaurant specializes in French cuisine. Open select days.
Bar noir - Onsite bar. Open daily.
Jardin TORTUE - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 45 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; EUR 59 for adults and EUR 19 for children
  • 3 restaurants
  • 5 bars/lounges
  • Snack bar/deli

Restaurants on site

  • bar noir
  • brasserie
  • chez l'ami
  • jardin TORTUE
  • JIN-GUI

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 59 for adults and EUR 19 for children
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Tortue Hamburg Hotel
Tortue Hotel
Tortue Hamburg Hotel
Tortue Hamburg Hamburg
Tortue Hamburg Hotel Hamburg

TORTUE HAMBURG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 446 out of 554 reviews
Rating 8 - Good. 82 out of 554 reviews
Rating 6 - Okay. 14 out of 554 reviews
Rating 4 - Poor. 4 out of 554 reviews
Rating 2 - Terrible. 8 out of 554 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

James Richards, Evanston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the valet parking. Hotel is modern and staff were accommodating.
Stayed 1 night in Sep 2025

10/10 Excellent

Oscar

Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen, Huettikon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Trevor

Stayed 3 nights in Jul 2025

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Oleksandr

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Stacey, Jonesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel- lovely rooms decorated with sophistication and high ceilings. Service was impeccable also in the Brasserie and Petit Tortue restaurants. Well situated for shopping and seeing the city.
Stayed 2 nights in Apr 2025

10/10 Excellent

Roberto, Steinerberg

Stayed 3 nights in Mar 2025

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cozy, yet quite cool. Lots of dining and bar options. Area around is convenient for waking and shopping. The room we had was great. Super high ceiling, very modern and comfy. Comfortable bedding. I’d stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Diann, Glen Ellyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above helping us figure out rental car replacement issues - they were great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was immaculate. Comfortable bed and nice bedroom with a good shower. Walkable to subway, shops and restaurants.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We will be back!
Stayed 3 nights in Sep 2024

2/10 Terrible

Jonathan

Stayed 3 nights in May 2024

10/10 Excellent

melanie

Stayed 1 night in May 2024

10/10 Excellent

melanie

Stayed 3 nights in May 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Petra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel amazing breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night. Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2023

10/10 Excellent

James, Delray Beach

Stayed 4 nights in Jul 2023