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Ascott Raffles City Hangzhou

3.0 star property

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Photo gallery for Ascott Raffles City Hangzhou

Interior
Daily buffet breakfast for a fee
Indoor pool, outdoor pool
In-room safe, individually decorated, individually furnished, desk
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang
  • Place, Hangzhou City Planning Exhibition Hall
    ‪1 min walk‬
  • Place, Hangzhou Grand Theatre
    ‪6 min walk‬
  • Place, MIXC Mall
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪21 min drive‬

Room options

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  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 374 reviews
The price is €96
includes taxes & fees
28 Jun - 29 Jun
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About this property

Ascott Raffles City Hangzhou

An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Self parking is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Limited housekeeping is available.
Ascott Raffles City Hangzhou offers 180 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas and include desks. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on weekdays only.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Our customers tell us they can't get enough of the overall property condition at Ascott Raffles City Hangzhou. During your stay, you'll be connected to a shopping center, and within walking distance of Raffles City Hangzhou. You'll find features like free self parking, plus an indoor pool and a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include free lobby newspapers, a front-desk safe, and a meeting room
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 5 minutes by car from West Lake and 6 minutes from Wulin Square
  • Airport pick-up shuttle service available for a fee
Ascott Raffles City Hangzhou offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and limo/town car service are available. The business-friendly Ascott Raffles City Hangzhou also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A shuttle from the airport to the hotel (available on request) is available for a fee. Self parking is free.

This 3-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Ascott Raffles City Hangzhou has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) from 9 AM to 6 PM on request
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 85 for adults and CNY 43 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)

Business services

  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 85 for adults and CNY 43 for children
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Ascott Raffles City Hangzhou offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ascott Raffles City Hangzhou Aparthotel
Ascott Raffles City Hangzhou
Ascott Raffles City Hangzhou Hotel
Ascott Raffles City Hangzhou Hangzhou
Ascott Raffles City Hangzhou Hotel Hangzhou

Ascott Raffles City Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gerald

Liked: Cleanliness, room comfort, communication

Couldnt ask for more.

Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Stayed 4 nights in Dec 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Brillant hôtel, best hôtel of 2019 for me:)
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Yuk Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and facilities as a service apartment
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place, big rooms!

Very nice place, big rooms!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hébergement.

Superbe chambre moderne et propre, on s'y sent très a l'aise.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

MOU SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很好，地板再清潔一些就更好。
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning view nice location good services good swimming pool
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for business and extended staying travelers.
Stayed 4 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Sum Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent in every ways ! Love !
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

JIANHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
其他一切都不错，就是早餐过于简单了一些，早餐应该只有三星级水平
Stayed 1 night in Jan 2019
Verified

8/10 Good

Hu

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

HYESUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Haruhisa

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

huiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified

8/10 Good

Takanao

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Verified

10/10 Excellent

CHI-JUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019