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Crowne Plaza Hangzhou Qiantang by IHG

4.0 star property

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Photo gallery for Crowne Plaza Hangzhou Qiantang by IHG

A modern indoor swimming pool with a starry ceiling, large windows, and a sleek design.
A hotel entrance with a water feature and illuminated signage.
A modern hotel lobby with a marble floor, glass partitions, and a buffet area with various food items.
A reception desk with two staff members, a marble floor, and a modern interior design.
A modern hotel lobby with a central seating area, a dining table, and a bar.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
No. 381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang, 310018
  • Place, MIXC Mall
    ‪16 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪17 min drive‬
  • Place, West Lake
    ‪19 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club lounge access

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a bathroom visible through a glass partition.

Standard Room, 1 King Bed, Club lounge access

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (High Floor)

A modern hotel room with a large bed, a desk, and a sofa.

Standard Room, 1 King Bed (High Floor)

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV on the wall.

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, a bedside table, a small round table, and a view of the city through large windows.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room

A modern hotel room with a large bed, a desk, and a sofa.

Premium Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Down duvets, minibar, in-room safe, desk

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

A modern bathroom with a large, round bathtub, a bench, and a large mirror.

Presidential Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Twin Beds Standard High Floor

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

2 Twin Beds Standard High Floor

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Twin Beds Standard

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

2 Twin Beds Standard

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Jinsha Lake City View)

A modern hotel room with a glass partition, a bathtub, a sofa, and a dining area.

Suite, 1 Bedroom, Non Smoking, City View (Jinsha Lake City View)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Club lounge access

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Standard Room, 2 Single Beds, Club lounge access

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible

A hotel room with two beds, a desk, a chair, a small table, and a TV.

Standard Room, 2 Single Beds, Accessible

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Lobby
Hyatt Place Hangzhou International Airport
Xiaoshan
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 107 reviews
The price is €59
includes taxes & fees
16 Aug - 17 Aug
Hyatt Place Hangzhou International Airport

About this property

Crowne Plaza Hangzhou Qiantang by IHG

Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and a business center.
Crowne Plaza Hangzhou Qiantang by IHG offers 328 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Hangzhou Qiantang by IHG features free WiFi in public areas and self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • 10.4 mi (16.8 km) from MIXC Mall and 10.8 mi (17.4 km) from Hangzhou Grand Theatre
Crowne Plaza Hangzhou Qiantang by IHG offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 8073 square feet (750 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Hangzhou Qiantang by IHG. Self parking is free.

This Art Deco Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.
Char - Onsite bar. Open daily.
滟澜全日制餐厅 - This buffet restaurant serves breakfast and dinner. Open daily.
彩丰楼中餐厅 - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6 AM to 10 AM on weekdays and 6 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Char
  • 彩丰楼中餐厅
  • 滟澜全日制餐厅

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 8,073 square feet of conference space
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 23 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Hangzhou Qiantang by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 148 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou Heda an IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hangzhou
Crowne Plaza Hangzhou Qiantang by IHG Hotel Hangzhou

Crowne Plaza Hangzhou Qiantang by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and good location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast is excellent with lots of choices. Location is good with lots of shopping and restaurants around.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

xiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Heechae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amzing stay. Staffs were very helpful and kind.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is superb. Hotel staffs are very kind and extremely helpful. Great Experience.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from subway station. Easy transportation. Next to a shopping mall, tons of food options nearby. Great customer service, and helpful staff.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

jeanney y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.
Verified review

8/10 Good

Sangbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
객실이 깨끗하였고 카페트가 때가 타서 조금 더러운데 혹시 이 부분 어렵지만 개선이 가능하면 좋겠다고 생각하였습니다.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

YUMIKO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーブースの壁に髪の毛が多く付いていて不快な気分になった。周辺の環境は、目の前にショッピングエリアや飲食店もあり、夜も安心して歩ける治安で大変良かっただけに、掃除が行き届いていないことが残念すぎた。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

leihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，都乾淨，又方便
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方，服務也都很好
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

MEI-GEN LI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Bernard

Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Min

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yin-Yin

Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Jackeline

Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Queen

Stayed 3 nights in Sep 2025
Verified review

8/10 Good

PAI-CHENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

EUNTAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024