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Holiday Inn Hangzhou West Lake By Ihg

4.0 star property

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Photo gallery for Holiday Inn Hangzhou West Lake By Ihg

Exterior
Exterior
Exterior
Exterior
Premium bedding, down duvets, free minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
No.348 Yan'an Road, Gongshu District., Hangzhou, 310000
  • Place, Qinghefang Old Street
    ‪2 min drive‬
  • Place, Wushan Night Market
    ‪2 min drive‬
  • Place, West Lake
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Japanese Futon, City View

Standard Room, Japanese Futon, City View

Standard Room, Japanese Futon, City View

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Futon
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down duvets, free minibar, in-room safe

Premium Room, 1 King Bed, City View

  • 29 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Accessible

Premium bedding, down duvets, free minibar, in-room safe

Room, 2 Single Beds, Accessible

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, free minibar, in-room safe

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, down duvets, free minibar, in-room safe

Standard Room

  • 24 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed with Sofa bed (Kids Theme)

A hotel room with a bed, a nightstand, a digital clock, a wall mural, and a window with curtains.

Family Room, 1 King Bed with Sofa bed (Kids Theme)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Holiday Inn Hangzhou West Lake By Ihg

Along with a restaurant, this smoke-free hotel has a fitness center and a conference center. WiFi in public areas is free. Additionally, a microwave in a common area, conference space, and a 24-hour front desk are onsite.
Holiday Inn Hangzhou West Lake By Ihg offers 191 air-conditioned accommodations with free minibar items and espresso makers. Beds feature down comforters and premium bedding. A pillow menu is available. 60-inch LCD televisions come with cable channels, pay movies, and smart speakers. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
During your stay at Holiday Inn Hangzhou West Lake By Ihg, you'll be within walking distance of Wushan Night Market. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a meeting room, a conference center, and an elevator
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Wushan Night Market and a few minutes from West Lake
There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. Holiday Inn Hangzhou West Lake By Ihg also features a fitness center, a porter, and an elevator. A complete renovation of Holiday Inn Hangzhou West Lake By Ihg was completed in September 2025.

This 4-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Holiday Inn Hangzhou West Lake By Ihg has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 1 mile
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 98 for adults and CNY 68 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Conference centre (1,076 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Tile flooring in public areas
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Built in 2003
  • Renovated entire property - September 2025
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch LCD TV with cable channels
  • Pay films
  • Smart speaker

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Hangzhou West Lake By Ihg

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 98 for adults and CNY 68 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Holiday Inn Hangzhou West Lake By Ihg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 2 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

MING SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Soon Lye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean room. Great breakfast
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Arnaud

Attention, l'hôtel n'est pas situé tel qu'indiqué sur la carte.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Christian

Stayed 3 nights in Nov 2025