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JW Marriott Hotel Hangzhou

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Photo gallery for JW Marriott Hotel Hangzhou

Exterior
Indoor pool
Terrace/patio
Premium bedding, minibar, in-room safe, desk
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006
  • Place, Hangzhou Tower Shopping Mall
    ‪13 min walk‬
  • Place, Wulin Square
    ‪16 min walk‬
  • Place, West Lake
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Room, 2 Double Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Double Beds, Lake View

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Camping King Room with City View

Premium bedding, minibar, in-room safe, desk

Deluxe Camping King Room with City View

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Camping King Room with Executive Lounge Access

Premium bedding, minibar, in-room safe, desk

Premier Camping King Room with Executive Lounge Access

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Premium Twin Room, 2 Double Beds, City View

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About this property

JW Marriott Hotel Hangzhou

4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a steam room, and a conference center are onsite. Housekeeping is available on request.
JW Marriott Hotel Hangzhou offers 305 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

Guests under 14 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
With your stay at JW Marriott Hotel Hangzhou, you're connected to the convention center and just a quick walk from Wulinmen Wharf. Free WiFi in public areas, free self parking, and 4 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat include 4 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and fitness classes
  • Within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History
  • Train station pick-up and train station drop-off shuttle service available for a fee
JW Marriott Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 4 restaurants on site, along with a coffee shop/café. Business amenities include a business center, 11 meeting rooms, and limo/town car service.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 18245 square feet (1695 square meters) and includes a conference center. A children's pool, a steam room, and a terrace are also featured at the luxury JW Marriott Hotel Hangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Asia Bistro - This buffet restaurant serves breakfast, lunch, and dinner.
Cru Steak House - This steakhouse serves dinner only. Open daily.
Man ho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Man Ho Club - This diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 for adults and CNY 99 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Asia Bistro
  • Cru Steak House
  • Man ho
  • Man Ho Club

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (18,245 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (115 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 200 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night
  • Service fee: CNY 16.6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Rollaway bed fee: CNY 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Hotel Hangzhou offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 10:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 156 out of 248 reviews
Rating 8 - Good. 67 out of 248 reviews
Rating 6 - Okay. 15 out of 248 reviews
Rating 4 - Poor. 4 out of 248 reviews
Rating 2 - Terrible. 6 out of 248 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jiying

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, excellent staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ellen C

Reception staff were very helpful and knowledgeable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a bit tricky, but the hotel is fantastic in every way.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel

Beautiful hotel!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Tsz Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hospitality from the front desk to dining services.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ellen C

Liked: Cleanliness, staff & service, amenities
Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
World class hotel !
Spectacular pool
Outdoor dining
Great bathroom
Beautiful building
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024
Verified

10/10 Excellent

HUILI

Modern facilities. Nice staff and lots of food choices .
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

JIAN

Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Boon Fook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good qnd perfect
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

wai fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will only stay at JW. Perfect

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Dr. Alejandro

Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

saemon

Liked: Staff & service
Disliked: Cleanliness

Disappointing!

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Chi Fung, Gavin

Liked: Cleanliness, amenities, property conditions & facilities
房間清潔十分理想，職員也十分有禮。
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

YoungJun

Liked: Cleanliness, staff & service, amenities
친절한 직원 서비스. 깨끗한 객실
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y la almohadas la mejores
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
職員很有禮貌 酒店乾淨整潔。只是酒店太舊、 早餐以5星級酒店標準要求 一般 地理位置一般。
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

HELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot værelse og badeværelse
Stayed 4 nights in Oct 2025
Verified

8/10 Good

HUI FEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好的住宿體驗的酒店.但因為實在是舊了.原本的房間沒法上鎖.櫃台服務人員馬上幫忙換了一間.但兩道鎖只能上一道. 酒店有連通房.還不錯.
Stayed 3 nights in Oct 2024