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Mercure Hangzhou West Lake Fengqi Road

4.0 star property

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Photo gallery for Mercure Hangzhou West Lake Fengqi Road

Lobby sitting area
Property video
Buffet
A high-rise hotel with a modern design, featuring multiple floors and a prominent entrance.
Gym

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room

Explore the area

View in a map
96 Fengqi Road, Gongshu District, Hangzhou, Zhejiang, 310000
  • Place, Hangzhou China Silk Town
    ‪13 min walk‬
  • Place, Wulin Square
    ‪2 min drive‬
  • Place, West Lake
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Hangzhou West Lake Fengqi Road

Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and coffee/tea in a common area. Free WiFi in public areas and free valet parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Mercure Hangzhou West Lake Fengqi Road offers 132 air-conditioned accommodations with free minibar items and complimentary bottled water. These individually decorated and furnished accommodations have separate dining areas and include dining tables. 65-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

With your stay at Mercure Hangzhou West Lake Fengqi Road, you'll be connected to a shopping center and within walking distance of Hangzhou China Silk Town. Features include free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Wulin Square and a few minutes from Hangzhou China Silk Town
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. The business-friendly Mercure Hangzhou West Lake Fengqi Road also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Self parking and valet parking are free. A complete renovation of Mercure Hangzhou West Lake Fengqi Road was completed in August 2023.

This 4-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Mercure Hangzhou West Lake Fengqi Road has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 58 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Shopping

Family friendly

  • Dining table
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (89 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Art Deco architecture
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - August 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee
  • Wet bar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laundry detergent
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 58 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Mercure Hangzhou West Lake Fengqi Road Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1 out of 5 reviews
Rating 8 - Good. 4 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Nicoletta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo pulito nuovo con colazione a buffet buona
Stayed 1 night in Apr 2026

8/10 Good

YUNG CHAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique hotel. The safe is located at the reception desk in the lobby.
Stayed 1 night in Jan 2026

8/10 Good

YUNG CHAN

客房木
Stayed 1 night in Jan 2026

8/10 Good

TSAI

Stayed 2 nights in Dec 2025

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 2 nights in Oct 2025