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Mercure Hangzhou West Lake

3.5 star property

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Photo gallery for Mercure Hangzhou West Lake

Restaurant
Privilege, Room, 1 King Bed
The exterior of the Mercure Hotel with a modern architectural design, featuring a prominent entrance and illuminated signage.
Interior
Shower, rainfall showerhead, hair dryer, slippers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006
  • Place, Wushan Night Market
    ‪14 min walk‬
  • Place, West Lake
    ‪14 min walk‬
  • Place, Hangzhou China Silk Town
    ‪18 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A modern bathroom with a round mirror, a white sink, and a vanity with towels and toiletries.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 525 reviews
The price is €100
includes taxes & fees
5 Jul - 6 Jul
Sofitel Hangzhou Westlake

About this property

Mercure Hangzhou West Lake

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Other amenities include 2 coffee shops/cafes, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Mercure Hangzhou West Lake offers 292 accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

With your stay at Mercure Hangzhou West Lake, you'll be connected to a shopping center and within walking distance of West Lake. Features include 2 coffee shops/cafes, a restaurant, and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 2-minute drive from West Lake and a few minutes from Wulin Square
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Mercure Hangzhou West Lake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Mercure Hangzhou West Lake has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CNY 10 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 69 to 69 per person
  • Self parking fee: CNY 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Mercure Hangzhou West Lake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 58 reviews
Rating 8 - Good. 15 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 4 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

HANNAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I expected, clean and neat with helpful staff.
Stayed 1 night in May 2025
Verified

6/10 Okay

yasin

Liked: Cleanliness
Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
Stayed 2 nights in May 2025
Verified

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

HIROSHI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room space is not enough.especially clothes strorage space.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Meiling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

jihoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절함으론 10성급인 깨끗한 호텔

방은 살짝 좁은느낌이지만 2인이 묵기에는 문제 없을정도입니다. 체크인부터 체크아웃까지 직원들의 친절함이 여느 5성호텔보다 더합니다ㅋㅋ가방만 보면 들어주고, 체크아웃할때는 물까지 챙겨주는 세심함에 감동했습니다. 서호와의 거리가 약간 있는데 걸어서 15분이면 가는 거리라 위치도 매우 좋습니다
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Unterstützung !
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Yosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

完成度はあまり高くないかな

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, worth the price for stay. Clean as well. Eecommended
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Eun Gyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

대만족하고 갑니다!!

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean tidy rooms. Definitely recommend
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

CK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

BeomSang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Stayed 1 night in Aug 2019
Verified

8/10 Good

Sau Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with reasonable price

Staff are willing to help.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Stayed 1 night in Apr 2019