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Midtown Shangri-La, Hangzhou

5.0 star property

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Photo gallery for Midtown Shangri-La, Hangzhou

Indoor pool
Suite (Shangri-La)
Suite (Specialty) | Room amenity
Exterior
Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006
  • Place, West Lake
    ‪4 min walk‬
  • Place, Wulin Night Market
    ‪6 min walk‬
  • Place, Wulin Square
    ‪15 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room

Horizon Lakeview King Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite King Room

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite King Room

  • Lake view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Club Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club Twin Room

  • City view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Specialty)

  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • City view
  • 215 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Grand Hyatt Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 462 reviews
The price is €212
includes taxes & fees
29 Mar - 30 Mar
Grand Hyatt Hangzhou

About this property

Midtown Shangri-La, Hangzhou

This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a sauna.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

With your stay at Midtown Shangri-La, Hangzhou, you're connected to a shopping center and just a quick walk from West Lake. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy Chinese cuisine at Chengzhong Bistro Chinese, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body wraps, body treatments, or body scrubs at Chi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 5-minute walk from West Lake and a 1-minute drive from Broken Bridge
  • Train station pick-up and train station drop-off shuttle service available for a fee
Midtown Shangri-La, Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A hot tub, a sauna, and spa services are also featured at the luxury Midtown Shangri-La, Hangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Chengzhong Bistro Chinese - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Central Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Midtown Brewery - This gastropub serves lunch and dinner. Open daily.
The Great Lounge - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from March 31 2026 to March 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Midtown Shangri-La, Hangzhou offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 231 reviews
Rating 8 - Good. 65 out of 231 reviews
Rating 6 - Okay. 10 out of 231 reviews
Rating 4 - Poor. 3 out of 231 reviews
Rating 2 - Terrible. 14 out of 231 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Fee Hin

Stayed 2 nights in Sep 2025

10/10 Excellent

Soh Mei, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are polite and nice.
Stayed 3 nights in Dec 2025

8/10 Good

Luis

Stayed 5 nights in Dec 2025

10/10 Excellent

Andy

Stayed 1 night in Dec 2025

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the adjacent mall. A very comfortable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

wei

Stayed 8 nights in Oct 2025

10/10 Excellent

Vivian

Stayed 1 night in Nov 2025

10/10 Excellent

JAMES

Stayed 6 nights in Oct 2025

8/10 Good

Hon Peng

Travelled with family
Liked: Amenities
Convienient and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Zachary, Lantau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Sep 2025

10/10 Excellent

ang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby to night market and shopping mall. Great location.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room and great service
Stayed 3 nights in Sep 2025

4/10 Poor

EDUARDO

Disliked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

Jason

Stayed 3 nights in Sep 2025

10/10 Excellent

Nanyin

Stayed 4 nights in Aug 2025

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Yingshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike 张 is excellent!
Stayed 2 nights in Jun 2025

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 2 nights in May 2025

2/10 Terrible

Man Choi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn’t bad. But our experience was terrible. It was because one day morning when we went out of our room (no. 1034) we found a group of monks was having religious ceremony in a room next to the main corridor and we quickly realized someone was dead in that room before. That was so awful and made our trip much less enjoyable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Wenxun

很喜欢
Stayed 2 nights in Apr 2025

10/10 Excellent

Wenxun

Liked: Staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hang Seng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 8 nights in Feb 2025

8/10 Good

anil, kingstown

Business traveller
Liked: Amenities, property conditions & facilities
Their credit card machine wont work for some reason, although i just prepaid the room a few hours before. Room was good. Did not try the Breakfast as i left early for the train station.
Stayed 1 night in Jan 2025