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Park Hyatt Hangzhou

4.5 star property

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Photo gallery for Park Hyatt Hangzhou

Indoor pool
Lobby
Exterior
Restaurant
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No. 1366 Qianjiang Road, Hangzhou, Zhejiang, 310020
  • Place, MIXC Mall
    ‪5 min walk‬
  • Place, Hangzhou City Planning Exhibition Hall
    ‪6 min walk‬
  • Place, Hangzhou Grand Theatre
    ‪13 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Park, Suite, 1 King Bed

Park, Suite, 1 King Bed

Park, Suite, 1 King Bed

  • River view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View | View from room

Room, 2 Single Beds, River View

  • River view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, River View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, River View

8.0 out of 10
Very good
(1 review)
  • River view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mountain View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Mountain View)

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Park Hyatt Hangzhou

This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace, and a conference center are onsite.
Park Hyatt Hangzhou offers 237 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
With your stay at Park Hyatt Hangzhou, you're connected to a shopping center and just a quick walk from MIXC Mall. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • 5 minutes by car from West Lake and 6 minutes from Wulin Square
Park Hyatt Hangzhou offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 9849 square feet (915 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Park Hyatt Hangzhou. Self parking is free.

This 4.5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Park Hyatt Hangzhou has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 248 for adults and CNY 108 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9,849 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Park Hyatt Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 248 for adults and CNY 108 for children
  • Rollaway bed fee: CNY 408.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Park Hyatt Hangzhou Hotel
Park Hyatt Hangzhou Hotel
Park Hyatt Hangzhou Hangzhou
Park Hyatt Hangzhou Hotel Hangzhou

Park Hyatt Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 65 reviews
Rating 8 - Good. 11 out of 65 reviews
Rating 6 - Okay. 3 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Baolong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good hotel
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good view, restaurants also nice.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in young convenient district

Beautiful hotel and very convenient with a huge shopping mall connected to the hotel.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

ChakYuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025
Verified

8/10 Good

AMIN

Liked: Cleanliness, staff & service, amenities
Everything was fine with it but the construction noise outside was abit of a shame as it made noise and dust in the area
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Mei

Service at pool

The staff at swimming pool who was lighting the candle around the pool was very poor attitude. She literally bang the door of each candle holder and made so much noise to a point I need to leave the pool. I think that's what she wanted to do. To get rid of all the guests at pool. I did not expect such level of service at park hyatt at all.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

ILIN

Liked: Cleanliness, staff & service, amenities
客房設計優，寬敞舒適
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

WAI SZE

Liked: Cleanliness, amenities, property conditions & facilities
杭州柏悅酒店無論在硬件及軟件方面都非常出色，連歡迎水果的草莓都很高質，職員有禮專業，服務周到令我們有賓至如歸的感覺。我們對此次入住非常滿意，期待不久將來可以再次入住。
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well-planned and very convenient for everywhere. Breakfast included serves very nice meals and drinks there. Further, please do try the Chinese restaurant located at 37 floor and enjoy the boundless swimming pool and fancy gym facilities at 35 floor. Last but not least, I really like the hotel service. The hotel kindly extended our check-out time.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel has wonderful breakfast, great bed, excellent room very clean and calm
Stayed 6 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常舒服的空間! A great stay with quality service

非常舒服的空間，維持一貫的奢華低調。江景房可以欣賞美麗夜景，中餐廳的菜不錯，尢其是龍蝦泡飯，早餐也美味，非常喜歡這次的住宿體驗！
Stayed 1 night in May 2019
Verified

10/10 Excellent

YOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Noble, Refined sensed wth advanced facilities

Enough experiences towards Foreighers who can only speak English. We can achieve rapid check-in without actual passports, with Only certification document issued by Chinese goverment. In the other hotels, long took time taken (over a half hour), more subsequence documents needed, in worst case, refused to stay. Very clever, sharp, and kind staffs at front office. Very noble, refined sensed furnitures, room accessories, facilities we can see not only in each room but also public spaces. Great, beautiful pool which can see supream city biew, amazing breakfast we can have not only delicious many foods but also active performance by many chef's. Front staffs （Mr. Mark and a gentleman) are so kind that we can have valuable information for travel. Suitable or reasonable for price. Highly recommendable. 外国語は英語しか話せない外国人（日本人）に対する経験も豊富。　ビザ更新の為に、パスポート原本を中国政府機関に提出中で、提出（預かり）証明書携帯の宿泊客への対処・理解も早く、超特急（1-2分）でのチェックインが完了。他のホテル(30分以上かかる、付帯書類も要求、最悪は宿泊拒否）では有り得ない、優れた体験をしました。非常に賢く、回転と理解が早く、親切なスタッフ達がフロントにいらっしゃいます。非常に気品があり、洗練された内装、家具、ロームアクセサリーを、室内でもパブリックスペースでも楽しめ、魅了されます。大きな美しい室内プールから見事なシティビューを楽しめ、付帯のジャグジーバスやシャワー、更衣室も素晴しい。朝食ビュッフェでは、様々な美味しいお料理だけでなく、眼前で多くのシェフ達のパフォーマンスを見ながら、出来立てのお料理を戴けます。フロントスタッフは大変親切で、適任者（マークさん他）が、親身に最適な観光情報をアドバイスしてくださいました。価格に見合う、或いはそれ以上でありリーズナブルと言えます。強くお薦め致します。
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service! Service! Service! First class! Located in a traveler friendly neighborhood, safe and convenient. Easy to reach the major tourist attraction-West Lake; as well as the transportation centers. Local cuisine is delicious. The famous Chinese silk products are readily available. Only a short distance ride to the international airport.
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, we love the gym and restaurant on 48th floor. Food was excellent! Perfect for our staycation!
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay

Staffs are all friendly and welcoming; a nice hotel in general. Could offer more personalised services if the hotel wanted to step up to the next level.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Guangyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

好

有电动马桶，房间也没有毛 不会犯过敏
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

yokko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

落ち着いた大人のホテル

今回旅行で利用しました。 地下鉄駅のそばで、ショッピングモールを経由してホテルに行けます。 ただ、入り口がわかりづらいのが難点です。 ホテルロビーはビルの上層階で、客室はさらにエレベーターを乗り換えます。内装は清潔で気持ちよく過ごせました。
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfy. Staff friendly. Chinese restaurant ssrves good food. However, lobby lounge’s lady singer is disappointing. Bad attitude.
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design, good service , very nice room, will stay at Park Hyatt again !
Verified

10/10 Excellent

elleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

We were impressed once we stepped out of the taxi. The team at the driveway are so helpful. And the design of the arrival experience to the lobby is a hit on our senses, sets the tone on what to expect of our next few nights here. Check-in was smooth and the room is simply fabulous. Very spacious, very comfortable. Love the room design. Thomas at the concierge is definitely to be commended. He gives us various options of things to do for the next few days, answers our questions patiently and gives us his full attention while attending to us. He even remembers our pickup times without needing to check when we are unsure the next day! The team at the Park Hyatt Hangzhou really makes our few days memorable.
Stayed 4 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but a bit far away from downtown and most of the tourist attraction
Stayed 1 night in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
设施 配套都不错 环境也很好会再次入住
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

二人世界

酒店各方面都很满意，地点也很好，就在钱江新城。旁边就是万象城，购物觅食也很方便。非常推荐。
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

裝修十分漂亮 服務十分好的酒店

首先酒店位置十分方便 就在MixC的正上面 連結着地鐵站 鄰近有兩個個地鐵站 去景區不會特別遠 離機場也是30分鐘車程 鄰近另一個地鐵站的Raffles city也十分大 有很多餐廳。 這次我們是聖誕節入住 早了到達也能馬上入入住。 酒店大堂和房間的裝修十分漂亮 床很大很舒服 廁所也好豪華 而且能看到風景 房間設備齊全。 職員態度也很好 很願意幫忙 收拾房間的職員也十分盡責 把我們自己亂放的物品都收拾好。 總結是酒店十分好 絕對會再回來的。
Stayed 3 nights in Dec 2017