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Ramada Plaza Riverside Hangzhou

3.5 star property

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Photo gallery for Ramada Plaza Riverside Hangzhou

Exterior
Fitness facility
6 treatment rooms
Minibar, in-room safe, desk, blackout curtains
3 restaurants; lunch, dinner and brunch served

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
3399 Jiangnan Ave, Binjiang District, Hangzhou, Zhejiang, 310000
  • Place, Quiantang River Bridge
    ‪4 min drive‬
  • Place, Liuhe Pagoda
    ‪5 min drive‬
  • Place, West Lake
    ‪7 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds, Smoking

Twin Room, 2 Single Beds, Smoking

Twin Room, 2 Single Beds, Smoking

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Smoking

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Smoking

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Executive Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Business Suite, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed, Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Suite, 1 King Bed, Smoking

Minibar, in-room safe, desk, blackout curtains

Business Suite, 1 King Bed, Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds, Smoking

Minibar, in-room safe, desk, blackout curtains

Twin Room, 2 Single Beds, Smoking

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a bed, a sofa, a small table, and a chair.

Family Suite

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Smoking

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Smoking

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Queen Room

Minibar, in-room safe, desk, blackout curtains

Executive Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Business Queen Room

Minibar, in-room safe, desk, blackout curtains

Business Queen Room

  • Sleeps 2
  • Free Wi-Fi

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includes taxes & fees
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About this property

Ramada Plaza Riverside Hangzhou

3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Ramada Plaza Riverside Hangzhou offers 200 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms.
During your stay at Ramada Plaza Riverside Hangzhou, you'll be close to West Lake. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 7 minutes by car from West Lake and 10 minutes from Wulin Square
  • Airport shuttle service available for a fee
Ramada Plaza Riverside Hangzhou offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7589 square feet (705 square meters) and includes conference space. A fitness center, an arcade/game room, and multilingual staff are also featured at the business-friendly Ramada Plaza Riverside Hangzhou. Free self parking is available.

Guests are served free buffet breakfast.
Beyond-Boundary - Onsite buffet restaurant.
Jiang Nan Ming Jia - This fine-dining restaurant serves lunch and dinner.
South China Impression - This restaurant serves lunch and dinner.
Rose Bar - This café serves brunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Beyond-Boundary
  • Jiang Nan Ming Jia
  • Rose Bar
  • South China Impression

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7,589 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • 6 treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Designated smoking areas
  • Local culture and ecosystem education
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 20 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Ramada Plaza Riverside Hangzhou offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ramada Plaza Riverside Hangzhou
Ramada Riverside Hotel Hangzhou Plaza
Ramada Plaza Riverside Hangzhou Hotel
Ramada Plaza Riversi Hangzhou
Ramada Plaza Riverside Hangzhou Hotel
Ramada Plaza Riverside Hangzhou Hangzhou
Ramada Plaza Riverside Hangzhou Hotel Hangzhou

Ramada Plaza Riverside Hangzhou Reviews

Reviews

6.8
Rating 10 - Excellent. 1 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 4 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

YAJUAN

Disliked: Staff & service, property conditions & facilities, room comfort

非常不舒服的体验

酒店设施比较普通，西餐厅的食品做得比较水，沙拉的酱太多以至于腻到，意面煮的时间不够没有发开。最离谱的是，喝了一小袋很难喝的红茶，被告知是收费38元的大红袍，好不好喝且不说，你不能把收费的红茶和免费的咖啡、免费的罐装绿茶放在一起啊，明显就是欺客。
Verified

8/10 Good

LUYAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服务亲切

本次出行不是出游，所以选择了离目的地比较临近的华美达。 由于是晚上预订，所以在和预订部确认的时候通了好几次电话，被告知确认人员已下班，需要白天再进行确认。第二天按照时间电话联系很快完成了确认。 由于同行有一岁多的婴儿，所以主要确认两点，1）请酒店确认能否提供一岁多宝宝睡觉的婴儿房。2）定了两间房间，希望能够提供相邻的房间。这两点在电话里都得到了确认。 可是当天入住办理手续的时候发生了情况，被告知酒店的婴儿床只能适应3个月以下的宝宝。我们表示我们出行前确认了这一重要信息才预订的，前台的工作人员请示了负责人后，负责人主动提出帮我们升级到超级大床房，让我们客服一下困难，并且会将这一信息记录后，以免给后续有相同需求的客人造成困扰。全程态度亲切，虽然遇到了小插曲，但是依然给前台的服务点赞。
Verified

8/10 Good

JODY MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wendy Liu the superstar!

We stayed here for three days and enjoyed the experience. The rooms are spacious and comfortable, the staff is friendly and the breakfast caters to everyone's taste. There is a bus stop around the corner from the hotel that goes to West Lake. A special thank you to Wendy Liu for helping us before and throughout our stay. She really made our stay a lot more pleasurable. Highly recommended!!
Verified

6/10 Okay

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Ramada plaza

Hotel was good, but not much places to dine in surrounding area.Also considering that this hotel is more geared towards business customers, was expecting at least one of the front desk staff to be somewhat conversant in some basic speaking of English.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

I was having a good time here
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok hotel for just a few nights.

Was in Hangzhou for business and the company recommended this hotel. While the hotel is about 30-40 mins from city center, it was not easy to get a cab there. The room was okay given its price though there are some burnt spots on the carpet. The only thing I dislike is the elevator; it was slow and stops at almost every 3-5 floors.
Verified

6/10 Okay

David Ng

Hotel is good but not location.
Verified

6/10 Okay

David Ng

Good hotel

Hotel is good but not the location.
Verified

4/10 Poor

Mihir

Disliked: Staff & service, room comfort

Didnt expect this from Ramada

Although this hotel caters to most of the international guests, the policy is that the Air Conditioners will not be switched till the outside temparature reaches 29 degrees Celcius.. While this may be a part of the green policy, they dont draw the attention while booking.. you will have to do away with stand fans or open the windows at night. Also for some reason the hotel didnt allow the laundry bags to be used by guests to pack their used clothes.. this isnt true for any of the Ramada I have stayed. Lastly, the reception staff was hardly able to speak and understand English.. This was a complete turn off.. On the positive side cleanliness was good, room ameneties were nice and breakfast had wide choice. Wouldnt stay next time.
Verified

6/10 Okay

hapy2geder

Liked: Room comfort

this hotel good enough for the money i paid

i would stay in this hotel again. i had hard time communicating with some staff casue not many of them was able to speak english. but no big deal. the room quality was about an average, but good enough. only one thing i didn't like about was their refrigerator cause it didn't work at all. i had to drink warm beer... haha... food! they had excellent breakfast buffet and it was included. overall, i am coming back to this hotel. and would recommend to the others.
Verified

10/10 Excellent

Hongbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service