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Sheraton Grand Hangzhou Wetland Park Resort

5.0 star property

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Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

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Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030
  • Place, Xixi National Wetland Park
    ‪1 min walk‬
  • Place, National Wetland Museum of China
    ‪8 min walk‬
  • Place, Lingyin Temple
    ‪6 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Balcony

View from room

Superior Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Balcony

View from room

Superior Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

View from room

Deluxe Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Garden View

View from room

Deluxe Room, 2 Double Beds, Balcony, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony | View from room

Club Twin Room, 1 Double Bed, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Suite, 1 King Bed

  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 1 King Bed

  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed | View from room

Family Suite, 1 King Bed with Sofa bed

  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed, Balcony

Family Room, 1 King Bed, Balcony

Family Room, 1 King Bed, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Family Room, 2 Double Beds, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony | View from room

Glamping Room,1 King Bed, Balcony

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony | View from room

Glamping Room, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Sheraton Grand Hangzhou Wetland Park Resort

This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference center, and massage/treatment rooms. Housekeeping is available on request.
Sheraton Grand Hangzhou Wetland Park Resort offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2023.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples. Services include massages.
With your stay at Sheraton Grand Hangzhou Wetland Park Resort, you're connected to a rail/subway station and just a quick walk from National Wetland Museum of China. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • For dining with garden views, stop by Feast, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Steps from Xixi National Wetland Park and 6 minutes by car from Lingyin Temple
Sheraton Grand Hangzhou Wetland Park Resort offers its guests a children's pool, an indoor pool, a 24-hour health club, and a sauna. There are 3 restaurants on site. A business center, 10 meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. Spa services, a terrace, and a vending machine are also featured at the luxury Sheraton Grand Hangzhou Wetland Park Resort. Limited free parking is available on a first-come, first-served basis.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Feast - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Yue - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Satine - Overlooking the garden, this brasserie specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 196 for adults and CNY 196 for children
  • 3 restaurants

Restaurants on site

  • Feast
  • Satine
  • Yue

Things to do

  • 24-hour health club
  • Bicycles
  • Boat and paddles
  • Children's club
  • Children's pool
  • Fitness classes
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • On the waterfront
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Lifeguards
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated guestrooms - July 2023
  • Smoking not allowed
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Grand Hangzhou Wetland Park Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 327.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 196 for adults and CNY 196 for children
  • Rollaway bed fee: CNY 327.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Sheraton Hangzhou Wetland Park
Sheraton Hangzhou Wetland Park Resort
Sheraton Wetland Park
Sheraton Wetland Park Resort
Wetland Resort
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Hotel
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Hotel Hangzhou

Sheraton Grand Hangzhou Wetland Park Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 163 reviews
Rating 8 - Good. 46 out of 163 reviews
Rating 6 - Okay. 13 out of 163 reviews
Rating 4 - Poor. 7 out of 163 reviews
Rating 2 - Terrible. 5 out of 163 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean accommodation with comfortable, well-maintained rooms and friendly staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

vipada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location for R&R as it is outside of the city
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Qikun

Liked: Cleanliness, amenities, property conditions & facilities
We went there for vacation. Hotel is right next to the wetland park and nice for a leisure stroll.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Sze wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V good service and breakfast
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Marc Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid Hotel, super nice staff
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

Wing Chi

Liked: Cleanliness
Disliked: Staff & service
Reception counter staff attitude is very bad and not well trained
Verified

2/10 Terrible

DONG

Disliked: Property conditions & facilities
The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

CHI LIN SINDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
濕地公園就在附近，餐廳選擇也很多！很好的住宿體驗。
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Zi yi

Disliked: Cleanliness, staff & service, amenities
員工服務態度不佳，餐廳超凌亂
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

CHIH-LI

Liked: Cleanliness, staff & service, amenities
員工都很禮貌、敬業並友善。
房間寬敞而且有陽台
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Bel hotel

Tres bel hôtel mais la moquette n'avait pas ete aspiré... attention il faut un bonnet de bain pour la piscine. Très bon petit-déjeuner
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kam Ngai

Liked: Cleanliness, staff & service, room comfort
環境漂亮，但是房間設備有點舊，整體很不錯
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

mi-jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호캉스

너무 좋아서 또 가고 싶어요 항저우 여행의 첫 목표가 이 호텔이었습니다. 너무 예쁘고 편안했습니다.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適でした。
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

REMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel d'excellenr niveau, nous recommandons vivement
Stayed 1 night in Aug 2024
Verified

8/10 Good

Huiping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
園林設計，小陽台，安靜的環境，都令人感到舒適。
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適でした。
Stayed 1 night in Jul 2024
Verified

8/10 Good

Siu Ying

Liked: Cleanliness, staff & service, property conditions & facilities
環境清幽
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Wing Sum William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

性价比高

服务态度很好，房间宽敞舒适。早餐食物种類可以多一点。
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
绿化好。安静。但酒店一直在施工，本来应该很安静的地方却变得非常吵闹。而且在院子里工作的人员大声说话也很吵，这是本次比较意外和遗憾的地方。外出有些不方便，特别是购物和做核酸较远。但去公园比较近，适合散步。另外酒店对残疾人设施还不够，比如轮椅数量不够，且比较旧，有的甚至坏了。希望能得到改善。
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Soohong

직원도 착하고 시설도 좋고 편안한 휴가였습니다
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Needs AC

I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.
Stayed 1 night in Mar 2021
Verified

8/10 Good

RUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周围环境很不错，早上起来用过早餐在湿地周围散个步
Stayed 1 night in Mar 2021