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Sofitel Hangzhou Westlake

5.0 star property

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Photo gallery for Sofitel Hangzhou Westlake

A wooden deck with tables and chairs, overlooking a scenic view of mountains and a body of water.
Pub
A large indoor swimming pool with a tiled floor and a glass barrier on one side.
A modern lounge area with comfortable seating, a marble coffee table, and large windows offering a view of a garden at night.
A well-lit restaurant with tables set for dining, a bar area, and a view of the outdoors.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Place, West Lake
    ‪4 min walk‬
  • Place, Westlake Yintai Commercial Center
    ‪6 min walk‬
  • Place, Qinghefang Old Street
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a dining table with a fruit bowl, and a view of trees through the window.

Junior Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Room, 1 King Bed, Club lounge access

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury Room, 1 King Bed, Club lounge access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury City View King Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury City View King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Room, 1 King Bed, Club lounge access, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury Room, 1 King Bed, Club lounge access, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior City View King Room

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of trees.

Superior City View King Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

A hotel room with two beds, a television, a desk, and a dining table with fruit.

Superior Room, 2 Single Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Prestige)

A modern hotel room with a large window, a chandelier, a sofa, a dining table, and a TV.

Suite, 1 King Bed (Prestige)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Room

A hotel room with a bed, a desk with a television, a dining table with chairs, and a carpeted floor.

Superior King Room

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury King Room

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a TV, a lamp, and a window with curtains.

Superior Room, 2 Single Beds

7.2 out of 10
Good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Room, 2 Single Beds

A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.

Luxury Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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includes taxes & fees
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About this property

Sofitel Hangzhou Westlake

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Sofitel Hangzhou Westlake. During your stay, you'll be connected to a shopping center, and just a quick walk from West Lake. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, massages, or body treatments at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 5-minute walk from West Lake and a 3-minute drive from Broken Bridge
  • Airport shuttle service available for a fee
Sofitel Hangzhou Westlake offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the luxury Sofitel Hangzhou Westlake. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Yong Jin Ge - This restaurant serves lunch and dinner. Open daily.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Le Bar - Onsite pub. Open daily.
Club lounge - Onsite bar. Open daily.
Sky Garden RoofTop Lounge - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden RoofTop Lounge
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s spa will not be available until further notice.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Hangzhou Westlake

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from noon to 8:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 238 out of 535 reviews
Rating 8 - Good. 197 out of 535 reviews
Rating 6 - Okay. 52 out of 535 reviews
Rating 4 - Poor. 36 out of 535 reviews
Rating 2 - Terrible. 12 out of 535 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hovert

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to West Lake.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all around very nice!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Debbie Miu Kwan

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the staff was always courteous.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great buffet breakfast and very friendly hotel staff
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Spacious n convenient location. Have good transport service
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice checking in experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Maristela

Liked: Cleanliness
I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.
Lake promenade entrance 2’ from the hotel
Scenic view 2’ walk from the hotel
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its not actually a five star hotel. More like a 3 star. Whilst its in a good location, thats not enough to justify it
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Wee Hong

Liked: Cleanliness, staff & service, amenities
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Fulco

Liked: Cleanliness, amenities, property conditions & facilities
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Celine

Very clean room, cleaning staff (
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Haitian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025
Verified review

8/10 Good

JUNGHYUN

Liked: Cleanliness, staff & service, amenities
The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Kwok Wing

Liked: Cleanliness, staff & service, amenities
Clean room! Polite staff!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

NANDAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024