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The East Hotel Hangzhou

4.5 star property

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Photo gallery for The East Hotel Hangzhou

Restaurant
Restaurant
Lobby sitting area
Coffee service
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005
  • Place, Westlake Culture Plaza
    ‪15 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Suite

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Luxury Suite

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Luxury Suite

  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Business King Room

Deluxe Business King Room

Deluxe Business King Room

  • City view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for CEO Suite

CEO Suite

CEO Suite

  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business King Size Room

Business King Size Room

Business King Size Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Twin Beds Room

Business Twin Beds Room

Business Twin Beds Room

  • 37 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room-free transportation within 10KM/stay

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Family Room-free transportation within 10KM/stay

  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Business King Room-free transportation within 10KM/stay

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Business King Room-free transportation within 10KM/stay

  • City view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Movie Viewing Suite (One Bedroom + One Living Room + Living Room Movie Setup + Dyson Hair Dryer + Soaking Tub)

Down duvets, Tempur-Pedic beds, free minibar, in-room safe

Movie Viewing Suite (One Bedroom + One Living Room + Living Room Movie Setup + Dyson Hair Dryer + Soaking Tub)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

The East Hotel Hangzhou

Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas, free valet parking, and a free theme park shuttle are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
The East Hotel Hangzhou offers 122 air-conditioned accommodations with free minibar items and laptop-compatible safes. Tempur-Pedic beds feature down comforters. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The East Hotel Hangzhou, you'll be within walking distance of Wulinmen Wharf. You'll find features like free WiFi in public areas, free valet parking, and a free theme park shuttle.
  • Free WiFi and wired Internet
  • Free valet parking, self parking, and extended parking
  • Enjoy garden views while dining at The East Cafe
  • Full breakfast served daily for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Just a 3-minute drive from West Lake and a few minutes from Wulin Square
  • Free theme park shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

Public spaces have free WiFi and wired Internet. A 24-hour fitness center, a library, and a terrace are also featured at the luxury The East Hotel Hangzhou. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Hangzhou hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
The East Hotel Hangzhou has a restaurant on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free theme park shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CNY 124 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The East Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Pool

Family friendly

  • Children's toys
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 24 and April 29.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The East Hotel Hangzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 268.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CNY 124 per person
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The East Hotel Hangzhou offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

East Hotel Hangzhou
Hangzhou East Hotel
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

The East Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 400 reviews
Rating 8 - Good. 122 out of 400 reviews
Rating 6 - Okay. 13 out of 400 reviews
Rating 4 - Poor. 3 out of 400 reviews
Rating 2 - Terrible. 4 out of 400 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Shaojie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

床单较脏

床单上留有挺大一部分面积类似于饼干渣还是啥的不明碎屑，感觉卫生并没有做到位。前台反馈换床单最后也没实现，入住体验不佳
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
とても広々として快適な部屋でした。無料飲料のことをチェックイン時に説明してもらえませんでした。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

YUENYI BARBAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and everything

The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A thoughtful and comfortable boutique hotel

It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店質素高，房間設施齊全貼心，是次十分愉快的旅程，下次再到杭州亦會入住 唯一缺點是不太靠近西湖，不過坐計程車也只是十多塊，很方便
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, good location, friendly staff, but the hotel is not very big. Limited choice for breakfast
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019
Verified

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常推荐

很用心的酒店设计，早餐强烈推荐
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住的好　吃的也好。會再住。

房間優，ＣＰ值高。早餐果汁水果等極佳，熱食也好吃。１２月去吃到一包水的一口柿子，超好吃。
Stayed 1 night in Dec 2018
Verified

8/10 Good

YINGLING

Liked: Cleanliness, staff & service, room comfort
房间太太太热了，几乎没法睡 除此之外，其它一切都好
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Assez mauvaise accueil, de la part du manager de la réception : petite erreur sur notre confirmation de tel de votre part à savoir un seul petit déjeuner compris sur deux. Il est évident que nous allions prendre tous les 2 un petit déjeuner étant deux dans la chambre !!!Au lieu d’avoir un geste commercial il n’a rien voulu savoir donc l’accueil n’était pas formidable.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
Stayed 1 night in Oct 2018
Verified

8/10 Good

Yu

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay

It is nice and cosy
Stayed 5 nights in Sep 2018
Verified

10/10 Excellent

shieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, cleanliness, good food

I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

zen minded comfort

tutto okay personale gentile e location centrale camere grandi e accoglienti molto zen minded problematico trovare un taxi
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The East Hotel, Hangzhou

East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at The East Hotel Hangzhou

We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
跟老牌五星没得比 之前看过太多好评所以期待很高 实际上只能说中规中矩吧 下次来不会再选择逸酒店 优：酒店舒适度是够的 客房服务很好 缺点：没有帮拿行李 前台服务一般 位置比较偏
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Hing Chiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很舒服的一次入住體驗

整體很好，雖然裝修有點舊了，可保養很好，也很乾淨，而且設計酒店細節很好，早餐棒棒的
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Pei yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得入住

酒店楼下是商塲也通達地铁站. 吃喝住行方便. 酒店前枱Jane非常好解决了一些問题. 真心推荐入住.....
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

MP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really nice hotel

the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，早餐豐富美味，這次入住浴室洗手檯上方滴水滴的滿地都是，睡一覺起來如果沒注意會滑倒，挺危險的。
Stayed 1 night in Jul 2018