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The Silk Lakehouse, Shangri-La Hangzhou

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Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

Indoor pool, open 6:00 AM to 10:00 PM, pool loungers, lifeguards on site
Property video
A hotel room with a large bed, a sofa, a small table, and a view of the city.
Lobby
A bedroom with a large window, a bed, a bedside table, and a chair.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪3 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪14 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪34 min drive‬

Room options

View all photos for Premier Room, Garden View

Premier Room, Garden View

Premier Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Romance Room, Lake View

A bedroom with a large window, a bed, a bedside table, and a chair.

Romance Room, Lake View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for West Lake Suite

A spacious bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

West Lake Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Garden View

A hotel room with two beds, a sofa, a small table, and a large window with a view of greenery.

Twin Room, Garden View

  • 43 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Serenity Suite, Garden View

Serenity Suite, Garden View | Living area

Serenity Suite, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Serenity Suite, Lakeview

Serenity Suite, Lakeview

Serenity Suite, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Romance Room, Garden View

A room with a large bed, a window with a view, a small table with a vase, and a decorative ceiling.

Romance Room, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Lakeview Room

A modern hotel room with a large bed, a sofa, a TV, and a view of the outdoors.

Lakeview Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, Lakeview

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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Exterior
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About this property

The Silk Lakehouse, Shangri-La Hangzhou

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a conference center are onsite.
The Silk Lakehouse, Shangri-La Hangzhou offers 64 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at The Silk Lakehouse, Shangri-La Hangzhou, you're just a quick walk from West Lake. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy a bite to eat at Living Room by Alan Yu, a fine-dining restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, complimentary bicycles, and yoga classes
  • Steps from West Lake and a 3-minute drive from Zhejiang University Yuquan Campus
The Silk Lakehouse, Shangri-La Hangzhou offers its guests an indoor pool, a 24-hour health club, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Silk Lakehouse, Shangri-La Hangzhou.

This Art Deco Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Living Room by Alan Yu - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • IPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Silk Lakehouse, Shangri-La Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions). The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

The Silk Lakehouse, Shangri-La Hangzhou Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 10 out of 11 reviews
Rating 8 - Good. 0 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ming-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Angela

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

mingling

Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025
Verified

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Li-Shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025